Moon Palace Nizuc - All inclusive

4.5 star property
VIP Access

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Aerial view
Property video
Hair salon
On the beach, white sand, sun-loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Place, Xoximilco
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(53 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean Front - Kids & Teens Free

8.8 out of 10
Excellent
(8 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

About this property

Moon Palace Nizuc - All inclusive

Beachfront property with 6 restaurants and 3 outdoor pools
Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Moon Palace Nizuc - All inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine with pool views at Caporales, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Indulge with hot stone massages, manicures and pedicures, or facials at AWE Spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
  • Guests speak favorably about the pool and the room service
  • 1 mi (1.6 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort
  • Airport shuttle service available for a fee
Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served free buffet breakfast. The property hosts a free manager's reception daily.
Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Moon Palace Nizuc - All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 005-007-000963/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Aug 2025

10/10 Excellent

Bruce, Port Dover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace does not ever disappoint.
Stayed 5 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the moon palace would definitely come back. Staff was extremely nice and welcoming.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service every where around the resort, I would like to highlight three employees in Caporales restaurant, their names are:
Stayed 6 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and great service.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ana, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 5 nights in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice costumer service , nice drink , nice people only problem the sargazo no beach available
Stayed 3 nights in Jul 2025

10/10 Excellent

Chaltu

Stayed 9 nights in Jul 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our family vacation, 19 people. Everyone in the resort made our stay very special. From the pool entertainment (Joseline), Javier and Inocente in Maglares Buffet to Riviera Maya Restaurant (Jenny).We can wait to come back❤️❤️❤️❤️
Stayed 7 nights in Jul 2025

10/10 Excellent

Norma, Mpls

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumer service is excellent!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Anna

Stayed 9 nights in Jul 2025

8/10 Good

Celwin Narvaez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of marketing from the staff before you enjoy you vacation
Stayed 4 nights in Jul 2025

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend time with family and kids.
Stayed 3 nights in Jul 2025

10/10 Excellent

DIPAKKUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services provided by each staff member.
Stayed 4 nights in Jul 2025

6/10 Okay

mykael

Travelled with family
Disliked: Property conditions & facilities
This place used to be good well really good i asked many of my friends to start there this last week I tino my kids back and surprice!!! All has changed I en counter bugs in the rooms, restaurants and the treatment was not not there. Servers had a bad attitude towards client when I confronted o the of them for the bad service and bad attitude he showed towards my and my family I received an apology from the head server however this shall not had happen in the first place there many of the servers that go above and beyon to help and serve but there was a few rotten ones that F it for all of the resort. This is not a good hotel to stay at least not any more it has gone bad with so many people and low quality service. It is my experience and opinion hope this changes soon because I did lived this place and the peace it had .
Stayed 7 nights in Jul 2025

10/10 Excellent

Chayut

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% Great service, Food very good, 100% kids friendly
Stayed 3 nights in Jul 2025

8/10 Good

Favian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good Staff, Bad Time Share Salesmen

The overall stay at Moon Palace Nizuc was great. From the Bell staff, waiters, kitchen staff, playroom staff, room service staff, and reception. The one issue we ran into while staying there at Moon Palace Nizuc was when we did the tour of Moon Palace The Grand, for the two day free pass— the last of four salesmen who were trying to sell a timeshare was rude and insulting to my wife and I when we refused to buy anything from them. He got snarky and tried to get a reaction out of us; however, my wife and I didn’t react the way he was trying to have us react which prompted him to finally give in and tell us to leave. We had a great stay up until that point, luckily it was second to last night Monday there which we made up our minds NEVER to return to Moon Palace Nizuc. The only thing going for them is the humble work staff that are trying to make an honest living and not stiff tourists. Our next vacation will be at another hotel and not at Moon Palace resorts. The individual was reported to the reception staff once we were leaving because they asked what our opinions of our stay at the resort. Frankly, there are bad everywhere you go, however; this was a little on the extreme side and even the reception staff felt bad for us once they asked us to describe this individual so they could report it to their bosses. Regardless, this type of behavior is not condoned by anyone outside of the timeshare folks and it definitely left a mark with us.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 6 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

2/10 Terrible

Tamanna

Stayed 1 night in Jul 2025

10/10 Excellent

feras

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful,clean,and friendly staff. So many things for the kids to do. Will definitely be visiting again in the near future
Stayed 5 nights in Jul 2025

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent dining options and a very service-oriented staff. Distances between pools, restaurants, and rooms are considerable, so be prepared to walk or use carts for transfers.
Stayed 3 nights in Jul 2025