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Holiday Inn Chester - South by IHG

4.0 star property

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Photo gallery for Holiday Inn Chester - South by IHG

Fitness facility
Indoor pool
Exterior
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant

Explore the area

View in a map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Westminster Park
    ‪3 min drive‬
  • Place, Grosvenor Nuffield Hospital
    ‪4 min drive‬
  • Place, Chester Zoo
    ‪11 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Room amenity

Standard Room, 2 Single Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Room amenity

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Single Beds (Walk-In Shower)

8.6 out of 10
Excellent
(11 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Holiday Inn Chester - South by IHG

Hotel with free parking, in the vicinity of Chester Racecourse
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Self parking is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Chester - South by IHG. During your stay, you'll be close to Chester Racecourse. Enjoy features like free self parking, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 5 minutes by car from Chester Racecourse and 6 minutes from Chester Cathedral
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Chester - South by IHG offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 140 square feet (13 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Chester - South by IHG. Self parking is free.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 6:00 AM to 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1000 reviews
Rating 8 - Good. 342 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ian

Stayed 1 night in Oct 2025

10/10 Excellent

Cheska

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and friendly. Room had everything we needed and was very clean and spacious.
Stayed 1 night in Oct 2025

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2025

10/10 Excellent

Eleri

Stayed 1 night in Oct 2025

10/10 Excellent

ALLISON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Friendly venue and service.
Stayed 3 nights in Oct 2025

6/10 Okay

Nigel

Travelled with family
Liked: Cleanliness, staff & service
It was ok for a one night break on route to Alton Towers. Staff ok, room and food average. Overal ok but a handy stay over.
Stayed 1 night in Oct 2025

4/10 Poor

Jacques

Business traveller
Stained towels. Air conditioning not working. Not control of room temperature. In room teas not replenished as used. Breakfast OK but scrambled eggs appeared
Stayed 5 nights in Sep 2025

6/10 Okay

Liam

Stayed 1 night in Oct 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a fab stay, would definitely use this hotel again, check in & car registration was faultless, requested a room not too far from reception as my partner has mobility issues this was done for us, room clean and very comfortable. Thankyou 10/10
Stayed 2 nights in Oct 2025

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good parking and safe
Stayed 1 night in Oct 2025

4/10 Poor

Julie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Corridors were very dated and shabby. Room was ok. Clean bedding. Had 2 nights terrible sleep, hard mattrass, noise from other guests at night. Room needed a better clean, cobwebs down walls in corners, fan in bathroom full of dust. Lamps by bed full of dust. At breakfast wasnt asked if any dietary requirements, am veggie and not much hot food to eat, ended up with just mushrooms, tomatoes and hash browns (dont like eggs or baked beans).
Stayed 2 nights in Oct 2025

8/10 Good

rachael

Liked: Cleanliness, staff & service
Really friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great and so was the hotel, just the bed was like sleeping on a PE Mat and the pillows were too big. I only like thin pillows. So really nice but bed not that good for me. Still I'd rather stay here with all the facilities and service.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good hotel with good parking spaces
Stayed 1 night in Oct 2025

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the Holiday Inn South for a number of reasons,the main one being the staff.ALL staff were attentive especially Gohar who treated us very respectfully and he found it great that we treated him with respect.Any food that we ate was tasty and to our needs.Arriving by car and having free parking is a bonus and if required there is a bus stop across the road to take you into town.Like the majority of hotels a little bit of TLC is required.
Stayed 3 nights in Oct 2025

6/10 Okay

Heather

Travelled with group
Breakfast was okay a few things were lovely but the bacon was too tough, the eggs were only good if you got them when they were first put out if you didn’t they were like rubber! Also the scrambled eggs were very dry. The hotel staff were lovely and were on hand if you had any problems. We found the hotel needs needs a bit of TLC apart from the spa and pool, that was fab. The bar needs to have a bit more choice, no slimline tonic’s which I found very strange plus no flavoured tonic’s. Cokes should have other options not just syrup mixer on tap! On saying all this, I found out that this hotel was housing illegals up to a few weeks ago so things take time to get back to running normally again. Would come again? Yes I think we would.
Stayed 3 nights in Oct 2025

10/10 Excellent

Simon a

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent parking near to Chester shop nxt door
Stayed 1 night in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room. Lovely facilities.
Stayed 1 night in Oct 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was very quiet with black out blinds and a comfortable bed, so we had a great night's sleep. The room and bathroom was spotless. The only downside is that the corridors looked a bit scruffy, but I guess they get a lot of wear. The bedrooms, lounge and reception were great. We didn't use the pool or gym but it looked good.
Stayed 1 night in Sep 2025

6/10 Okay

Tommy

Liked: Cleanliness
Disliked: Property conditions & facilities

Room317

Smelt a mould when you walked in the room (317) and from reception to the room, you needed an Uber!
Stayed 1 night in Sep 2025

10/10 Excellent

Jaye

Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness
Good location, easy to access with good parking. Building looks quite dated outside but is of a good standard inside. Rooms a reasonable size, large comfortable beds with a good en-suite with large shower. Great for a short overnight stay.
Stayed 1 night in Sep 2025

6/10 Okay

Ron

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel needs a refurbishment tbh, it’s a bit battered and old, signs of much wear and tear, eg Doors with years of dirty hand prints. It’s in a great location and would really benefit from a modernisation. The Restaurant staff were superb, in particular was Mark (on duty 26th Sep 2025 at 1815hrs) who was also mentoring another staff member. He was quite excellent, knowledgable, efficient and not over bearing, please pass this onto him. The other staff were also fantastic, I dian girl was very pleasant and efficient..!
Stayed 1 night in Sep 2025

8/10 Good

Leon

Liked: Amenities
Not the most modern hotel but friendly and pleasant
Stayed 1 night in Sep 2025

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