The Queen at Chester Hotel, BW Premier Collection

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Air conditioning
Bar
Parking available
Pet-friendly

Explore the area

City Rd, Chester, England, CH1 3AH

Chester Cathedral
‪15 min walk‬
Chester City Walls
‪16 min walk‬
Chester Racecourse
‪3 min drive‬
Chester (CEG-Hawarden)
‪24 min drive‬

Room options

Suite, 1 King Bed, Non Smoking

48 sq m
Sleeps 2
1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Sleeps 2
2 Twin Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Sleeps 3
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

35 sq m
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

22 sq m
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Sleeps 4
2 Double Beds

Similar properties

Pool
Breakfast included
Spa
Free WiFi

for 1 room

includes taxes & fees

15 May - 16 May

About this property

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the overall comfort and cleanliness
Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Uncovered parking on site (GBP 15 per night)

Food and drink

Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Cocktail Bar
Kings Quarters

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Susan

30 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Andy

Business traveller

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

8/10 Good

Christine

Travelled with partner

26 Jan 2025

Beautiful hotel very clean lovely food we had a great stay and will definitely going back in the summer the only thing we didn’t expect was you have to pay for parking I didn’t read anything about it when I was booking the hotel so when you add it to your stay could put people off booking

Stayed 1 night in Jan 2025

6/10 Okay

Jill

26 Jan 2025

not what photos show

we paid to be upgraded to a junior suite which we checked before we booked. There was no complimentary mini bar, no slippers, only got a bag of crisps and a chocolate bar for 1 of the nights. All cleaning did was make the bed and one of the chairs was all ripped with outdated tv’s, nothing like the photos show. this was for our 44th wedding anniversary as a treat. we also pre booked a 3 course meal after checking out the menu only to find if you prebooked only half the options were on it and the cheesecake was frozen, table service was terrible 1 and a half hours to get the meal. This was the first time we had stayed away from home on our anniversary and it was disapointing. went for a smoke and the only wall ashtray was so full you could not put a cigarette out in it

Stayed 2 nights in Jan 2025

8/10 Good

Gwyneth

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

10/10 Excellent

John

25 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Jeanette

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This is a beautiful hotel, very well maintained and the staff were very friendly and helpful. The choice and freshness of the breakfast was lovely. Ideally located near the train station and within easy walking distance to the center of town but far enough away to be lovely and peaceful. Excellent

Stayed 2 nights in Jan 2025

10/10 Excellent

Chloe

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Julianne

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Karen

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Phil

8 Jan 2025

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Dec 2024

10/10 Excellent

Gemma

4 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Chris

3 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

8/10 Good

Dermot

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

8/10 Good

Paul

1 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

We booked a suite with a sofa bed and a basic double room, to accommodate our family, and both rooms were excellent. Very comfortable and clean. Great location, great staff. We would absolutely stay here again!

Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Stayed 2 nights in Dec 2024

4/10 Poor

Saskia

22 Dec 2024

Liked: Staff & service

Stayed 1 night in Dec 2024

10/10 Excellent

John

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Brilliant Staff at reception very professional and knowledgeable

Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Travelled with partner

22 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again

Stayed 2 nights in Dec 2024