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Hotel Indigo Chester by IHG

4.0 star property

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Photo gallery for Hotel Indigo Chester by IHG

Breakfast, lunch and dinner served
Lounge
Exterior
Deluxe Room, 1 King Bed, Balcony (Premium) | Balcony
Building design

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Grosvenor Park Road, Chester, England, CH1 1QQ
  • Place, Grosvenor Park
    ‪1 min walk‬
  • Place, Chester Cathedral
    ‪8 min walk‬
  • Place, Chester City Walls
    ‪12 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(14 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Premium)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony (Premium)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(87 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About this property

Hotel Indigo Chester by IHG

A restaurant, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Indigo Chester by IHG offers 75 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Hotel Indigo Chester by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 14 minutes by foot from Chester City Walls and a 3-minute drive from Chester Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Hotel Indigo Chester by IHG also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.
Hotel Indigo Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 12 per day); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Hotel Indigo Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 15.00 per person
  • Nearby parking fee: GBP 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Chester
Hotel Hotel Indigo Chester Chester
Chester Hotel Indigo Chester Hotel
Hotel Hotel Indigo Chester
Hotel Indigo Chester Chester
Hotel Indigo
Indigo

Hotel Indigo Chester by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1000 reviews
Rating 8 - Good. 135 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities
Good clean hotel with friendly staff, ideally placed for city centre. Comfortable modern room and bathroom, and nice little touches such as complementary soft drinks in fridge, and popcorn to nibble on. Would definitely recommend and return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Siobhan

Stayed 3 nights in Nov 2025

10/10 Excellent

Damian

Stayed 1 night in Dec 2025

10/10 Excellent

Mrs Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room ,comfy bed, Had to wait for pancakes thought 20mins was probably a bit to long, lovely staff all round
Stayed 2 nights in Dec 2025

10/10 Excellent

ANDRZEJ

Stayed 1 night in Dec 2025

10/10 Excellent

PATRICIA

Stayed 3 nights in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Room spotless, and staff extremely helpful and polite. Excellent couple of days in Chester, and would definitely stay in the Hotel Indigo again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly and courteous.
Stayed 1 night in Dec 2025

8/10 Good

Shelbey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nicely decorated and breakfast was great
Stayed 1 night in Dec 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, super helpful staff. Excellent all round experience
Stayed 2 nights in Dec 2025

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was really poor, slow and unfriendly staff. Breakfast was a complete shambles!!! Nothing was ready everywhere was a mess just not great at all!
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Clean, spacious room. Very nice breakfast. Bar area had a nice ambiance.
Stayed 2 nights in Dec 2025

8/10 Good

Thomas, Wrea Green

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and excellent staff on arrival great location for train station and shops Unfortunately after an evening out we arrived back at hotel and waited patiently at bar whilst staff stood and moaned about other colleagues with not very desirable language we then tried to order a cocktail but were told they didn’t serve them after 10 even though we had been stood there from 9.55 so tip for everyone the Moxy sell beautiful cocktails till 1am the next morning the cleaners where very pleasant as was the lady at checkout breakfast was a little chaotic but got there in the end
Stayed 1 night in Dec 2025

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities
Modern, new clean room, comfy bed and nice bathroom. Excellent rainfall shower
Stayed 1 night in Dec 2025

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely hotel with very friendly staff. Rooms were very clean and the bed was very comfortable. Excellent hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Danielle

Stayed 1 night in Nov 2025

8/10 Good

Ree

Stayed 1 night in Nov 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Brilliant hotel in Chester, close to main areas and the river walks. Lovely room & bathroom with a good shower. All the staff were super friendly and efficient. Breakfast was great with lots of choices. Highly recommended!
Stayed 3 nights in Nov 2025

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2025

6/10 Okay

Christopher

The hotel and room were very good but the service was poor. Upon arrival we were left waiting to check in as 3 members of staff were chatting. Last night my fiancé and I returned from a wake we had been to and went to the hotel bar around 8.30pm. The tall thin young gentleman on the bar was so rude. As he approached us he looked at me and said “yes”. Not how are you, good evening, what would you like or even yes please. Upon ordering he dropped the payment machine in the bar, I tapped it and he picked it up without a please or thank you. This followed 5 minutes later when we ordered a bar snack of chips and bread. He brought the food out with no cutlery, no napkins and the garlic and rosemary mayo never appeared. We have stayed at your hotel before and enjoy the location but the service this time was poor. Chris Surfleet
Stayed 1 night in Nov 2025

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service
Staff were always very pleasant and helpful. Room was lovely and comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

Anne

Stayed 1 night in Nov 2025

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