The Queen at Chester Hotel, BW Premier Collection

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Where to?

Dates

November 2025

December 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Air conditioning
Bar
Parking available
Pet-friendly

Explore the area

City Rd, Chester, England, CH1 3AH

Place, Chester Cathedral
‪13 min walk‬
Place, Chester City Walls
‪13 min walk‬
Place, Chester Racecourse
‪3 min drive‬
Airport, Chester (CEG-Hawarden)
‪13 min drive‬

Room options

Standard Room, 1 Double Bed, Non Smoking

Excellent

22 sq m
1 bedroom
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

Very good

35 sq m
1 bedroom
Sleeps 2
2 Twin Beds

Suite, 1 King Bed, Non Smoking

Exceptional

48 sq m
1 bedroom
Sleeps 2
1 King Bed

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

Sleeps 2

Classic Twin Room

Sleeps 2

Executive Double Room

Sleeps 2

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Excellent

Sleeps 2
1 Double Bed

Family Room, 2 Double Beds, Non Smoking

Excellent

Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Excellent

Sleeps 2
1 Double Bed

Deluxe Room, 1 Double Bed, Non Smoking

Wonderful

Sleeps 2
1 Double Bed

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Exceptional

Sleeps 3
1 Double Bed

2 Double Beds, Non-Smoking, Family Room

Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

Sleeps 2

1 Double Bed, Non-Smoking, Small Room

Sleeps 2

Junior King Suite-Non-Smoking

Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

Sleeps 2

Classic Single

Sleeps 1

Classic Single

Sleeps 1

Suite

Sleeps 2

Similar properties

Pool
Breakfast included
Spa
Free WiFi

includes taxes & fees

9 Nov - 10 Nov

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
To-go breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Guests really like the accommodations for the overall comfort and cleanliness
Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
Pets welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Kings Quarters - This restaurant serves breakfast and dinner.

Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Uncovered parking on site (GBP 15 per night)

Food and drink

Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Cocktail Bar
Kings Quarters

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Garden
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

7 floors
Banquet hall
Fireplace in lobby
Smoke-free property
Victorian architecture

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 50.00 per pet, per day
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: approximately GBP 16.95 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: GBP 15.0 per night
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester

Premier Queen

Premier Queen Hotel

Queen Hotel

Chester Hotel Queen

Queen Hotel Chester

Queens Hotel Chester

Hallmark Hotel Queen

Hallmark Queen Chester

Hallmark Hotel The Queen

Hallmark Hotel The Queen Chester

The Queen at Chester BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel

The Queen at Chester Hotel, BW Premier Collection Chester

The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Solomon

1 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

8/10 Good

Margaret

1 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It was close to transport,parking was easy and close to the town

Stayed 1 night in Jul 2025

10/10 Excellent

Paul

1 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Jo

Travelled with family

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late.

Stayed 1 night in Jul 2025

10/10 Excellent

Lara

Travelled with family

31 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

10/10 Excellent

simon

30 Jul 2025

Stayed 1 night in Jul 2025

6/10 Okay

Philip

Travelled with family

29 Jul 2025

Liked: Room comfort

Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

gordon

Travelled with group

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay anytime your in Chester very good for a race weekend loved this hotel

Stayed 2 nights in Jul 2025

8/10 Good

Kieron

27 Jul 2025

Liked: Property conditions & facilities

Disliked: Room comfort

The room we stayed in was very warm and the air con did very little to combat this. The hotel gave us a WhatsApp number to contact if we had any problems, it took them almost five hours to respond.

Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

27 Jul 2025

Stayed 1 night in Jul 2025

8/10 Good

Terry

26 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

8/10 Good

Alastair

Travelled with family

25 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice hotel but a fair wee walk into town

Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Travelled with family, Travelled with group

24 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They had a party in a function room below our bedroom, which no one told us about. The music and general noise was so loud. Took ages to get though to reception. Didn't finish until after 12.15

Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with group

24 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Queen Hotel, is excellent, the staff are very friendly, helpful and polite.

Stayed 2 nights in Jul 2025

8/10 Good

Peter

23 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Handy to rail station

Stayed 2 nights in Jul 2025

4/10 Poor

Peggy, Eastleigh

22 Jul 2025

Disliked: Property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family

22 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Loved staying here, very clean and tidy and great for the kids. Lovely breakfast and evening meal in the restaurant. Nice and quiet and a fantastic location. Only downside was the lift wasn’t working. Managed fine up two flights of stairs but with the kids and their many bags it would have been easier in the lift. And there was a slight gap under the shower screen so the bathroom floor ended up a little wet after a shower.

Stayed 1 night in Jul 2025

8/10 Good

Thomas

20 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Travelled with partner

20 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We have visited this hotel on several occasions and it is lovely to see it after the refurbishment. It has been done to a very high standard and the dining options available are excellent.

Stayed 2 nights in Jul 2025

8/10 Good

Colin

19 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were great at check-in

Stayed 2 nights in Jul 2025

8/10 Good

Gavin

19 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

6/10 Okay

Richard, Blackpool

Travelled with partner

18 Jul 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We upgraded to a junior suite but shouldn’t have bothered. Room was tired and in a separate building to the hotel. Had to keep contacting reception for items that weren’t in the room. No water. No ironing board. Half the snacks missing. Our room wasn’t serviced either. Housekeeping were in the corridor but didn’t come to us. Had to find someone and ask them. This delayed our evening plans. This was the second time we’ve stayed at the hotel. Not sure we’ll bother again. It took an age to check in, nearly half an hour.

Stayed 2 nights in Jun 2025

10/10 Excellent

Elaine

17 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Chester

Great experience, staff very friendly and welcoming. Room comfortable and clean. Breakfast very good. Great location across from train station, 10 minute walk into centre.

Stayed 2 nights in Jul 2025