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4.3 out of 5

"Excellent location, great parking, slow check in and out " More

By a verified traveller on Mon 10 Jul 2023

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€87* Per night/room 7 Apr - 8 Apr

Premium Room, 1 King Bed, View (Super King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed (Super King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Crowne Plaza Chester, an IHG Hotel's central location gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa and an indoor pool are available.

  • Free WiFi
  • Enjoy British cuisine while dining at Stables Bar & Grill
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with body treatments, massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • Just a 5-minute walk from Chester Cathedral and 6 minutes on foot from Chester Racecourse

Crowne Plaza Chester, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crowne Plaza Chester, an IHG Hotel

Everyone (4) Family (2)
4 out of 5
Excellent location, great parking, slow check in and out

Posted by on 10 Jul 2023

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Comment from Hotel Management

13 Jul 2023 by Reception

Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.

5 out of 5
Lovely hotel right in the center of Chester. Brilliant choice of selection at the buffet breakfast

Posted by on 15 Mar 2020

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Comment from Hotel Management

21 Apr 2020 by HotelStaff

Dear Anonymous, Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and the breakfast! If there is anything you feel I can do for you do not hesitate to contact me. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

5 out of 5
Excellent as always. Would always recommend a stay here, and always treat yourself to a treatment in the spa. Well worth the indulgence.

Posted by on 22 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and the indulgence of it all! If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

3 out of 5
Reception/bar&restuarant area nice and fresh ,modern. Rooms very dated and dark premier inn rooms more modern. Bed hard pillows just full of air

Posted by on 11 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback I will make sure this is passed onto our senior management for review. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Reception Supervisor

4 out of 5
Only dissapointment was no full english breakfast with room we had,just continental.

Posted by on 5 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Hotel Staff

Dear Anonymous, Thank you for your comments. All comments we receive are important and we use them to ensure we can better your next stay and every guest experience. Thank you for your feedback it is good to hear that you enjoyed your stay and if there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

5 out of 5

Posted by on 28 Apr 2019

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Comment from Hotel Management

8 May 2019 by Hotel Staff

Dear Anonymous, Thank you for your score. All scores we receive are important and we use them to ensure we can better your next stay and every guest experience. If there is anything you feel we can do for you do not hesitate to contact us directly. We hope to see you back at our hotel soon. Many Thanks and Kind Regards, Matthew Lewis Receptionist

About the Crowne Plaza Chester, an IHG Hotel

Location Trinity Street, Chester, England CH1 2BD

Property Features

Crowne Plaza Chester, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square metres) and includes a conference centre. A hot tub, a sauna, and tour or ticket assistance are also featured at the eco-certified Crowne Plaza Chester, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq. m of conference space
  • Built in 1989
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Chester Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Chester, an IHG Hotel offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Egyptian cotton linens
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Ziplining nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Deep tissue massage
  • Number of treatment rooms 3
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 for adults and from GBP 9.95 for children
  • Self-parking fee: GBP 13.5 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chester Crowne Plaza
  • Crowne Plaza Chester
  • Crowne Plaza Hotel Chester
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester
  • Crowne Plaza Chester, An Ihg
  • Crowne Plaza Chester an IHG Hotel
  • Crowne Plaza Chester, an IHG Hotel Hotel
  • Crowne Plaza Chester, an IHG Hotel Chester
  • Crowne Plaza Chester, an IHG Hotel Hotel Chester

You should know

  • Pool access available from 7:30 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.