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Brookside

3.0 star property

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Photo gallery for Brookside

Exterior
Exterior
Lobby lounge
Lobby sitting area
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Brook Lane, Cheshire, Chester, England, CH2 2AN
  • Place, University of Chester
    ‪6 min walk‬
  • Place, Chester City Walls
    ‪12 min walk‬
  • Place, Chester Cathedral
    ‪16 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Comfort Single Room, Ensuite

Comfort Single Room, Ensuite

Comfort Single Room, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room, Ensuite

Egyptian cotton sheets, premium bedding, in-room safe

Economy Double Room, Ensuite

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ensuite

Egyptian cotton sheets, premium bedding, in-room safe

Standard Double Room, Ensuite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Ensuite (Elegance)

Double Room, Ensuite (Elegance)

Double Room, Ensuite (Elegance)

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, Ensuite

Egyptian cotton sheets, premium bedding, in-room safe

Family Room, Ensuite

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Twin Room, Ensuite

Egyptian cotton sheets, premium bedding, in-room safe

Standard Twin Room, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Four-poster bed)

Double Room (Four-poster bed)

Double Room (Four-poster bed)

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Egyptian cotton sheets, premium bedding, in-room safe

Family Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Attic Double/Twin

Room

Attic Double/Twin

  • Sleeps 2
  • 1 Double Bed

View all photos for Lower Ground Floor Room

Egyptian cotton sheets, premium bedding, in-room safe

Lower Ground Floor Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Lower Ground Floor - Double Room

Egyptian cotton sheets, premium bedding, in-room safe

Lower Ground Floor - Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Brookside

Victorian hotel with a coffee shop and a restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Brookside offers 28 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Digital television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Brookside. During your stay, you're just a quick walk from University of Chester. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 13 minutes by foot from Chester City Walls and a 3-minute drive from Chester Racecourse
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the business-friendly Brookside. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Chester hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Brook View Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • English breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 11.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brook View Restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1900
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (6:30 AM - 11 PM) and Saturday - Sunday (7:30 AM - midnight)
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 11.50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property's front desk is open during the following times:
  • Monday - Friday: 6:30 AM - 11 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Brookside Chester
Brookside Hotel Chester
Brookside Hotel
Brookside Hotel
Brookside Chester
Brookside Hotel Chester

Brookside Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 418 reviews
Rating 8 - Good. 170 out of 418 reviews
Rating 6 - Okay. 55 out of 418 reviews
Rating 4 - Poor. 16 out of 418 reviews
Rating 2 - Terrible. 2 out of 418 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay.

Staff and management very good and wait staff polite and had a lovely manner. Breskfast good. Shower head in room needs some attention as appears to have build up of dirt or something on it.
Stayed 2 nights in Sep 2025

6/10 Okay

Juliana

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

John

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm welcome

All very nice and happy.
Stayed 1 night in Jul 2025

4/10 Poor

Antony

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great for city, rooms need an upgrade bar closed early
Stayed 1 night in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Nicola

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Provides shampoo, shower gel, hairdryer. Clean and comfortable beds and good breakfast. Pleasant helpful staff. Convenient for what we wantes to do. Stayed many times. Hotel a bit dated in terms of decor and comment on that as that may be important to others but isnt to me. All pluses for my wants and needs = outweigh that)
Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and helpful and it is very convenient to the university
Stayed 7 nights in May 2025

8/10 Good

CR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location within 20 mins walk of Chester. Didn't eat there only because we were traveling to and from Liverpool I would stay there again
Stayed 2 nights in May 2025

10/10 Excellent

Bert E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint

Quaint place to stay. Close to centre of Chester. Great breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good indeed!
Stayed 1 night in May 2025

8/10 Good

Jonathan

Stayed 2 nights in May 2025

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Brookside!

Very restful hotel. Very comfortable, with good atmosphere. Exellent breakfasts. Good location for city access without all the noise of the centre. One small peoblem: the shower in room 19 has a pumped hot water system which swamps the cold water feed. The pressures need balancing, as the shower tends to scald.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Squeaky clean and comfortable!

Really pleased with my stay. My room was squeaky clean and very comfortable. I was welcomed by the proprietor, who was very helpful, as was everyone else that I met. This is a gem of a property that is close enough to be a short walk from the city centre, but away enough to be quiet and relaxing. Definitely recommended!
Stayed 2 nights in Apr 2025

8/10 Good

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A quiet night

I stayed on a Sunday night and there was no ine around. The hotel and surrounding area, was very quiet. Everything worked as it should.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break

Excellent as always
Stayed 2 nights in Apr 2025

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
the staff were great ,will be staying again
Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely owner and friendly staff. Was able to park the car early. Didn’t opt for the meals due to other arrangements. Nice and clean room, brilliant shower. Would suggest extra pillows being available for the bed, but that is a personal preference. Would definitely stay again.
Stayed 1 night in Apr 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy room; great breakfast; excellent service. However: car park cramped, and pricing for a single night excessive.
Stayed 1 night in Mar 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location to walk in to city centre
Stayed 1 night in Mar 2025

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