Mercure Exeter Southgate Hotel

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Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Explore the area

Southernhay East, Exeter, England, EX1 1QF

Exeter's Historic Quayside
‪1 min walk‬
Exeter Cathedral
‪5 min walk‬
University of Exeter
‪20 min walk‬
Exeter (EXT-Exeter Intl.)
‪11 min drive‬

Room options

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Exceptional

Sleeps 2
2 Twin Beds

Privilege, Room, 1 Double Bed, Accessible

Sleeps 2
1 Double Bed

Classic Room, 1 Double Bed, Accessible

Very good

Sleeps 2
1 Double Bed

Classic Twin Room, 1 Double Bed

Exceptional

Sleeps 2
1 Double Bed

Privilege, Room, 1 Double Bed

Good

Sleeps 2
1 Double Bed

Family Room, 1 Double Bed (Classic)

Good

Sleeps 4
1 Double Bed

Similar properties

Standard Room, 1 King Bed, Balcony, City View | City view

Hot tub
Spa
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

25 Aug - 26 Aug

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with a health club and a sauna

Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.

Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from City Wall. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym and a sauna
Guests have great things to say about the breakfast and the location
Just a 3-minute drive from University of Exeter and 14 minutes from Dartmoor National Park
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square meters) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.

Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.

24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 16 per night)
Onsite parking includes off-street options

Food and drink

English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
A bar/lounge
A restaurant
Couples/private dining
Snack bar/deli

Restaurants on site

Gate House Restaurant

Things to do

Health club
Hot tub
Indoor pool
Piano
Sauna
TV in common areas

Family friendly

Children's games
Free rollaway/extra bed
Highchair
Indoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

151 square feet of conference space
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (112 centimetre wide door)
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (102 centimetre high)

1 building
3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Food and drink

24-hour room service
Champagne service
Coffee/tea maker

Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Portable fan
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.50 per person
Self parking fee: GBP 16.00 per night
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate

Exeter Southgate

Exeter Southgate Hotel

Mercure Exeter

Mercure Exeter Southgate

Mercure Exeter Southgate Hotel

Mercure Hotel Exeter

Mercure Southgate

Mercure Southgate Hotel

Southgate Exeter

Accor Southgate Exeter

Mercure Exeter Southgate Hotel Devon

Mercure Exeter Southgate

Mercure Exeter Southgate Hotel Hotel

Mercure Exeter Southgate Hotel Exeter

Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

6/10 Okay

Fiona

Travelled with group

13 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

10/10 Excellent

Darran

11 May 2025

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with group

5 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bday weekend stay

Lovely stay for birthday weekend, complimentary drinks and some other lovely bits. Comfortable room, including bathroom essentials. Excellent location for town. Overall lovely stay

Stayed 3 nights in May 2025

8/10 Good

Ian

5 May 2025

Liked: Cleanliness, staff & service, amenities

Could do with some work on the doors and windows and smarten the place up, especially outside

Stayed 1 night in Apr 2025

8/10 Good

Sheena

4 May 2025

Liked: Staff & service, room comfort

Fantastic stay

Went for a wedding that was taking place there lovely food and staff.

Stayed 2 nights in May 2025

8/10 Good

Pamela

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

A spacious hotel, comfy beds and nice bathrooms, if a little dated in places. Only a one night stop for a family occasion, really well positioned in the city and easy parking (although chargeable).

Stayed 1 night in Apr 2025

10/10 Excellent

Alex

Travelled with group

27 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Allan

Travelled with family

27 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Sean, Bristol

Travelled with partner

25 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our second stay at this wonderful hotel where we met up with the manager, Peter who we met during our last visit in February. This wonderful gentleman is what customer service is all about

Stayed 3 nights in Apr 2025

10/10 Excellent

Edward

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Jeff

24 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Paul

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in good location to Exeter city centre

Stayed 2 nights in Apr 2025

8/10 Good

Brian

16 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

12 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Friendly staff and lovely breakfast with lots of choice. Wanted to use the pool and jacuzzi and was disappointed to hear there was a £10 charge per person. This seems wrong when he you are staying overnight as a hotel guest. Hotel in great position for shopping, cathedral and the quay.

Stayed 1 night in Apr 2025

10/10 Excellent

Viki

11 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Room clean and comfy

Stayed 1 night in Apr 2025

8/10 Good

Abi

11 Apr 2025

Stayed 1 night in Mar 2025

8/10 Good

Peter

9 Apr 2025

Liked: Cleanliness

Stayed 1 night in Apr 2025

10/10 Excellent

Ronayne

5 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little break

Love the location . Hotel lovely bed comfortable, great bar. Would be nice to have a free swim with the booking, and less of a car park fee…

Stayed 1 night in Apr 2025

6/10 Okay

Lisa

4 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Jay

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location and good staff

Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

30 Mar 2025

Stayed 3 nights in Mar 2025

6/10 Okay

Patrick

30 Mar 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Mar 2025

10/10 Excellent

Trevor

Travelled with partner

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was a little bit wary having seen some recent not so good reviews, but everything was excellent from the front desk team to the room and breakfast. Great hotel, great location, parking a real bonus on a very busy weekend in Exeter..

Stayed 1 night in Mar 2025

8/10 Good

Lisa

Travelled with partner

30 Mar 2025

It is a very comfortable hotel, our room was very clean but could have done with more coffee, sugar ect

Stayed 1 night in Mar 2025

6/10 Okay

Nichola

Travelled with partner

30 Mar 2025

Liked: Cleanliness, staff & service

We’ve stayed here a few times and the location is great. The rooms are nice but we’ve always picked this hotel over others with better rooms due the pool and spa. I was really disappointed to learn guests now have to pay an additional £10 per person to use the facilities once at the hotel. Along with the pool fee and the £15 parking fee, plus breakfast charges it works out quite expensive and you could get a more luxurious room elsewhere. It’s a shame as we have enjoyed our stays at the Mercure but when you get less for more money it’s time to shop around.

Stayed 1 night in Mar 2025