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The Chester Grosvenor

5.0 star property

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Photo gallery for The Chester Grosvenor

2 restaurants, breakfast served
Steam room
Reception
Front of property – evening/night
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Eastgate Street, Chester, England, CH1 1LT
  • Place, Chester Cathedral
    ‪2 min walk‬
  • Place, Chester City Walls
    ‪6 min walk‬
  • Place, Chester Racecourse
    ‪10 min walk‬
  • Airport, Manchester (MAN)
    ‪46 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.4 out of 10
Exceptional
(51 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(67 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(35 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

The Chester Grosvenor

This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at The Chester Grosvenor. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Valet parking and self parking available for a fee
  • Treat yourself to body wraps, massages, or manicures and pedicures at Grosvenor Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the spaciousness and overall comfort
  • Within a 10-minute walk of Chester City Walls and Chester Racecourse
The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

Guests are served free continental breakfast daily.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.
  • Cribs (infant beds) are available for GBP 17.5 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 63 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast menu good as usual bacon overcooked and eggs still overcooked even if ordered soft A space generally will come available even though car park was Crowded
Stayed 2 nights in Dec 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities
Lovely hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Great staff and good food in restaurant. Perfect location right in the centre and parking on the second floor of shopping centre var park leads you straight into the hotels private entrance. Room was very well appointed and such comfy bed. Thoroughly recommend
Stayed 1 night in Dec 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Friendly staff, always a favourite hotel for my husband and I x
Stayed 1 night in Dec 2025

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, room comfort
Main complaint was the greasy smell from the kitchen entering the dining room Quite sickly Staff could not be faulted especially the door staff Unfriendly access from the car park i.e. phone receptionist
Stayed 2 nights in Dec 2025

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness
The check in process is a little weird with the desks that they sit you down at and you fill in a few items on a form. As pretentious as they are here, I was expecting a bit more from the rooms. While the outward appearance is ok, the temperature was always too hot in the Winter and we could not get it to cool down no matter how low we set it. The handle on the toilet was practically falling off. The sink was cracked and the handles on the faucet leaked water all over the counter. The shower is mostly open and shoots water all over the bathroom floor. The other thing I noticed is nobody but the doorman seemed very friendly. The cleaning crew never once said hi or good morning in the hallways. The room service guy just walked in and put the tray down and walked out without really saying anything. The best thing about the stay was that the bed was pretty comfortable and it was located centrally in Chester.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities
From the minute we walked through the door we felt that the welcome and service from all the staff was excellent. The rooms were clean and spacious and we were given interconnecting rooms as we had requested in advance.
Stayed 1 night in Dec 2025

8/10 Good

Martin

Stayed 1 night in Nov 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, amazing location and the staff were so attentive. If you are going to Chester then this is the hotel to stay at.
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Jayne

Stayed 1 night in Nov 2025

10/10 Excellent

nicola

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Best hotel in Chester
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Stayed 3 nights in Dec 2025

6/10 Okay

Helen

Liked: Cleanliness, amenities, property conditions & facilities
I think everyone who books through Expedia must get a view of the air con units. This was no exception. Room ok, bit tired and chilly. Had to hunt for the robes which were in white plastic bags. We ate at The Arkle. Only 5 in the chilly dining room. The food was equally as cold, such a shame as it looks beautiful. We went to the bar after for a drink, but ended up taking it back to our room as we were the only people there, probably due to the temperature. Most of the staff are very friendly and it’s a good location.,would possibly stay there again, but would eat elsewhere…
Stayed 1 night in Dec 2025

10/10 Excellent

Henry

People are very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Karl

Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the centre of Chester. Perfect location. Beautiful large, comfortable room and bed. Excellent, friendly and efficient staff. Would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, fabulous staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
All staff from reception, restaurant to concierge were so polite .
Stayed 1 night in Nov 2025

10/10 Excellent

Wylie

Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2025

4/10 Poor

Harwinder, Ilford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

6/10 Okay

Andy

Stayed 1 night in Nov 2025

10/10 Excellent

DAVINA

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room which was spotless. Very friendly and helpful staff. Excellent location in the centre of the main shopping street. Lovely breakfast, plenty of choice and the option of upgrading to a hot breakfast which was very reasonable. I would definitely recommend.
Stayed 1 night in Oct 2025

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