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The Queen at Chester Hotel - Handwritten Collection

Property class: 4

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Photo gallery for The Queen at Chester Hotel - Handwritten Collection

A bar area with wooden furniture, a round bar counter, and hanging lamps.
A bar area with wooden furniture, a counter, and a large window.
A room with a yellow sofa, a table, and a painting of an apple.
A historic building with multiple stories, large windows, and a classic architectural style.
A modern interior with leather sofas, blue armchairs, and a blue cabinet with glass doors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
City Road, Chester, ENG, CH1 3AH

Room options

View all photos for 2 Double Beds, Non-Smoking, Family Room

A hotel room with two beds, a desk, a chair, a round mirror, and a lamp.

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

A hotel room with a large bed, a desk, a chair, and a small table.

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Small Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small table, and a view of a building through the window.

Classic Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds (Classic. Queens Wing)

A hotel room with two beds, a desk, and a chair.

Family Room, 2 Double Beds (Classic. Queens Wing)

  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, 2 Single Beds

A hotel room with a large bed, a red upholstered chair, a small round table, and a large window with a view of trees.

Classic Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, 2 Single Beds (Queens Wing)

Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room, 2 Single Beds (Queens Wing)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

A hotel room with a large bed, two bedside tables, a framed artwork on the wall, and two lamps.

Junior Suite, 1 Double Bed with Sofa bed (Kings Wing)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, 1 Double Bed (Queens Wing)

  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Queens Wing)

A hotel room with a large bed, a desk with a chair, a small round table, and a lamp.

Superior Room, 1 Double Bed (Queens Wing)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed (Queens Wing)

A living room with a sectional sofa, two armchairs, a coffee table, a fireplace, and a wall with a map design.

Suite, 1 King Bed with Sofa bed (Queens Wing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

The Queen at Chester Hotel - Handwritten Collection

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner. Open daily.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester

The Queen at Chester Hotel - Handwritten Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 111 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean and comfortable room. Location perfect.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff were polite & helpful, breakfast was good & well laid out
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were lovely and breakfast was top notch had such a lovely time
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay great staff and location perfect for exploring. Chester
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, and reception staff were fantastic when I requested to upgrade my room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly very convenient
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Easy access to the train station and a 5-10 minute walk to the town centre. Nice twin room and good breakfast options. Staff all friendly. The only downside is parking next to the hotel is convenient but very expensive.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Hanatu

Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful stay would definitely go there again it was so neat and beautiful
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location by station. very pleasant and friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near station 10 mins walk to center lovely lounge area comfortable bed spacious room nice seating area outside sun was shining enjoyed the stay nice breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The room was clean and spacious. Staff were friendly and helpful. We would stay here again and highly recommend the hotel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, there was a lot of breakfast choices. The room was clean and tidy.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely facilities and court yard with resident Queenie cat so friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Junior Suite 1709 - rooms were clean. Check-in was quick. The breakfast was all you could eat and had everything you could need. The rooms were well air conditioned and much needed on a very warm weekend. We also got to stroke Queenie, the hotel cat. Would definitely stay again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness
Lovely room in Chester , good value for money , short walk into tourist area , lovely decor
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for train station, little out of the central area for evrything but only a 10-15 min walk to Amphitheatre area. Pubs and restaurants close by. Hotel itself lovely in lobby, room was a little small and although nicely decorated, it was a tired in areas.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Chester hotel option. Competitively priced and a great location. Did everything it said on the tin. Adjacent to a car park and opposite the train station but quiet
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and hotel. Breakfast was really good. Bed was very soft and comfy. Only downside was I had placed a breakfast card on my door at 11.30pm to have a breakfast tray delivered in the morning and the card was not taken.
Stayed 1 night in May 2026
Verified review

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities
Room was great Check in was great
Stayed 1 night in Feb 2026

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