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The Reef Playacar Beach Resort & Spa

3.5 star property
VIP Access

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Photo gallery for The Reef Playacar Beach Resort & Spa

Private beach, white sand, sun-loungers, beach umbrellas
Property video
Interior entrance
Sauna, body treatments, hot stone massages, deep-tissue massages
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(154 reviews)
  • Garden view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Reef Playacar Beach Resort & Spa

Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar, and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with massages, body treatments, or body wraps at Ome
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, tennis courts, and a gym
  • Guests have great things to say about the helpful staff and the beach
  • 5 minutes by foot from Playacar Beach and a 3-minute drive from Playa del Carmen Maritime Terminal
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.29 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 146 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Melina, Evanston

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 4 nights in Dec 2025

6/10 Okay

Rocio

Stayed 2 nights in Dec 2025

6/10 Okay

Sandra L

Liked: Cleanliness, property conditions & facilities
Sound proof rooms as best that can be done. The doors to rooms do nothing but bang when closed. It was so noisy. Doors n people/kids walking by rooms were noisy because there is no soundproofing of the doors n walls. Place anti slip material on stairs. They are terribly slippery when they get wet. I almost fell couple times. Would have been nice to have blow dryer in rooms. AC worked fine n tv. There was no hot water for a shower on one day. Staff was courteous.
Stayed 7 nights in Dec 2025

10/10 Excellent

DEBORAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all awesome. This was our 20th visit and we just keep coming back because we love the grounds and the staff so much. After all this time, they are like family.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jenny

Stayed 8 nights in Dec 2025

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Overall the property was fine. Grounds were clean and rooms were cleaned daily. However, bar service was subpar. Bartenders gave preference to those leaving extra tips. I lost a pair of Tiffany shades in the buffet's restroom. The staff claimed a guest did find them and it was the guest's responsibility to return them to lost and found. There was no food/drink service at the beach. You have to walk to the bar and snack bar to order and then carry your food and drinks back to the beach. Limited food options at the buffet and most were not great. Food at Mexican restaurant was great. Italian restaurant was okay.
Stayed 5 nights in Nov 2025

10/10 Excellent

Tramaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 3 nights in Dec 2025

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness
Beautiful grounds
Stayed 10 nights in Nov 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before! But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream. They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment. The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both. I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is. We had the best week ever and will be going back many many times in the future. We found our home away from home!
Stayed 8 nights in Nov 2025

10/10 Excellent

MALCOLM

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.
Flintstones work out
Stayed 7 nights in Nov 2025

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michela

Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yiyang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall is pretty good. Staff is great, room clean. Reserved restaurant is pretty good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Stayed 4 nights in Nov 2025

6/10 Okay

bibi

Disliked: Cleanliness, property conditions & facilities
Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend
Stayed 2 nights in Nov 2025

6/10 Okay

Valentin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was good. Customer service and food could be better.
Stayed 3 nights in Nov 2025

8/10 Good

Daniel

Stayed 7 nights in Oct 2025

8/10 Good

Briana

Stayed 7 nights in Oct 2025

8/10 Good

Yumi

Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.
Stayed 6 nights in Oct 2025

8/10 Good

DENISSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.
Stayed 4 nights in Oct 2025

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
all the service are espectaculalr. The room ande the food are good, the staff were so kind
Stayed 1 night in Sep 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Maria Guadalupe, Phelan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great bartenders room very clean nice air-conditioned
Stayed 6 nights in Oct 2025

10/10 Excellent

Sonia

Stayed 7 nights in Oct 2025

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!
Stayed 6 nights in Sep 2025

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