Crowne Plaza Chester by IHG

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Dates

July 2025

August 2025

Breakfast, lunch, dinner served; British cuisine

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Overview
Rooms
Location
Policies

Popular amenities

Explore the area

Trinity Street, Chester, England, CH1 2BD

Chester Racecourse
‪4 min walk‬
Chester Cathedral
‪4 min walk‬
Chester Zoo
‪6 min drive‬
Manchester (MAN)
‪45 min drive‬

Room options

Premium Room, 1 King Bed (Super King)

22 sq m
Sleeps 2
1 King Bed

Premium Room, Multiple Beds

29 sq m
Sleeps 4
1 Queen Bed and 2 Double Sofa Beds

Premium Room, 1 King Bed (Super King)

Wonderful

22 sq m
Sleeps 2
1 King Bed

Standard Room

Very good

Sleeps 2
1 Twin Bed

Suite, 1 Bedroom (Super King)

Very good

39 sq m
Sleeps 4
1 King Bed

Premium Room

Wonderful

Sleeps 2
1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

Good

21 sq m
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Premium Room, 1 Queen Bed

Very good

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

Wonderful

20.4 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

Very good

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 Queen Bed

Wonderful

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed (Super King)

Very good

21 sq m
Sleeps 2
1 King Bed

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

8 Aug - 9 Aug

About this property

Crowne Plaza Chester by IHG

Eco-certified hotel with a full-service spa and a health club

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.

Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester by IHG gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy British cuisine while dining at Stables Bar & Grill
English breakfast served weekends for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with massages, body treatments, or manicures and pedicures at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the overall comfort and cleanliness
Just a 4-minute walk from Chester Cathedral and 7 minutes by foot from Grosvenor Museum

Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Parking on site (GBP 17 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Couples/private dining

Restaurants on site

Stables Bar & Grill

Things to do

Bicycle storage
Full-service spa
Health club
Hot tub
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Free cot
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

11 meeting rooms
Business centre
Computer station
Conference centre (10,269 square foot of space)

Outdoors

Pool loungers

Full-service spa

3 treatment rooms
Deep-tissue massages
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

1 building
100% renewable energy
7 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1989
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with digital channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Minibar
Tea bags/instant coffee

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
Self parking fee: GBP 17 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:30 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza

Crowne Plaza Chester

Crowne Plaza Hotel Chester

Crowne Plaza Chester Hotel Chester

Crowne Plaza Chester Hotel

Crowne Plaza Chester

Crowne Plaza Chester by IHG Hotel

Crowne Plaza Chester an IHG Hotel

Crowne Plaza Chester by IHG Chester

Crowne Plaza Chester by IHG Hotel Chester

Crowne Plaza Chester by IHG Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

TRACY

Travelled with family

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Jason

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Annette

25 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Kayleigh

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family night away

Check in was quick and detailed at the same time. Our room although slightly dated was fulled equipped and plenty big enough. Very clean also.

Stayed 1 night in Apr 2025

8/10 Good

Tracey

Business traveller

22 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the staff where exceptionally friendly and helpful just really nice to deal with. my room was clean but there was a smell/odour of like a sewer/drainage issues from the bathroom. I stayed in room 223.

Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Travelled with family

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

J

Travelled with family

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter weekend break

Me and my sister have had a 3 night easter weekend stay. The hotel is lovely and clean and has a lovely fragrant smell as you enter the lobby. The staff are friendly and helpful, nothing is a problem. The food is good and there is a lovely bar where you can relax and enjoy your drink, and we both had an amazing spa day. The hotel is 10 mins by taxi from the station, but is central for all you want to see and do. There are plenty of bars, cafes and restaurants. The zoo is 15 mins by taxi and was worth the trip. A most enjoyable day out. A most enjoyable weekend.

Stayed 3 nights in Apr 2025

8/10 Good

Jowita

Travelled with family

19 Apr 2025

Liked: Staff & service

Service was amazing. Food was good, location was ok. What let it down was quality and cleanliness of the room

Stayed 2 nights in Apr 2025

8/10 Good

Steve

Travelled with family

19 Apr 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

8/10 Good

TRACY

Travelled with family

18 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Enjoyable stay. Expensive for condition of rooms

Staff were so helpful and friendly. Paid for 2 premium rooms with a view. Would definately not class them as premium rooms. One of the windows we could not see out of as was constantly steamed up. Rooms were far to hot and there was no way of cooling them down.

Stayed 1 night in Apr 2025

8/10 Good

Andrew

Travelled with group

15 Apr 2025

Liked: Amenities

Very near the centre of Chester, this hotel is ideally situated for exploring the city.

Stayed 2 nights in Apr 2025

10/10 Excellent

Kazem, SAN DIEGO

15 Apr 2025

Liked: Cleanliness, amenities

Great

Stayed 1 night in Apr 2025

6/10 Okay

Julie

Travelled with group

14 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Average Hotel

The hotel entrance is dark,dirty and dismal. It's basically a car park. The bedrooms are tired and our window was screwed closed. The duvet was a thick winter one,which we asked to change, but we're told that wasn't possible. The bar staff were lovely but the food in the restaurant was average. The breakfast was very good with quite a large selection of choice.

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Travelled with partner

14 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and friendly staff

Stayed 3 nights in Apr 2025

8/10 Good

Ben

Travelled with family

12 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff were great 😊 thanks

Stayed 1 night in Apr 2025

6/10 Okay

Mark

11 Apr 2025

Liked: Cleanliness

Disliked: Room comfort

Mustard??

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.

Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Travelled with family

10 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spacious room. Breakfast very nice. Staff friendly. Double bed comfy but sofa bed dipped in the middle.

Stayed 1 night in Apr 2025

10/10 Excellent

Maureen Claire

Business traveller

9 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay

Stayed 2 nights in Mar 2025

8/10 Good

Karen

8 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfy bed and a nice room. A little noisy, but it is city centre. Lovely facilities. We did message before we stayed and asked for plant milk which we were told would be put in our room, which didn't happen, which was a shame as you're a eco hotel and should be pushing dairy alternatives. But very happy with the toiletries and in general with our stay.

Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

7 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Victoria

Travelled with partner

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service from staff, we were able to check in early before heading out for the afternoon. The on-site restaurant was excellent we really enjoyed the food, the staff were very attentive.

Stayed 1 night in Apr 2025

8/10 Good

Julie

6 Apr 2025

Liked: Cleanliness, room comfort

Stayed here a few times over the years but the hotel is starting to looking abit run down now. The lady on reception barely spoke to us but overall nice stay breakfast was nice

Stayed 1 night in Mar 2025

10/10 Excellent

Adam

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

Steve

Travelled with partner

6 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel was clean and the room spacious. Staff were excellent, especially in the restaurant as my wife is Coeliac and requires a gluten free diet. Her breakfast was cooked to order in a seperate area of the kitchen. The hotel is within easy walking distance of the centre of Chester

Stayed 1 night in Apr 2025

8/10 Good

Gina

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friday night stay

Stayed here as we were at the Robbie Fowler event- the hotel was fine - huge super king bed and massive television! Complimentary toiletries, 2 bottles of water in the fridge was a nice touch

Stayed 1 night in Mar 2025