Haven Riviera Cancun - All Inclusive - Adults Only

5.0 star property
VIP Access

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Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

4 outdoor pools, free pool cabanas, pool umbrellas
Property video
Couples treatment room(s), sauna, hot tub, steam room
7 restaurants, breakfast, lunch served; local and international cuisine
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Delfines Beach
    ‪27 min drive‬
  • Place, La Isla Shopping Mall
    ‪35 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Garden View

9.2 out of 10
Wonderful
(44 reviews)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(338 reviews)
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Romance Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(38 reviews)
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

9.4 out of 10
Exceptional
(36 reviews)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(65 reviews)
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(57 reviews)
  • 63 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(82 reviews)
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Romance Jr Suite Ocean Front

9.6 out of 10
Exceptional
(20 reviews)
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

9.6 out of 10
Exceptional
(31 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

9.6 out of 10
Exceptional
(43 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

10.0 out of 10
Exceptional
(14 reviews)
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

8.8 out of 10
Excellent
(3 reviews)
  • 168 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Presidential Suite (Serenity Club Ocean Front)

10.0 out of 10
Exceptional
(1 review)
  • 228 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pure Wellness Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(13 reviews)
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(11 reviews)
  • 69 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(17 reviews)
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

8.2 out of 10
Very good
(10 reviews)
  • 68 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 68 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 68 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 68 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Double Beds, Partial Ocean View

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the free breakfast at Haven Riviera Cancun - All Inclusive - Adults Only. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local and international cuisine with garden views at Tahani, one of the property's 7 restaurants and 8 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to body wraps, reflexology, or detox wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and basketball
  • Guests love the breakfast and restaurant
  • 4.1 mi (6.6 km) from Xoximilco and 12.9 mi (20.8 km) from Delfines Beach
Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Tahani - Overlooking the pool and garden, this theme restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Satsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Hot tub
  • Karaoke
  • Nightclub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Pilates classes
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (20,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Haven Riviera Cancun - All Inclusive - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3612 out of 4903 reviews
Rating 8 - Good. 834 out of 4903 reviews
Rating 6 - Okay. 262 out of 4903 reviews
Rating 4 - Poor. 95 out of 4903 reviews
Rating 2 - Terrible. 100 out of 4903 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David Callejon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time visiting this property. It's PHENOMENAL. The staff is exceptional. The spectrum of food, events, quiet and fun spots. It's our favorite vacation. The rooms are spacious, airy, clean, and they all have a view of something amazing.
Stayed 6 nights in Sep 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Haven Riviera Cancún was absolutely unforgettable, and so much of that is thanks to the incredible staff. Special shout-outs to: • Mik Gala at Mixology – your creativity and joyful service made every cocktail experience a delight. • Jose and the trainee Luis at Pool Concierge – your attentiveness and friendliness made our poolside time truly relaxing. • Gabrielle and the team at the Mexican Steakhouse – thank you for your impeccable service and making every meal memorable. • Sandi at Housekeeping – your care and attention to detail made our room feel perfect every day. Each of these team members went above and beyond to make our 21st anniversary celebration extra special. Haven Riviera Cancún is a beautiful resort, but it’s the people who make it truly exceptional. We are so grateful for their dedication and hospitality and can’t wait to return!
Stayed 6 nights in Sep 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MIGUEL our personal butler was the best part of our stay. LGBTQ friendly. He took care of us like we were family. We were able to text him through WhatsApp for everything we needed. We requested specific aromatherapy for room, he booked restaurants for us when we didn't have time, helped reserve car to Playa del Carmen, and Everytime he saw us he greeted us and chit chatted for a bit. We are returning just for his hospitality. We had a swim out room. Room was great. Only used private pool a few times because sun would fall behind building by noon. Drink service at the base of our private pool of room all day. Serenity club tier was worth it. Free Tahini restaurant and show booking. Private pool area and private lunchtime restaurant overlooking property and of course MIGUEL. Foam party at main pool was a blast. Restaurants were good depending on what you ordered. Asian restaurant was our favorite. Loteria was fun and burlesque show was great. Cultural Mexican show was amazing. Temazcal booking is 1000x worth it. Pool drinks were ok. Cocktail bar up top was better. Massages were excellent. See you in a month.
Aperol spritz at roof top bar.
Show
Temazcal was worth it. We were small group of 4. Great experience.
Tahini restaurant and show.
Stayed 4 nights in Jun 2025

10/10 Excellent

Chara Buffie, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff customer service was excellent. I lost my glasses and I think one of the staff members have them. I left the at the spa and when I went back when they opened the next morning they couldn’t find them. $100 glasses
Stayed 5 nights in Sep 2025

8/10 Good

David J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful throughout the resort. The food was very good for an all inclusive. The property was well maintained and clean. The pools were nice. Really the only not good part was that the seaweed was so pervasive and smelled very strong - we could not even use the beach and it created a smell throughout the resort. We were told it is seasonal, so maybe mid Sept, while we were there, it is at its worst.
Stayed 4 nights in Sep 2025

10/10 Excellent

Siyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to have known the dress codes as part of confirmation.
Stayed 4 nights in Sep 2025

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: great location in terms of proximity to the airport. Food was 8/10. Mediterranean restaurant was our favorite. Staff were all very pleasant and accommodating. They went above and beyond to try to make everyone experience top notch. Cons-we went during seaweed season which essentially made the beach unusable and the smell not ideal around the resort. The entertainment staff in the evenings were pushing to get everyone the rate them 5 stars. The shows were mediocre, but they all did their best trying to make everyone's experience great.
Stayed 5 nights in Sep 2025

10/10 Excellent

Natalya Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel environment was friendly, clean. Close to the airport. All staff and entertainment were helpful and very approachable, kind and welcoming
Stayed 6 nights in Sep 2025

2/10 Terrible

Bilal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sewage smell every where in the lobby and the pool , on the beach and in the hall to the rooms plus the view was suppose to be partial ocean view but it was a building no ocean view
Stayed 7 nights in Sep 2025

10/10 Excellent

shawn

Stayed 7 nights in Sep 2025

10/10 Excellent

Loshunda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 only thing is after about 9:30pm it’s ghost town. Almost everyone and everything is super quiet. No turning up all night here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay at Haven Riviera! The Serenity Club was so worth it! Butler service, great food and restaurants, fun events! Highly recommend!
Stayed 4 nights in Sep 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great staff
Stayed 4 nights in Sep 2025

8/10 Good

Luis, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property above all was good,maybe needs a fresh painting and some repairs of the surroundings areas.The restaurants were ok but the buffet was lack of food variety
Stayed 5 nights in Sep 2025

10/10 Excellent

Briana

Stayed 7 nights in Sep 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Marcelo the staff was awesome. The food was delicioso. Good wholesome fun!! I'll definitely be visiting again soon!! 💓
Stayed 2 nights in Sep 2025

10/10 Excellent

BRENDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Haven Riviera Cancún was truly exceptional. Thanks to Expedia, we received a complimentary upgrade from a partial ocean view to a full oceanfront room, which made the experience even better. Every staff member we encountered was warm and welcoming. The amenities were fantastic—especially the casino night, which was so much fun. The food was delicious, both at the buffet and the specialty restaurants. Our room was a solid 10/10: very clean, no humidity smell, and packed with thoughtful details like a Bluetooth speaker in the bathroom. The bed was extremely comfortable, and even the mini fridge and A/C were quiet (something I really appreciated). What I loved most was that the pools are open 24/7—unlike other resorts I’ve stayed at where they close at 8 PM. They have one lively pool for fun and another quieter one for total relaxation, which was perfect depending on my mood. Special thanks to Chef Ana, who went above and beyond. When I arrived late to the buffet and missed the pozole, she personally made sure I got a plate from another restaurant in the resort. That level of care made my stay unforgettable. The only downside was the sargassum on the beach, but that’s a natural occurrence and completely outside the resort’s control. Overall, I highly recommend Haven Riviera to anyone looking for comfort, amazing service, and a touch of luxury in Cancún. I can’t wait to return!
View from the room
Stayed 6 nights in Sep 2025

10/10 Excellent

Olawande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Khushman Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained. Staff was super friendly and the service was great. Lots of food options since they have 6-7 restaurants. Really enjoyed our stay.
Stayed 4 nights in Sep 2025

8/10 Good

Dayan Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rool
Stayed 5 nights in Sep 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the serenity package and that was definitely the right choice. Beautiful views of the ocean and we love that there were several pools, some with the DJs and games and some more quiet. The restaurants were amazing, seemed like Michelin star quality work. Our only negative point is that we thought Tahani, which has dinner along with dancing, was going to be a display of cultural dancing but instead it was more like a nightclub.
Stayed 5 nights in Sep 2025

8/10 Good

ijeoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our romance junior swim up room! It was nice to be able to swim whenever we wanted, and jump right into our shower. Best part was that the drink service walked by several times during the day to make sure we were taken care of. We also enjoyed dinning in the restaurants, our favorite was Agua Bendita. Everything we ordered tasted so good! Theree were no real activities at Haven, so if thats what you are looking to enjoy in an AI resort, then maybe its not for you. For us, it was perfect. All we wanted to do was chill and relax. Mission accomplished!
Stayed 3 nights in Sep 2025