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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

A bar area with wooden furniture, a round bar counter, and hanging lamps.
A room with a yellow sofa, a table, and a painting of an apple.
A historic building with multiple stories, large windows, and a classic architectural style.
A modern interior with leather sofas, blue armchairs, and a blue cabinet with glass doors.
A bar area with wooden furniture, a counter, and a large window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for 2 Double Beds, Non-Smoking, Family Room

A hotel room with two beds, a desk, a chair, a round mirror, and a lamp.

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

A hotel room with a large bed, a desk, a chair, and a small table.

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for 1 Double Bed, Non-Smoking, Small Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a round mirror, and a wall with a geometric pattern.

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(70 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a red armchair, a small round table, and a large window with a view of trees.

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(24 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a wooden headboard, a bench, and a red chair.

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

A hotel room with a large bed, a wooden chest of drawers, a round table, and two armchairs.

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a bench, and a large mirror.

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables, and a framed artwork above the bed.

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

A modern hotel room with a large bed, wooden wardrobe, and two bedside tables with lamps.

Standard Room, 1 Double Bed, Non Smoking (Small Room)

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a small table, and a lamp.

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

A hotel room with a large bed, a green sofa, a small table, and a chair.

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Queen at Chester Hotel, BW Premier Collection

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner. Open daily.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room staff were lovely and breakfast was top notch had such a lovely time
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, good location
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, and reception staff were fantastic when I requested to upgrade my room.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Hanatu

Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful stay would definitely go there again it was so neat and beautiful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location by station. very pleasant and friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near station 10 mins walk to center lovely lounge area comfortable bed spacious room nice seating area outside sun was shining enjoyed the stay nice breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The room was clean and spacious. Staff were friendly and helpful. We would stay here again and highly recommend the hotel.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, there was a lot of breakfast choices. The room was clean and tidy.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely facilities and court yard with resident Queenie cat so friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Junior Suite 1709 - rooms were clean. Check-in was quick. The breakfast was all you could eat and had everything you could need. The rooms were well air conditioned and much needed on a very warm weekend. We also got to stroke Queenie, the hotel cat. Would definitely stay again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness
Lovely room in Chester , good value for money , short walk into tourist area , lovely decor
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for train station, little out of the central area for evrything but only a 10-15 min walk to Amphitheatre area. Pubs and restaurants close by. Hotel itself lovely in lobby, room was a little small and although nicely decorated, it was a tired in areas.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Chester hotel option. Competitively priced and a great location. Did everything it said on the tin. Adjacent to a car park and opposite the train station but quiet
Stayed 1 night in Apr 2026
Verified

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, beds very comfortable. Only criticism is the bathroom could do with an upgrade (stayed im a family room). Air conditioning effective and easy to work.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Erika Yuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was great. Towels were a little rough though.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities
Room was great Check in was great
Stayed 1 night in Feb 2026
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Good location. Easy to get to town centre. Was local to a concert venue we were attending. Good food. Good bar
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, quirky hotel. Bargain for the price I paid. Opposite the train station for convenience and a 15 minute walk to the main centre. Can’t wait to stay here again next time I visit Chester
Stayed 1 night in Apr 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Staff very good , our room was ok furniture a bit old & damaged bathroom spotless but really enjoyed our stay 👍
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Stayed for the Bank Holiday weekend over Easter, room was amazing, perfect for the 3 of us (double family room, 2 double beds) was more like a suite. Decent choice at breakfast and managed to keep a four year old fed who one moments wants sausages then the next doesn't like them! Staff we interacted with were friendly.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and clean, the staff are very friendly and nothing is too much for them. The hotel is a bit dated. The towel rail is never switched on, but it didn’t ruin the stay. The food is excellent and not too expensive. I would definitely stay again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jemma

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Nov 2025

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