Grand Sunset Princess - All Inclusive

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On the beach, white sand, free beach shuttle, free beach cabanas
Garden
Exterior
Outdoor wedding area
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

Deluxe Suite, Garden View

8.2 out of 10
Very good
(271 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(51 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Family Club Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Platinum Suite

8.2 out of 10
Very good
(41 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

Single Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 1
  • Free Wi-Fi

Single Room with Lake View

  • Lake view
  • 68 sq m
  • Sleeps 1
  • Free Wi-Fi

Single Room Deluxe with Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 1
  • Free Wi-Fi

Double Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

Quadruple Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 4
  • Free Wi-Fi

Single Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 2
  • Free Wi-Fi

Single Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

Triple Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

Triple Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 4
  • Free Wi-Fi

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 1
  • Free Wi-Fi

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2
  • Free Wi-Fi

Single Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 2
  • Free Wi-Fi

Double Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 3
  • Free Wi-Fi

Double Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 2
  • Free Wi-Fi

Double Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 3
  • Free Wi-Fi

Quadruple Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 4
  • Free Wi-Fi

Triple Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 3
  • Free Wi-Fi

Triple Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 4
  • Free Wi-Fi

Double Room with Lake View

  • Lake view
  • 68 sq m
  • Sleeps 2
  • Free Wi-Fi

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Similar properties

About this property

Grand Sunset Princess - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 10 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the free water park or swim in the indoor and 12 outdoor pools
  • Indulge with body treatments, Swedish massages, or manicures and pedicures at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests really like the accommodations for the spaciousness and cleanliness
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
Mexican Restaurant - This family restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Internacional Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Grill Restaurant - This family restaurant serves dinner only. Reservations are required. Open daily.
Italian Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to onsite nightclubs

Onsite live performances


Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 307 reviews
Rating 8 - Good. 70 out of 307 reviews
Rating 6 - Okay. 33 out of 307 reviews
Rating 4 - Poor. 12 out of 307 reviews
Rating 2 - Terrible. 10 out of 307 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, amenities, property conditions & facilities
Service, food and amenities were excellent.
Stayed 28 nights in Jan 2026

8/10 Good

Anik

Stayed 6 nights in Feb 2026

10/10 Excellent

Lourdes

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Feb 2026

8/10 Good

Alisabeth

Stayed 7 nights in Feb 2026

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was an excellent experience. All staff were courteous--with sincerity.
Stayed 5 nights in Feb 2026

8/10 Good

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious, recently renovated and very clean. The pools are big so there was always a spot to lay down.
Stayed 7 nights in Feb 2026

6/10 Okay

Jane

Stayed 5 nights in Feb 2026

8/10 Good

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Room amenties all was good food the only thing we were disappointed was the beach access and dirt everything alse was good
Stayed 3 nights in Jan 2026

8/10 Good

Markita, Saint Francis

Liked: Cleanliness, property conditions & facilities
Resort was under construction. I had to switch rooms when I arrived because of bugs. Chose this resort for them advertising vegetarian options; however, they barely had any. That said, the staff made the experience, and I will gladly return when construction is over.
Stayed 7 nights in Jan 2026

10/10 Excellent

Karen

Stayed 13 nights in Jan 2026

10/10 Excellent

MARIA G

Stayed 4 nights in Jan 2026

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our experience here. The resort was newly renovated, rooms were modern and well maintained. Enjoyed the buffet, really enjoyed the Mexican food (tamales, plantain, etc. ) and LOVED the make-your-own chievche bar (so fresh). The bartenders at the Le Fleur/Steakhouse were incredible (such high quality personalized cocktails and an unexpected show) these bartenders really made it a one of kind experience. The riviara hotel part is still under construction but it didn't effect our experience much. Really appreciated the hotel trams that drove you directly to your hotel rooms from the lobby or beach. The beach was a little eroded and a bit seaweedy but we still had a great time lounging by the beach. 100% would be excited to go back.
Stayed 5 nights in Jan 2026

10/10 Excellent

MARCO

Stayed 3 nights in Jan 2026

4/10 Poor

Alexis

Travelled with family
Disliked: Amenities, property conditions & facilities
I did not enjoy my stay at this resort. 1. They don’t offer an airport shuttle so you have to find your own transportation 2. The resort is currently under construction and a lot of the pools and restaurants weren’t open, and they had a lot of the buildings covered up on the outside with wood and netting. It looked a mess! 3. A lot of the pool tiles were coming off 4. People were constantly trying to sell us stuff the entire time 5. Our shower was constantly leaking and the fixtures were poorly installed 6.The concierge never brought us more wash cloths that we requested. I would not recommend this place to anyone, completely ruined my birthday!
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Construction throughout the resort
Stayed 4 nights in Jan 2026

10/10 Excellent

Irving

Liked: Cleanliness, amenities, property conditions & facilities
money worthy cheap but good front beach nice views pool clean clean towels close from everything
Stayed 4 nights in Dec 2025

10/10 Excellent

PRENA

Stayed 10 nights in Jan 2026

10/10 Excellent

DEIRDRE

6/10 Okay

julie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else. Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful. Beach was eroded and horrible. So much stinky sargassum. Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria. Terribly noisy during construction. All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.
Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Stayed 3 nights in Jan 2026

8/10 Good

Abigail

Honestly- minus them trying to get you to sign up for a travel plan
Stayed 3 nights in Dec 2025

8/10 Good

Kseniia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
clean room
Stayed 7 nights in Jan 2026

4/10 Poor

Yessica

Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great food , really good value for the price
Stayed 5 nights in Jan 2026

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.
Stayed 14 nights in Jan 2026

8/10 Good

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽
Stayed 4 nights in Jan 2026