The Queen at Chester Hotel, BW Premier Collection

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Where to?

Dates

September 2025

October 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Air conditioning
Bar
Parking available
Pet-friendly
24/7 front desk

Explore the area

City Rd, Chester, England, CH1 3AH

Chester Cathedral
‪13 min walk‬
Chester City Walls
‪13 min walk‬
Chester Racecourse
‪3 min drive‬
Chester (CEG-Hawarden)
‪13 min drive‬

Room options

Suite, 1 King Bed, Non Smoking

Exceptional

48 sq m
1 bedroom
Sleeps 2
1 King Bed

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Excellent

Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

Very good

35 sq m
1 bedroom
Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking

Excellent

22 sq m
1 bedroom
Sleeps 2
1 Double Bed

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Exceptional

Sleeps 3
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Excellent

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Wonderful

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Excellent

Sleeps 4
2 Double Beds

Similar properties

Pool
Breakfast included
Spa
Free WiFi

includes taxes & fees

28 Sept - 29 Sept

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the cleanliness and overall comfort
Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Uncovered parking on site (GBP 15 per night)

Food and drink

Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Cocktail Bar
Kings Quarters

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

7 floors
Banquet hall
Fireplace in lobby
Smoke-free property
Victorian architecture

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15.0 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Emma

16 Jun 2025

Stayed 1 night in Jun 2025

4/10 Poor

Daniel

16 Jun 2025

Stayed 1 night in May 2025

10/10 Excellent

Chris

Travelled with partner

14 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 1 night in May 2025

10/10 Excellent

Pam

12 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable and good location by the railway station for our luxury trip to Carlisle on a steam train. Reall y enjoyed Chester and Carlisle Cathedrals and walking the wall in Chester.

Stayed 2 nights in Jun 2025

6/10 Okay

Greg

10 Jun 2025

Liked: Staff & service, room comfort

Disliked: Cleanliness

Stayed 1 night in Jun 2025

8/10 Good

Jason

10 Jun 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Business traveller

9 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Stayed 2 nights in Jun 2025

8/10 Good

Karen

Travelled with partner

6 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

We liked this hotel. The location was good - easy walk into town. We were happy to eat breakfast and dinner in the on site restaurant. Food provided on the hotel was good. The hot buffet breakfast was lovely as was the staff working the days we were there. The parking was easy and the day rate during the week was 13.00 GBP which was reasonable compared to what we paid elsewhere. Our room was spacious and had everything we needed. I would stay at this hotel again.

Stayed 2 nights in May 2025

10/10 Excellent

Michelle

4 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely stay . Plea

Stayed 1 night in Jun 2025

10/10 Excellent

George

Travelled with group

31 May 2025

Stayed 1 night in May 2025

8/10 Good

NEIL, STOCKPORT

Travelled with partner

29 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

The traditional decor was beautiful. However, we waited over an hour for a bar snack and in the end got a full refund and the lift broke down and we were on the second floor. But the staircase was out of this world. The Staff were lovely and friendly and the Hotel was clean and tidy. Very convenient location, right opposite the Train station.

Stayed 1 night in May 2025

6/10 Okay

Gillian

28 May 2025

Liked: Cleanliness, room comfort

As a wheelchair user it was not the best. My small mobility scooter wouldn't fit in the main building lift so had to be dismantled to get to my room. When we came to go out for the evening the lift was broken so I had to stagger down 2 floors to go out. Luckily it was fixed by our return. There was almost no signage to the accessible entrance which is round the back of the newer building and that entrance was broken telling you to go to the front entrance - no one came after using the assistance bell, my husband went in and we were told to go even further round the back of the buildings. I would recommend anyone with mobility issues to ask for a room in the newer tower block. Breakfast was good and the room was OK except the bathroom was tiny

Stayed 1 night in May 2025

10/10 Excellent

Ruth

Travelled with group

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good location with over view through the window. Just step out of the train station. Room was spacious and comfy. I liked the bathroom a lot.

Spare place to put own items in the shower

Large quantity of toilettes and smelt so good

Stayed 1 night in May 2025

10/10 Excellent

Marta

27 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of hotel car park was the only inconvenience. The one next to the hotel was quite expensive but except that very comfortable stay, friendly staff and very close to train station.

Stayed 1 night in May 2025

6/10 Okay

Alan

Travelled with family

27 May 2025

Disliked: Property conditions & facilities

Arrived early and while not expecting the room to be ready, I did expect to be able to check in and collect key later. Person on the desk was quite abrupt and rude about it. Got back to the hotel late - allocated room 1310. Windows were mouldy and there was quite a bit of mould in the shower too. Bed seemed to have a hole in the middle of the mattress. As we weee only there from 10pm it didn’t make sense to move rooms but others should be aware.

Stayed 1 night in May 2025

8/10 Good

Lynn

27 May 2025

Liked: Room comfort

Room wasn’t cleaned, so we went to speak with reception who advised they were so busy, and wasn’t their fault, we needed extra tea and bin emptied as we had done everything else, only fault, customers don’t really want to know how busy they are, they want to be treated as individuals and expect a level of service, to which they have paid for (premium room) we were given two drink vouchers to say sorry. But the bar man didn’t know how to use them so we just paid for our drinks,

Stayed 2 nights in May 2025

10/10 Excellent

Mohamed Yusuf

Travelled with group

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great hotel staff super friendly everyone was very welcoming woukd definitely recommend right infront of the station too.

Stayed 1 night in May 2025

6/10 Okay

Pauline

Travelled with family

27 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not disability friendly

I asked for a room close to lift it was a long walk to lift no disabled assistance and the room was me lift when has a long walk get ther if lifts were working they could not change our room to something mor ground level and when they could said it wasn’t possible to change to room 90 the hotel was through a car park they put us in and because of the distance I had to buy a walking stick that cost £25.00 in Chester because I couldn’t walk down 1 long corridor then another to a lift we were there for a funeral and on the day I was that dizzy on the day sort of breath with the walking so far

Stayed 3 nights in May 2025

10/10 Excellent

Mairi

Travelled with partner

26 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely building with lots of character and cute cat. Comfortable room with nice bathroom.

Stayed 3 nights in May 2025

10/10 Excellent

Chris

Travelled with partner

25 May 2025

Liked: Cleanliness

Fantastic hotel! Great location. Great service…

Stayed 2 nights in May 2025

8/10 Good

Verified traveller

25 May 2025

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Nice hotel, just lots of rubbish left on radiators in hallways. The same Bottles and glasses were left out for the 24hrs we were there, all 3 radiators in the hall to out rooms were covered in them

Stayed 1 night in May 2025

10/10 Excellent

Isabella

24 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

8/10 Good

Verified traveller

23 May 2025

Liked: Cleanliness

Reasonable.

Room was a good size and bed was comfortable. Check in experience was ok, not very welcoming. It’s much cheaper to go for a drink in the centre than at hotel. Convenient location for station and easy walk to centre. Plenty of parking during the week at £15 for 24 hours. We paid £107 for a superior room on a Thursday night.

Stayed 1 night in May 2025