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W South Beach

5.0 star property
VIP Access

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Photo gallery for W South Beach

2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Suite, 2 Bedrooms, Non Smoking, Ocean View
Suite, 2 Bedrooms, Non Smoking, Ocean View | Living room
Suite, 3 Bedrooms, Non Smoking, Oceanfront
1 bedroom, down duvets, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪2 min walk‬
  • Miami Beach Convention Center
    ‪7 min walk‬
  • Lincoln Road Mall
    ‪2 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Fabulous Suite, Studio, 1 King Bed, Non Smoking, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Fabulous Suite, Studio, 1 King Bed, Non Smoking, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Studio, 1 King Bed, Non Smoking, Ocean View

1 bedroom, down duvets, minibar, in-room safe

Spectacular Room, Studio, 1 King Bed, Non Smoking, Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Suite, Studio, 1 King Bed, Non Smoking, Ocean View

1 bedroom, down duvets, minibar, in-room safe

Wonderful Suite, Studio, 1 King Bed, Non Smoking, Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

Studio, 1 King Bed, Non Smoking, Balcony | Living area

Studio, 1 King Bed, Non Smoking, Balcony

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

1 bedroom, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Non Smoking, Oceanfront

Television

Suite, 3 Bedrooms, Non Smoking, Oceanfront

  • 274 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • 191 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Non Smoking, Oceanfront

Suite, 3 Bedrooms, Non Smoking, Oceanfront | Living room

Suite, 3 Bedrooms, Non Smoking, Oceanfront

  • 274 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • 191 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront

Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront

Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 185 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Studio, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Poolside

Suite, 2 Bedrooms, Non Smoking, Poolside | Living area

Suite, 2 Bedrooms, Non Smoking, Poolside

  • 124 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View

Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View

Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (Corner)

Suite, 2 Bedrooms, Non Smoking, Balcony (Corner) | Living room

Suite, 2 Bedrooms, Non Smoking, Balcony (Corner)

  • 125 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 120 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront | Beach/ocean view

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Concierge Service)

Suite, 1 King Bed, Non Smoking (Concierge Service)

Suite, 1 King Bed, Non Smoking (Concierge Service)

  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Studio, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Studio, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

1 bedroom, down duvets, minibar, in-room safe

Studio, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Ocean View, Balcony(Mobility/Hearing Access, Roll-in Shwr, Wonderful Studio)

1 bedroom, down duvets, minibar, in-room safe

Studio, 1 King Bed, Ocean View, Balcony(Mobility/Hearing Access, Roll-in Shwr, Wonderful Studio)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

1 Hotel South Beach

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1184)
The price is €894
for 1 room
includes taxes & fees
4 Jul - 5 Jul
1 Hotel South Beach

About this property

W South Beach

Luxury hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of W South Beach's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
W South Beach offers 350 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
W South Beach's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Collins Avenue Shopping Area. Features include 2 outdoor pools, 3 bars, and a full-service spa. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Enjoy American cuisine and garden views while dining at RWSB
  • Full breakfast served daily for a fee
  • Wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to facials, aromatherapy, or massages at AWAY Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the overall condition of the property and the pool
  • Just a 3-minute walk from Collins Avenue Shopping Area and 8 minutes by foot from Miami Beach Convention Center
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At W South Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a steam room. For a fee, parking is available.

This 5-star Miami Beach hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
RWSB - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mr Chow - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
WET® Bar and Grille - This poolside tapas bar serves breakfast, lunch, dinner, and light fare. Open daily.
Living Room Bar - Overlooking the pool, this lobby lounge specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Irma's at the Grove - This bar specializes in American cuisine and overlooks the garden. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 55 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Weight limit: 20 lbs per pet
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 96.9 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 52.06 for adults and USD 30.00 for children
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

W South Beach Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 765 out of 1004 reviews
Rating 8 - Good. 128 out of 1004 reviews
Rating 6 - Okay. 44 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent stay. We were upgraded to a beautiful two BR suite on a high floor with ocean views. The service was impeccable throughout. Cleaning service was very thorough and would call to see when we wanted service. The resort location is the best - away from the hustle of South Beach but easy enough to walk to all the great restaurants. Only drawback is adult pool is small and shady - and one elevator of four was out of service during our week. But we had an excellent stay overall, and the beach and the boardwalk were wonderful and right next to hotel. Would definitely come back again and stay here.
Stayed 6 nights in Mar 2025

10/10 Excellent

Mary

Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was stunning and the staff was kind and welcoming.
Stayed 3 nights in Mar 2025

10/10 Excellent

Farah

Stayed 2 nights in Mar 2025

10/10 Excellent

Marina

Stayed 3 nights in Mar 2025

10/10 Excellent

Pegah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness
Stayed 3 nights in Feb 2025

8/10 Good

Brooks, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Antony, Dubai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great staff and facilities.. If you’re staying in South Beach then it’s a must!! Highly recommended..
Stayed 4 nights in Feb 2025

8/10 Good

charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything they were ready whenever and whatever time we needed something
Stayed 2 nights in Mar 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Dessislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive energy and good place
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Johanna

Travelled with family
Liked: Amenities, property conditions & facilities
Have stayed here before and everything was excellent. Not anymore. Hair everywhere on the floor in the bathroom, crumbs under the table, stains on the couch and chairs and kitchen is beat up. Definitely it what one would expect from a 5 star hotel. Disappointed by staff who did nothing to satisfy unhappy guests. E-mail went unanswered yet the bill arrived right on time. Save your money and go somewhere else - there are so many hotels that offer much better service.
Stayed 2 nights in Feb 2025

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was lovely and takes up basically a whole city block. The finishes are fresh and modern. The common areas are really nice. It’s a little strange that the front door of the property doesn’t open automatically and there is a little bit of an issue in the pick up drop off area because drivers have to make a U-turn but it’s not clear to an Uber driver where to come. The family pool is packed and they don’t really monitor how people save their seats so starting as soon as the pool opens in the morning, people have magazines laying on chairs next to the pool and then they don’t come down for hours. The beach staff was lovely and the service was really good, we Ran up big checks every day we were there, including the second day when we invited friends of ours to spend the day with us and ran up $1000 Beach check lol. My room had some maintenance issues when I arrived, the safe did not work, and there was missing artwork and expose nails in the wall, when I first contacted the front desk and maintenance to make these repairs, they gave me a little bit of a hard time Saying that I needed to wait in my room for maintenance to come, which wasn’t an option for me, as we were only there for three days. But in the end, when I reached out to the management staff, the management staff facilitated the repairs instantaneously, then graciously were overly apologetic andmore than compensated me for the inconvenience. They really went out of their way to make sure that I was happy
Stayed 3 nights in Feb 2025

8/10 Good

Joe

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a good hotel but very disappointed in our room. Sold as oceanfront. On the 4 th floor so actually a pool view and palm trees pretty much blocking even ocean view. Hotel did offer some monetary compensation. In room dining food was not up to par. Dinner was good in the Grove. Getting vhairs at the pool was difficult. Need a better system. Not turned over quickly enough.. Balcony furniture not clean. Extra toilet paper holder was empty when needed in middle of night.
Stayed 3 nights in Feb 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Melva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be more disappointed. From top to bottom the staff failed. Far too many options in the area to recommend this property
Stayed 3 nights in Feb 2025

10/10 Excellent

Robin L

Liked: Amenities, property conditions & facilities
Great facility and management
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

8/10 Good

Linda Beata Ohairwe, William Collins

Travelled with partner
Liked: Cleanliness, staff & service
Overall good stay, other than the $75 daily resort fee which we were not aware of. The rooms are ok- could be revamped a little, some of the furniture is starting to look a little old
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Feb 2025

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