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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Front of property
Lounge
Reception
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(65 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

Superior King Room - Non-Smoking

  • Sleeps 2

Classic Family Room

  • Sleeps 2

Classic Suite

  • Sleeps 2

2 Single Beds Non-Smoking Standard Room

  • Sleeps 2

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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About this property

The Queen at Chester Hotel, BW Premier Collection

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 41 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Gareth

Stayed 2 nights in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities
Incredibly convenient right next to the station and a lovely old style hotel - updated nicely. Lovely staff. Spacious room. Slept well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mandy

Stayed 1 night in Jan 2026

10/10 Excellent

Ian

Stayed 1 night in Jan 2026

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar well stocked, wine reasonably priced. Staff very professional. We had a club sandwich for lunch which was well worth the money. I had steak in the evening which was very good my wife had lamb which was again very good. Breakfast was a different matter. We expected a buffet breakfast but it was empty, asked to sit and an order will be taken. We both ordered full English with poached eggs, they arrived 2 minutes later, mine minus the egg which was brought on a side plate. The plate was greasy the food was barely warm not great we couldn't eat it all. We had a couple of pastries and some fruit which was see throgh thin. Our Superior room was clean, spacious and minimalistic and the bed was very comfortable. The bathroom again was clean, tidy and stocked. Overall a good visit. The hotel has changed a lot since we were last here. Mostly good. Would we return...yes we will.
Stayed 1 night in Jan 2026

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic double room, with large sitting and TV area. TV was almost cinema sized, although channels and connection is limited. Nice touch with free snacks left in the room. Nice bar area to sit and have a drink Breakfast was luke warm if that. Unfortunatly, the buffet had been taken in and the kitchen didnt re heat the food that was obviously left over. Nice hotel though, would stay again and get breakfast next door for half the price
Stayed 1 night in Jan 2026

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
Worked for us on our way to south Wales lovely clean hotel
Stayed 1 night in Jan 2026

8/10 Good

Ben

Stayed 1 night in Jan 2026

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with all the amenities needed and nice to have a bath. Attractive reception, lounge and bar areas. The internal fire doors were a little difficult to negotiate with heavy luggage and only 1 very small lift which didn't go to the same level or wing as our room. Some of the reception staff could be a little more courteous and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Stayed 1 night in Dec 2025

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2025

8/10 Good

Emma

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, which has been refurbished to a very high standard. The rooms were very clean, soft fluffy dressing gowns were provided along with snacks and water. The staff were very friendly and accommodating. The centre was just a short taxi ride away (or a 10 minute walk) we had our evening meal there which was delicious. The only downfall was breakfast sadly which wasn't very warm and had been standing a while. We would definitely stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Jared

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a superior room, the room we got was nothing like the pictures. It was small, and the bathroom was dirty. The hotel did change the room after deliberations. We ordered food at the hotel bar, we had to wait over 30 minutes for a sandwich and the service for drinks was poor. Hotel appeared to be run by all young staff with poor customer service. Also the sandwich we ordered in the hotel bar was requested without an ingredient due to allergies, and this came with the ingredient on. The room we changed to was slightly better and the staff were apologetic but we won’t be staying again.
Stayed 1 night in Dec 2025

6/10 Okay

Bronwyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
We arrived early and the two ladies working the counters were absolutely wonderful. Both extremely pleasant, eager to show us a map and all their suggestions on places to go. The hotel itself is nice and cozy, very welcoming atmosphere. That however is where the good notes stop. The dining room was completely empty but were told we needed to book a table and had to wait thirty minutes before we could be seated by an unhelpful and disinterested woman working the counter. Dinner was mediocre at best and the service was almost non existent. Breakfast food was easily the worst variety of offerings and flavors. Upon checkout we stood at the counter waiting to turn in our keys while the only gentleman working continued carrying on a phone conversation with someone canceling their reservation. A simple acknowledgement of our presence or potentially putting the phone call on hold momentarily would have been appreciated. Eventually he looked up from the call and said "leave the keys there". The rest of the staff could take a lesson from the two ladies who checked us in as well as the pleasant woman who cleaned our rooms and the food could definitely use an overhaul.
Stayed 1 night in Dec 2025

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly and helpful. The rooms are very clean. The hotel itself is a beautiful hotel. Very nicely done. A little walk into town, but close enough.
Stayed 2 nights in Dec 2025

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, amenities
The shower took 20 minutes to worm up , running cold , the bath took forever to fill up . The room and outside the room door had a rotten drain smell . This was told to the receptionist on check out.
Stayed 1 night in Dec 2025

6/10 Okay

Gill

Liked: Cleanliness, staff & service, amenities
Room was ok. Staff weee lovely
Stayed 1 night in Dec 2025

4/10 Poor

Helen

Disliked: Cleanliness, amenities, property conditions & facilities
Not happy at all , shower was not clean at all ? , Wednesday my room was not cleaned ? Thursday it was clean but shower bin not emptied tv did not work Thursday , the said I could go to another room , no thank you, I was checking out, Friday , (28) th of December as I am disabled also , I will never book again.
Stayed 4 nights in Dec 2025

8/10 Good

Kev

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a small issue with the room booking at the start of our visit but the staff resolved it and more than made up for it, giving us a great stay in Chester.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025

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