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Hotel Indigo Chester by IHG

4.0 star property

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Photo gallery for Hotel Indigo Chester by IHG

Breakfast, lunch and dinner served
Lounge
Exterior
Building design
Deluxe Room, 1 King Bed, Balcony (Premium) | Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Grosvenor Park Road, Chester, England, CH1 1QQ
  • Place, Grosvenor Park
    ‪1 min walk‬
  • Place, Chester Cathedral
    ‪8 min walk‬
  • Place, Chester City Walls
    ‪12 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Premium)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony (Premium)

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(79 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Hotel Indigo Chester by IHG

Hotel with a restaurant, near Chester City Walls
A restaurant, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Indigo Chester by IHG offers 75 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Hotel Indigo Chester by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 14 minutes by foot from Chester City Walls and a 3-minute drive from Chester Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Hotel Indigo Chester by IHG also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 9:30 AM.
Hotel Indigo Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 12 per day); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Hotel Indigo Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 15.00 per person
  • Nearby parking fee: GBP 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Chester
Hotel Hotel Indigo Chester Chester
Chester Hotel Indigo Chester Hotel
Hotel Hotel Indigo Chester
Hotel Indigo Chester Chester
Hotel Indigo
Indigo

Hotel Indigo Chester by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1000 reviews
Rating 8 - Good. 138 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Stayed 2 nights in Sep 2025

2/10 Terrible

chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Think twice before you stay here

A poor experience. I was with colleagues working in chester so we tried to book a table in the restaurant at 7.30pm and was told ‘we can’t take any more bookings because we don’t have enough staff - its like this all the time and you should complain’. There were very few tables occupied??? In additionI left a beard trimmer, a jumper (inexpensive M&S approx £40) and a T-shirt (expensive Acne Studio approx £150) in my room. When i got home and realised, i rang the hotel who asked me where i had left things - i was very explicit and said ‘beard trimmer in bathroom next to sink, and items of clothing in wardrobe’. Reception said they would check with housekeeping. They called back and said nothing was left in the room and said perhaps housekeeping hadn’t seen the items or didn’t look in the bathroom or wardrobe. Not sure what they meant by this, because i would expect housekeeping to get the room ready for the next guest which typically means cleaning it and checking nothing has been left in the room. Very poor service. The staff in the restaurant actually asked me to make a formal complaint. The last time I left an item in a hotel (i travel for work a lot) the hotel contacted me amd then said they would ship the item to my home address - thats service.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ir was really lively , my husband is disabled so the room we were given was ideal especially the bathroom , everthing we neede was there Thank you
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overriding positive is the staff. Can't name all of them, but breakfast and evening dinning staff all excellent. Reception very efficient and friendly. Bar staff Sam & Annie superb. Well done all.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are second to none so attentive. Shower was amazing. Can't fault the hotel at all. Only one draw back was they don't have parking onsite.
Stayed 3 nights in Sep 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel , service and vibe excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen, Suffolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our visit and time in the hotel was short, it is a lovely hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 1 night in Sep 2025

6/10 Okay

John

Liked: Staff & service
Room dated. Noise coming
Stayed 2 nights in Sep 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most comfiest bed!

Great hotel, great location, friendly helpful staff. Accommodated an early check in for us to get ready before the races. Rooms were lovely and clean and the bed and bedding was the comfiest ever. Had such a good sleep, which doesnt normally happen when i stay somewhere different. Will definitely stay again.
Stayed 1 night in Sep 2025

2/10 Terrible

Mrs S

Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to city centre and attractions. Clean, comfortable and quiet. Staff very helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all very kind and helpful. Parking is off site which is not very convenient but the kind lady at the check in was able to give me great directions. The ac did not work very well. The bed was really comfortable and this hotel is in an excellent location.
Stayed 2 nights in Sep 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Geoffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Although we arrived early afternoon we could not book dinner that night at the hotel Car parking 8 min walk away
Stayed 1 night in Sep 2025

10/10 Excellent

stuart

Travelled with partner
Position in easy reach of the city - Nicely laid out - staff at hand from entering to leaving. Great breakfast - room was spacious and clean - bed was very comfortable
Stayed 2 nights in Sep 2025

10/10 Excellent

Rik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome,stunning hotel,perfect location,complimentary drinks in the mini bar.Fantastic place.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in Aug 2025

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