The Queen at Chester Hotel, BW Premier Collection

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Air conditioning
Bar
Parking available
Pet-friendly

Explore the area

City Rd, Chester, England, CH1 3AH

Chester Cathedral
‪13 min walk‬
Chester City Walls
‪13 min walk‬
Chester Racecourse
‪3 min drive‬
Chester (CEG-Hawarden)
‪13 min drive‬

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

29 Jun - 30 Jun

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the cleanliness and overall comfort
Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Uncovered parking on site (GBP 15 per night)

Food and drink

Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Cocktail Bar
Kings Quarters

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

7 floors
Banquet hall
Fireplace in lobby
Smoke-free property
Victorian architecture

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Richard, Blackpool

Travelled with partner

17 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel ideal for our train journey and less than 10 minutes walk to city centre. Can’t wait to stay again.

Stayed 2 nights in Mar 2025

10/10 Excellent

Charlotte

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Perfect spot just opposite Chester station and a short walk into the town for shops and restaurants. Our room was very clean and spacious. The staff were friendly.

Stayed 1 night in Mar 2025

10/10 Excellent

Debbie

Travelled with family

13 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne

13 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2025

6/10 Okay

John

11 Mar 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Nicole

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Molly

10 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Susan

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice relaxing stay

Just 1 night on this occasion but we will be returning. We wanted for nothing The room was outstsnding. Breakfast too. Self service but that meant we could have as much or little as we wanted. All in all a lovely relaxing stay

Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Fab place. Staff were friendly and helpful

Stayed 2 nights in Mar 2025

10/10 Excellent

shivonne

Business traveller

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing hotel, very comfortable. Star of the stay at was the restaurant staff. Very friendly and helpful with my dietary requirements. The food was the best I've had in a hotel and I travel a lot for work! Will definitely return

Stayed 1 night in Mar 2025

8/10 Good

Dave

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

6/10 Okay

Alistair

4 Mar 2025

Liked: Staff & service, room comfort

Disliked: Cleanliness

Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Travelled with partner

3 Mar 2025

Lovely large rooms with the addition of a deep bath and separate shower.

Stayed 1 night in Mar 2025

10/10 Excellent

Elliott

2 Mar 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Travelled with partner

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel.very friendly. Would definitely recommend.

Stayed 1 night in Feb 2025

8/10 Good

Dave

Travelled with group

28 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with a couple of caveats

Lovely Hotel in convenient location in Chester. Have scored good overall rather than excellent due to pricy parking at location and an average breakfast.

Stayed 1 night in Feb 2025

8/10 Good

Eira

Travelled with family

23 Feb 2025

Liked: Cleanliness, property conditions & facilities

I have stayed here a couple of times and enjoyed it very much. The only comment I would make is that it seems understaffed at times, a long wait to check in, which was needless really if there was more staff

Stayed 1 night in Feb 2025

10/10 Excellent

Martin

20 Feb 2025

Stayed 1 night in Feb 2025

8/10 Good

Amy

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.

Stayed 1 night in Feb 2025

6/10 Okay

Michelle

Business traveller

14 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I didn’t expect that…

I was very surprised to find prostitution in the hotel and it was in no way subtle. I would have been very uncomfortable if I was there with my husband It was a shame because everything else was lovely and the team at the hotel were excellent

Stayed 2 nights in Jan 2025

8/10 Good

fuad

12 Feb 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

9 Feb 2025

Stayed 1 night in Feb 2025

8/10 Good

gary

8 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Travelled with group

7 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for a night out in Chester

It’s a busy, big and beautiful hotel. Lovely bar area, reception staff was great, room was lovely and quiet. Will definitely stay again.

Stayed 1 night in Jan 2025

2/10 Terrible

Edward

Travelled with family

2 Feb 2025

Disliked: Cleanliness, staff & service

Dreadful, Dirty

Bathroom has black mould around the bath & Shower mat that they insist you use was covered in dried on filth. Sink took a long time to drain. Coffee machine was dirty and the drip tray appeared to have dried on mill stains. I wouldn't mind so much if it was an oversight and was resolved, but when we raised this with reception, they apparently were not interested and did nothing to resolve at all. Another guest overheard my complaint and said that she was having a similar experience in her room. There are much better hotels than this for a similar price in Chester. Won't be staying here again.