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Waldorf Astoria Riviera Maya

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Photo gallery for Waldorf Astoria Riviera Maya

A modern outdoor seating area with a fire feature, palm trees, and a view of the ocean.
Creator video - submitted by The VonBKs
A beachfront hotel with multiple buildings, a pool area, and a view of the ocean.
A dining table with a view of the ocean, wicker chairs, and a bottle of wine.
A modern hotel room with a large bed, a TV, a seating area with a view of the ocean, and a balcony with a glass door.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Xoximilco
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a desk with a chair, a TV, and a view of the ocean.

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a TV, a balcony with a view of the ocean, and a seating area with a table and chairs.

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, Ocean View

A modern living room with a large sofa, a blue armchair, and a view of the sea through a sliding glass door.

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Ocean View, Corner

A modern hotel room with a large bed, a sofa, a glass coffee table, a TV, and a seating area with a chair and a small table.

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony.

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 156 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Oceanfront

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, (Master Suite, Swim up)

A modern indoor pool table with a wooden finish, a glass partition with frosted panels, and a colorful geometric wall art piece.

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 156 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a view of the ocean, a seating area with a chair and a small table, and a wooden accent wall.

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 96 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a dining area.

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

A modern bathroom with a toilet, bidet, and a small stool.

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Ocean Front (Connecting Room)

A hotel room with a wooden wardrobe, a bed with white linens, a marble floor, and a view of a hallway with a wooden door.

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

A hotel room with two beds, a TV, a large window with a view, and a balcony.

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe King Room-Oceanfront

A hotel room with a large bed, a TV, a balcony with a table and chairs, and a view of the ocean.

Deluxe King Room-Oceanfront

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Ocean Front King Suite

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony with a view.

Deluxe Ocean Front King Suite

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Waldorf Astoria Riviera Maya

Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Waldorf Astoria Riviera Maya. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking and self parking
  • The 3 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body scrubs, manicures and pedicures, or facials at the spa
  • Amenities include a business center, 5 meeting rooms, and a conference center
  • Onsite recreation includes a 24-hour gym, a steam room, and yoga classes
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 11 minutes by car from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Waldorf Astoria Riviera Maya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Waldorf Astoria Riviera Maya offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 5 meeting rooms. The luxury Waldorf Astoria Riviera Maya also features a terrace, a garden, and a picnic area. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Waldorf Astoria Riviera Maya has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Waldorf Astoria Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (119 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Only dogs are allowed
  • Maximum 2 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 169 out of 205 reviews
Rating 8 - Good. 14 out of 205 reviews
Rating 6 - Okay. 10 out of 205 reviews
Rating 4 - Poor. 6 out of 205 reviews
Rating 2 - Terrible. 6 out of 205 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Pool side food was really good
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Absolutely amazing
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

PETER

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Jazmin

Everything was great! The pool the rooms and restaurants. The only thing we
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Amir Naser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm and quite of this property.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Martin Anthony

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cindy Lee

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

John

Such an amazing experience. Fantastic staff and perfect property. Highly recommend.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
The amenities and the room are great, but the food and drinks are drastically overpriced, it would cost you around $2,500 USD for 3/4 days.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Cornelia Ana

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

José Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

monica

Liked: Cleanliness, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Aisling

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very quiet and pristine. Very safe and secluded. Extremely clean and staff are excellent. Every room has an ocean view and a jacuzzi hot tub on the balcony. Rooms don't have microwaves or mini frig to store food. The spa is nice. Three good restaurants on site. Two infinity pools. Limited beach space. Not the resort for large sandy beach.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Carlos

Every thing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a 10 service the same. Food 8.5 would highly recommend
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025

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