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W South Beach

5.0 star property

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Photo gallery for W South Beach

2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Duplex, 2 Bedrooms, Non Smoking, Ocean View (Balcony)
Suite, 3 Bedrooms, Non Smoking, Ocean View
2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning

Explore the area

View in a map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, Collins Avenue Shopping Area
    ‪2 min walk‬
  • Place, Miami Beach Convention Center
    ‪7 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed (View)

37-inch LCD TV with cable channels, TV, Netflix

Room, 1 King Bed (View)

9.8 out of 10
Exceptional
(64 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(66 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (View)

Down duvets, minibar, in-room safe, desk

Studio Suite, 1 King Bed (View)

9.4 out of 10
Exceptional
(18 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Suite, Premier Suite, 1 King Bed, Non Smoking, Balcony

37-inch LCD TV with cable channels, TV, Netflix

Fabulous Suite, Premier Suite, 1 King Bed, Non Smoking, Balcony

9.4 out of 10
Exceptional
(6 reviews)
  • 69 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, 1 King Bed, Non Smoking, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Fantastic Suite, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Down duvets, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

8.0 out of 10
Very good
(4 reviews)
  • 107 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed, Non Smoking, Oceanfront

Duplex, 1 King Bed, Non Smoking, Oceanfront | Private kitchen

Duplex, 1 King Bed, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront) | Beach/ocean view

Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 120 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

Suite, 2 Bedrooms, Non Smoking, Balcony (Oceanfront) | Living room

Suite, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

  • 125 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 5 Bedrooms, Non Smoking, Ocean View (Balcony)

Down duvets, minibar, in-room safe, desk

Suite, 5 Bedrooms, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(1 review)
  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Premier Suite, 2 Queen Beds, Balcony, Oceanfront

37-inch LCD TV with cable channels, TV, Netflix

Premier Suite, 2 Queen Beds, Balcony, Oceanfront

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, Multiple Beds, Non Smoking, Ground Floor

Villa, Multiple Beds, Non Smoking, Ground Floor | Living room

Villa, Multiple Beds, Non Smoking, Ground Floor

  • 124 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View (Balcony)

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Ocean View (Balcony)

10.0 out of 10
Exceptional
(12 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront) | Beach/ocean view

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

  • 185 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Duplex, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Duplex, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Duplex, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 191 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront) | Living room

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

  • 274 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

37-inch LCD TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 191 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

Luxury Suite, Multiple Beds, Non Smoking, Balcony (Oceanfront)

  • 274 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

Down duvets, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (View)

Room, 1 King Bed (View)

Room, 1 King Bed (View)

  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Junior Room, 1 King Bed, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Junior Room, 1 King Bed, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Down duvets, minibar, in-room safe, desk

Room, 1 Bedroom, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Non Smoking, Ocean View

Suite, 3 Bedrooms, Non Smoking, Ocean View | Living room

Suite, 3 Bedrooms, Non Smoking, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds

Similar properties

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
1 Hotel South Beach
  • Pool
  • Hot tub
  • Spa
  • Kids’ pool
4.7 out of 5, Exceptional, 1,412 reviews
The price is €759
includes taxes & fees
4 Jan - 5 Jan 2026
1 Hotel South Beach

About this property

W South Beach

Luxury hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of W South Beach's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
W South Beach offers 350 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
W South Beach's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Collins Avenue Shopping Area. Features include 2 outdoor pools, 3 bars, and a full-service spa. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Enjoy American cuisine and garden views while dining at RWSB
  • Full breakfast served daily for a fee
  • Wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, deep-tissue massages, or body treatments at AWAY Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Collins Avenue Shopping Area and 8 minutes by foot from Miami Beach Convention Center
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At W South Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a steam room. For a fee, parking is available.

This 5-star Miami Beach hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
RWSB - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mr Chow - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
WET® Bar and Grille - This poolside tapas bar serves breakfast, lunch, dinner, and light fare. Open daily.
Living Room Bar - Overlooking the pool, this lobby lounge specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Irma's at the Grove - This bar specializes in American cuisine and overlooks the garden. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 69.55 per day)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper

Entertainment

  • 37-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Weight limit: 20 lbs per pet
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 52.06 for adults and USD 30.00 for children
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 69.55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

W South Beach Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 762 out of 1002 reviews
Rating 8 - Good. 121 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ibukun

Stayed 3 nights in Sep 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Sep 2025

10/10 Excellent

Sonia Paulette

Liked: Cleanliness
Everything was goog
Stayed 3 nights in Sep 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice, rooms and drinks are too high $
Stayed 3 nights in Sep 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Almog

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect, from the service to every detail in the room—including the chocolates and the room being refreshed almost three times a day. The staff was available 24/7 for anything I needed, providing an outstanding service experience unlike anything I’ve ever had. The pool was stunning, and I truly felt like a princess. I will definitely return every time I come here!
Stayed 5 nights in Sep 2025

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fabulous and the hotel location was ideal for the beach and the strip on South Beach. The staff were really helpful and happy to talk. The hotel itself was immaculate and the pool was perfect. Lots to do if you had more time. Parking was a little expensive, especially if you didn’t need your car between arrival and departure but it was valet. Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Sep 2025

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Aug 2025

4/10 Poor

Zinnia

Liked: Property conditions & facilities
Dear W South Beach Team, I recently stayed at your property and wanted to share both positive highlights and areas where I believe improvements could be made. Positives: I appreciated the room upgrade with a great view and the late checkout that came with my membership. I would especially like to commend Elijah from Engineering. At 2 a.m., he came to address an outlet issue in our room and displayed excellent customer service and professionalism. He replaced the outlets at the nightstands and ensured everything was working properly. His service truly stood out. Areas for Improvement: The nightstand outlets were not functional (one had no power and the other only had a USB port), which made charging devices difficult until Elijah assisted. The carpet and couch were visibly stained. While it was clear an effort was made to clean the couch, the stains were still noticeable. The shower was difficult to operate, and the showerhead did not spray evenly. The in-room TV did not offer casting options from a phone, which limited entertainment flexibility. The safe battery was dead, requiring another service call to make it functional. Check-out at 2 p.m. was frustrating, as there was only one person at the desk. I was redirected to the concierge and back, and the entire process took about 20 minutes. Overall, the property has a great atmosphere and wonderful staff members like Elijah, but I believe room maintenance, cleanliness, and operational convenience (safe, outlets
Stayed 3 nights in Aug 2025

10/10 Excellent

Stepaniia, New York

Stayed 4 nights in Aug 2025

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and the whole experience was excellent
Stayed 3 nights in Sep 2025

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Definitely not a "five star" experience. Prior to arrival, an "insider" contacted us to ask about our trip and when we were going to arrive. She might have been AI, because nothing we told her made a difference---our room wasn't ready when we told them we would arrive (we actually arrived later than anticipated and it still wasn't ready for an hour) and no acknowledgement of our birthday celebration. We were completely ignored by staff when we went to the pool, and no VIP perks were offered. Would not stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The W Hotel was beautiful and its location on the beach was fabulous! The staff was so helpful to me in addressing my wants and needs!
Stayed 3 nights in Aug 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zach was friendly and made the process easy and quick. The hotel was immaculate and we would highly recommend to anyone looking for a nice and relaxing getaway
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda Rene

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jane

Stayed 4 nights in Jun 2025

8/10 Good

natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view very nice and clean room. Spa/ sauna/ hot tub not avaiable
Stayed 7 nights in Aug 2025

8/10 Good

Afnan

Stayed 6 nights in Aug 2025

10/10 Excellent

Alwin

Stayed 1 night in Aug 2025

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Charlene S White

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property ! Hugo in concierge , the front desk staff , the housekeeping staff ALL ARE TOP NOTCH! Our room was beautiful as well . We took advantage of the complimentary shuttle service it was great !
Stayed 3 nights in Aug 2025

10/10 Excellent

Hamlet, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonnita A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating
Stayed 3 nights in Aug 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

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