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Moon Palace Nizuc - All inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace Nizuc - All inclusive

A resort pool area with a water slide, lounge chairs, and a sunset view.
Property video
A spacious lobby with marble flooring, a seating area, and a large chandelier.
A bar area with a large, ornate chandelier, multiple bar stools, and a variety of bottles on the counter.
A hotel room with a large bed, a desk, a bathtub, and a view of the ocean.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪1 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪32 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Deluxe Garden View - Kids & Teens Free

A hotel room with a large bed, a desk, a chair, a TV, and a bathroom with a bathtub and a large window.

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(62 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

A modern hotel room with a large bed, a sitting area, a bathtub, and a view of the ocean.

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

A hotel room with a large bed, a desk, a bathtub, and a view of the ocean.

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

A hotel room with a large bed, a bathtub, a vanity with a mirror, and a view of the ocean.

Superior Deluxe Ocean Front - Kids & Teens Free

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Governor Suite Ocean View - King Size Bed

A modern hotel room with a large bed, a sitting area with a view of the ocean, a private balcony with a pool, and a television displaying the hotel name.

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Family Suite Garden View - Kids & Teens Free

A hotel room with two beds, a large window, a TV, a bathroom, and a balcony.

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

A hotel room with a large bed, a desk, a chair, a TV, and a bathroom with a bathtub and a large window.

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Three Bedroom Villa

A hotel room with a large bed, a separate sitting area, a bathtub, and a view of the city.

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

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  • All-inclusive
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4.2 out of 5, Very good, 3,097 reviews
The price is €481
includes taxes & fees
7 Aug - 8 Aug
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About this property

Moon Palace Nizuc - All inclusive

Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Moon Palace Nizuc - All inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine with pool views at Caporales, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Indulge with aromatherapy, hot stone massages, or body treatments at AWE Spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
  • Guests speak favorably about the overall condition of the property and the pool
  • 1 mi (1.6 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort
  • Airport shuttle service available for a fee
Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served free buffet breakfast. The property hosts a free manager's reception daily.
Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Moon Palace Nizuc - All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 005-007-000963/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1007 reviews
Rating 8 - Good. 201 out of 1007 reviews
Rating 6 - Okay. 83 out of 1007 reviews
Rating 4 - Poor. 35 out of 1007 reviews
Rating 2 - Terrible. 37 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Suthakar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Food was great, customer service was fantastic.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great all-inclusive for high school senior group spring break! Fun at the pool, energetic and attentive staff, food was good!!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean & beautifully landscaped. The staff was incredibly friendly & attentive. Wonderful resort!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Joan

Liked: Staff & service, amenities
Food in specialty restaurants are great! Staff are very friendly.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Moon Palace! Got married there in 2023 and we love going back every anniversary to celebrate! Quick ride from the airport, delicious food and the staff is top notch!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Andrew Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace was amazing. Our family had a great stay. The pool and beach were amazing. We went deep sea fishing and had a great time except for the 10 foot waves. This is a great resort and highly recommend it to everyone. We will definitely return for another spring break trip.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice place for sure i’ve just been so better
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Damien at the Nizuc poolside was our absolute favorite, so attentive and personable.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Valisatie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful vacation! Beautiful and incredibly clean. Staff was incredibly attentive and kind. I would definitely stay here again!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Han kyong

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely perfect during our stay at Moon Palace.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Harshavardhan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful. Clean and food was great
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities
Everything was great! A top notch resort.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
Room and staff was nice,
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Emrys

Liked: Cleanliness, staff & service, amenities
Great friendly service, very much looking to please. Good shows and activities. Good food and and drink. Would highly recommend.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rian

Liked: Cleanliness, amenities, property conditions & facilities
We always have the best time at Moon Palace. Amazing rooms. The restaurants are soooo good.
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. There are a lot of restaurants and food quality is great! We love the ice cream and dessert bar!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Salim

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and clean. Staff were very helpful and courteous. I highly recommend this resort. Food was awesome too.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ketsara

Liked: Cleanliness, amenities, property conditions & facilities
Great services, great food,
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mei Har

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about moon palace. Always a great time.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Brindha

Nice resort with lot of amenities
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are in excellent condition. The cleanliness and the food are among the best I’ve experienced at an all-inclusive resort. They have several beautiful pools, each offering different activities, which makes the stay even more enjoyable. The beach is not the best—in fact, it’s quite disappointing—but it’s made up for by how beautiful the hotel itself is.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were beautiful. The staff were very polite and helpful. Beautiful pools and the beach was gorgeous. Plenty to do and lots of places to eat.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, Excellent food, Excellent place for kids, excellent employees, exceptional pool
Stayed 1 night in Jan 2026

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