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The Chester Grosvenor

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Photo gallery for The Chester Grosvenor

Exterior
Front of property – evening/night
Steam room
Reception
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Eastgate Street, Chester, England, CH1 1LT
  • Place, Chester Cathedral
    ‪2 min walk‬
  • Place, Chester City Walls
    ‪6 min walk‬
  • Place, Chester Racecourse
    ‪10 min walk‬
  • Airport, Manchester (MAN)
    ‪46 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.4 out of 10
Exceptional
(49 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(63 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(32 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants, 7-minute walk to Chester City Walls
This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at The Chester Grosvenor. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Valet parking and self parking available for a fee
  • Treat yourself to massages, body scrubs, or manicures and pedicures at Grosvenor Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the overall comfort and spaciousness
  • Within a 10-minute walk of Chester City Walls and Chester Racecourse
The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

Guests are served free continental breakfast daily.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.
  • Cribs (infant beds) are available for GBP 17.5 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1001 reviews
Rating 8 - Good. 169 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay, perfect location, perfect service
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2025

4/10 Poor

Donald

Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with our stay at the Chester Grosvenor. We arrived in the evening and were disappointed to find that the only time allowed for breakfast was before 8 am. When going to use the shower - there was no hot water and the sink only had scalding hot water. When sharing the feedback with the manager, their response was apologetic. For 200+ quid a night, the basics just are not in place for a “luxury” hotel. Would advise you to book elsewhere as we will not be back in the future.
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Room was lovely, staff were great
Stayed 1 night in Oct 2025

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing tired rooms

The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
Stayed 1 night in Oct 2025

10/10 Excellent

Tamara, Rawtenstall

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, always a pleasure to visit
Stayed 1 night in Oct 2025

6/10 Okay

Joshua

Disliked: Property conditions & facilities
The rooms advertised on social media look new and luxurious, This certainly is not the case. Very misleading.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff on check in friendly and welcoming , room spacious and clean, location fantastic, did not have breakfast , car park adjoining £15 for 24 hours
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

jamie

Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury stay at its best

Truly fantastic from minute we arrived and the warmth and professionalism of all the staff
Stayed 1 night in Oct 2025

8/10 Good

Chris

Travelled with partner
Liked: Staff & service
Excellent as ever. Great service, food is amazing. Hotel could do with a bit of a facelift and refresh, looking a little old and shabby. Bathroom/shower was very basic.
Stayed 1 night in Oct 2025

6/10 Okay

christopher

Stayed 2 nights in Oct 2025

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
Stayed 1 night in Oct 2025

10/10 Excellent

Drishtyna

Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge bed & lovely room. Good continental breakfast couldn't eat it all!
Stayed 1 night in Oct 2025

8/10 Good

Louise

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and felt very special. The only thing I would look to improve would be the bathrooms. Whilst I understand the need to keep the regency suite as a 60 year old I found it a little unsafe getting in and out of the bath to have a shower without a bath mat or firm footing beneath me.
Stayed 1 night in Oct 2025

10/10 Excellent

Fozia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with central location, great ambiance and very friendly staff. Highly recommend.
Stayed 2 nights in Sep 2025

4/10 Poor

Nicholas

Stayed 1 night in Sep 2025

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