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Hotel Serrano

4.0 star property

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Photo gallery for Hotel Serrano

Reception
Double Room
Couples’ dining
LCD TV
Dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, ABC Serrano
    ‪2 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(25 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 1,002 reviews
The price is €153
includes taxes & fees
17 May - 18 May
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About this property

Hotel Serrano

A bar/lounge, a coffee shop/cafe, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Serrano. During your stay, you're just a quick walk from Golden Mile. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute drive from Gran Via and a few minutes from National Prado Museum
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid

Serrano Madrid

Hotel Serrano Silken Madrid

Hotel Serrano Silken

Serrano Silken Madrid

Serrano Silken

Hotel Serrano Managed by Silken

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 518 reviews
Rating 8 - Good. 155 out of 518 reviews
Rating 6 - Okay. 50 out of 518 reviews
Rating 4 - Poor. 15 out of 518 reviews
Rating 2 - Terrible. 9 out of 518 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026

10/10 Excellent

Tomas David

Liked: Cleanliness, property conditions & facilities
Staff provided exceptional costumer service.
Stayed 3 nights in Jan 2026

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Habitación excelente, buena ubicación y el personal super amable! Definitivamente recomendable 10/10
Stayed 1 night in Dec 2025

8/10 Good

Kristine Fuss

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect is above and beyond
Stayed 2 nights in Dec 2025

10/10 Excellent

Talisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.
Stayed 3 nights in Dec 2025

8/10 Good

Roger, Jersey City

Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.
Stayed 1 night in Nov 2025

6/10 Okay

Periklis

Liked: Staff & service
Disliked: Amenities
Is not a 4 star hotel. Location is good and breakfast is decent.
Stayed 3 nights in Nov 2025

6/10 Okay

Jacobo

Stayed 1 night in Nov 2025

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025

10/10 Excellent

Herson

Stayed 1 night in Oct 2025

6/10 Okay

Kirsty

Stayed 2 nights in Sep 2025

10/10 Excellent

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue excelente, nos atendieron de maravilla
Stayed 1 night in Oct 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

SUYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Stayed 3 nights in Aug 2025

4/10 Poor

Gemma

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Fine for a night or two

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Oisín Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Serrano

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Stayed 4 nights in Aug 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025