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Grand Sunset Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Sunset Princess - All Inclusive

An aerial view of a resort with multiple swimming pools, lush greenery, and resort buildings.
A beachside gazebo with a stage, white drapes, and pampas grass.
A modern hotel room with a wooden ceiling, a sofa, a chair, a small table, and a bed with a headboard.
A beach with thatched umbrellas and lounge chairs.
A modern bedroom with a large bed, a wooden ceiling, and a glass wall.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪18 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪30 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

A modern hotel room with a bed, bedside tables, a desk, and a television.

Deluxe Suite, Garden View

8.2 out of 10
Very good
(298 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

A swimming pool with a clear blue water, surrounded by white buildings with balconies, and a thatched roof structure.

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(55 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Club Room - Pool Access, Pool View

A balcony with a glass railing, a pool, and outdoor furniture.

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Club Deluxe

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Family Club Deluxe

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Platinum Suite

A modern bedroom with a large bed, a wardrobe with sliding doors, and a mirror.

Platinum Suite

8.0 out of 10
Very good
(43 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Laguna Villa Suite

A modern bedroom with a large bed, a wooden ceiling, and a glass wall.

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe with Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room Luxury with Pool View

A hotel room with a bed, a decorative wall with a leaf pattern, a textured wall, and a chair.

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Garden View

  • Garden view
  • 61 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Super Saver

A modern bedroom with a large bed, bedside tables, a nightstand, a mirror, and a tropical-themed wall.

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite

A modern hotel room with two beds, a large mirror, and a sliding glass door.

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Grand Sunset Princess - All Inclusive

This smoke-free property features 10 restaurants, 12 outdoor pools, and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, free water park access, an indoor pool, and 2 beach bars are onsite. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 10 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the free water park or swim in the indoor and 12 outdoor pools
  • Indulge with deep-tissue massages, body scrubs, or aromatherapy at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Sunset Princess - All Inclusive offers its guests a full-service spa, a complimentary water park, 12 outdoor swimming pools, and 4 hot tubs. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 15 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Event space at this property measures 5425 square feet (504 square meters) and includes conference space. An indoor pool, a children's pool, and a health club are also featured at the luxury Grand Sunset Princess - All Inclusive. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Mexican Restaurant - This family restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Internacional Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Grill Restaurant - This family restaurant serves dinner only. Reservations are required. Open daily.
Italian Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 699 reviews
Rating 8 - Good. 148 out of 699 reviews
Rating 6 - Okay. 92 out of 699 reviews
Rating 4 - Poor. 31 out of 699 reviews
Rating 2 - Terrible. 32 out of 699 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Simranjeet Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort good food nice staff!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Griffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of food options, friendly staff, beautiful resort.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Addis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing resort 10/10
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of options in the buffet/ restaurants and the property was really nice.
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great room, great service. Would definitely stay here again!
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, family friendly.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and clean room! Very friendly staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nikolajs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menu was delicious and the staff were very friendly ,the pool and area around is clean. We really enjoyed everything and plan to come back again
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

Olga S

Liked: Cleanliness
Very clean,staff friendly. Good food and a nice pool with activities.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Deepika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very nice resort and excellent staff
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Anisha Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Grand Sunset Princess and it did not disappoint. The resort has so much to offer and the staff couldn’t have been more attentive.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Geoge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the finest resorts. Would highly recommend. Food, housekeeping, staff, restaurants all excellent!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was amazing! food, staff, entertainment
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST RESORT for everything.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jenny-Lee Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort! Everything was great
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Vitalij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kseniia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff super friendy and helpful. The rooms were always clean, as well as other areas of the resort. The buffet had a wide variety of foods. The spa was also super nice. Overall an excellent stay!!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort, great food, amazing staff!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is big but feels small once you find your spot. Staff were so helpful and friendly. Resort is clean and rooms are huge. Only slight drawback was the seaweed at the beach but not much anyone can do about that!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Mohamed Sherif

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and very friendly staff
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Samir

Liked: Cleanliness
Food was good. Everything was nice. I will recommend we will back soon.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! The food was incredible, various options, accommodations to food allergies, multiple options for pools, plenty of chairs, great beach. We will definitely be going back!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Angela Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady Maxine was wonderful! The food was great. We loved the waterpark
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jing Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really clean. The staff are very friendly. The foods are great, especially in the buffet. The pools are amazing. We had a very good time there and we’ll go again to stay in the same hotel. It is definitely worth it, with espresso at a very reasonable price.
Stayed 3 nights in Apr 2026

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