4/10 Poor
Mohamed
Business traveller
23 Sept 2025
Liked: Cleanliness
Disliked: Staff & service
NEED IMPROVEMENTS
It was way below expectations.
1- Interacted with 3 guest relation ladies during my stay they were not very I would say " GUEST RELATIONSHIP FRIENDLY", the night porter gentleman was pleasant and hospitable.
2- SINK TAP NOT WORKING, DOOR LOCK WAS NOT WORKING- Arrived around 9pm and I wanted to take a quick wash and meet my business associated for the evening.
The room sink tap was not working, Tried to call the front desk. housekeeping and the phones were ringing but no one answered. Since I knew the lady was at the desk when I checked in, I wanted to go down and personally complain , then realized that the room door was not locking, So I had to carry my bag and go down to front desk.
She did not have much empathy on the situation, and said the phones are not working but she will get someone to come check.
So I went back to the room and waited for few minutes but no one came to attend to the matter.
Then I went back with all my belongings and requested a change of room, as I wanted to change, take a wash and meet my associates.
3- Wifi NOT WORKING- through out my stay Mon to Wed, Wifi did not work in the room, again when inquired about wifi status there was no apology, instead, I was told that it is fixed try again, or just come down to lobby it should work at the lobby.
Mohamed
Stayed 2 nights in Sep 2025