Crowne Plaza Chester by IHG

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Where to?

Dates

June 2025

July 2025

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Trinity Street, Chester, England, CH1 2BD

Chester Racecourse
‪4 min walk‬
Chester Cathedral
‪4 min walk‬
Chester Zoo
‪6 min drive‬
Manchester (MAN)
‪45 min drive‬

Room options

Premium Room, 1 King Bed (Super King)

22 sq m
Sleeps 2
1 King Bed

Premium Room, Multiple Beds

29 sq m
Sleeps 4
1 Queen Bed and 2 Twin Sofa Beds

Premium Room, 1 King Bed, View (Super King)

22 sq m
Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Twin Bed

Suite, 1 Bedroom (Super King)

39 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Twin Bed

Standard Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Premium Room, 1 Queen Bed, View

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

20.4 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

21 sq m
Sleeps 2
2 Twin Beds

Premium Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed (Super King)

21 sq m
Sleeps 2
1 King Bed

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

23 Jun - 24 Jun

About this property

Crowne Plaza Chester by IHG

Eco-certified hotel with a full-service spa and a health club

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.

Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester by IHG gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Enjoy British cuisine while dining at Stables Bar & Grill
English breakfast served weekends for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with manicures and pedicures, deep-tissue massages, or body treatments at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests really like the accommodations for the overall comfort and cleanliness
Just a 4-minute walk from Chester Cathedral and 7 minutes by foot from Grosvenor Museum

Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Parking on site (GBP 17 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Couples/private dining

Restaurants on site

Stables Bar & Grill

Things to do

Bicycle storage
Full-service spa
Health club
Hot tub
Indoor pool
Sauna
Steam room
TV in common areas

Family friendly

Free cot
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

11 meeting rooms
Business centre
Computer station
Conference centre (10,269 square foot of space)

Outdoors

Pool loungers

Full-service spa

3 treatment rooms
Deep-tissue massages
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

1 building
100% renewable energy
7 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1989
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

32-inch flat-screen TV with digital channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Minibar
Tea bags/instant coffee

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
Self parking fee: GBP 17 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:30 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza

Crowne Plaza Chester

Crowne Plaza Hotel Chester

Crowne Plaza Chester Hotel Chester

Crowne Plaza Chester Hotel

Crowne Plaza Chester

Crowne Plaza Chester by IHG Hotel

Crowne Plaza Chester an IHG Hotel

Crowne Plaza Chester by IHG Chester

Crowne Plaza Chester by IHG Hotel Chester

Crowne Plaza Chester by IHG Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

2/10 Terrible

Catherine

Business traveller

10 Mar 2025

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

SUSAN

10 Mar 2025

Stayed 1 night in Mar 2025

10/10 Excellent

mark

Travelled with group

10 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely hotel in a great location, we will return

Stayed 1 night in Mar 2025

8/10 Good

Oliver

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Lee

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

So close to town centre

Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful party and overnight stay

We held our anniversary celebration at the Crowne Plaza and booked an overnight stay. We had a wonderful time from start to finish- nothing was too much trouble. All the staff were pleasant, obliging and welcoming. A little niggle over parking was resolved very quickly. Everyone complimented the hotel and the food. Thank you Crowne Plaza for making a special day even better than we hoped.

Stayed 1 night in Mar 2025

10/10 Excellent

Peter

Travelled with family

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner

4 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were friendly and helpful. We loved the room and the location is perfect to explore Chester. This is the second time we've stayed here and will return again.

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

8/10 Good

Cathi

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t forget the smokers please!

It was a lovely hotel in a great location but the smoking area was very poor. It was just a corner in the car park. Nowhere to sit and relax and the ashtray on the wall was broken. Very much like an after thought. A bench would have been lovely there and an easy solution.

Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with group

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Lovely hotel in a great central location. Great facilities. Ideal for getting together with friends.

Stayed 1 night in Feb 2025

10/10 Excellent

Derek Robert

Travelled with partner

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff were all extremely helpful, polite and professional. The venue is clean, comfortable and within easy walking distance of all local attractions and amenities. Couldn’t fault. Thank you.

Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Business traveller

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Yvonne

Travelled with group

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location lovely staff

Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Travelled with partner

1 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.

Stayed 1 night in Feb 2025

6/10 Okay

Paul

1 Mar 2025

Liked: Cleanliness, staff & service, room comfort

Chester one nighter

Room was upgraded but still looked tired. Excellent parking on site. Staff quickly resolved issue of tv not working. Good location.

Stayed 1 night in Feb 2025

8/10 Good

Stephen

Business traveller

28 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a lovely spot with lovely friendly staff, parking is the only nasty part of this hotel £18 per night !

Stayed 4 nights in Feb 2025

10/10 Excellent

Richard E

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Disapointed no dressing gowns in the room ,makes it difficult when you wantvto usecthe gym

Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Travelled with family

26 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Fabulous staff, so friendly. Room was good, food was good so overall an excellent experience and so much to see in walking distance of the hotel

Stayed 1 night in Feb 2025

10/10 Excellent

Eileen

24 Feb 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

22 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

Nice relaxing break - nice to be able to have the spa facilities included in the cost.

Stayed 1 night in Feb 2025

4/10 Poor

Ian

Travelled with partner

22 Feb 2025

Liked: Cleanliness

Disliked: Staff & service

Overall the hotel feels dark, cramped and slightly shabby. Complicated story, but ended up with a cold room service meal for which I was double charged. The reception struggled to refund one of the charges, but did eventually get it sorted the next day. That was followed by a meal in the restaurant which managed to stay in my stomach for about 60 minutes, before it came through my system explosively over the next 12 hours. Disappointed.

Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

20 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

8/10 Good

Jenny

19 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Complex to sort out different floors. Could have had a clearer explanation from staff. Very disappointed not to be able to get a light lunch before leaving.

Stayed 1 night in Feb 2025