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The City Gate Hotel

4.0 star property

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Photo gallery for The City Gate Hotel

Dining
Premium bedding, pillow-top beds, minibar, in-room safe
Front of property
Outdoor dining
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Iron Bridge, Lower North Street, Exeter, England, EX4 3RB
  • Place, Exeter Cathedral
    ‪3 min walk‬
  • Place, Exeter's Historic Quayside
    ‪5 min walk‬
  • Place, University of Exeter
    ‪9 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

The City Gate Hotel

A restaurant, a bar/lounge, and a meeting room are available at this smoke-free inn. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a TV in a common area are onsite.
The City Gate Hotel offers 20 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The City Gate Hotel. During your stay, you're just a quick walk from Harlequins Shopping Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a meeting room, and a terrace
  • Steps from Guildhall Shopping Centre and Harlequins Shopping Centre
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at The City Gate Hotel.

This 4-star Exeter inn is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10:00 AM and on weekends from 8 AM to 10:00 AM.
The City Gate Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7 AM to 10:00 AM on weekdays and 8 AM to 10:00 AM on weekends; GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 25 per pet, per night, plus a one-time cleaning fee of GBP 20
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 15 for children
  • Pet fee: GBP 25 per pet, per night plus GBP 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: GBP 25.00 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

City Gate Exeter
City Gate Hotel
City Gate Hotel Exeter
Hotel City Gate
The City Gate Hotel Exeter, Devon
City Gate
The City Gate Hotel Exeter Devon
The City Gate Hotel Inn
The City Gate Hotel Exeter
The City Gate Hotel Inn Exeter

The City Gate Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 497 reviews
Rating 8 - Good. 155 out of 497 reviews
Rating 6 - Okay. 44 out of 497 reviews
Rating 4 - Poor. 19 out of 497 reviews
Rating 2 - Terrible. 7 out of 497 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Helle

Stayed 2 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Stayed 1 night in Dec 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, very big bed. Staff were all super friendly and helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room. Pleasant staff.
Stayed 1 night in Dec 2025

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room with everything you could want in it. Very friendly helpful staff. Would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Brendan

Stayed 1 night in Nov 2025

8/10 Good

glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Geraldine

Stayed 2 nights in Nov 2025

4/10 Poor

MAHMUD, Austin

Liked: Cleanliness
Disliked: Amenities
The bed was quite hard, and the room lacked sound isolation — you can hear everything from everywhere. The staircase is very steep and narrow, and there’s no elevator. No staff are available after midnight, and no one offered to help with luggage. On the positive side, the shower was okay, and I really enjoyed the Nespresso capsule coffee in the room.
Stayed 1 night in Nov 2025

6/10 Okay

Teymuraz, London

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok overall for a pretty short stay. Probably not optimal to stay there with children but it’s ok overall. Friendly staff. Fixing little things in the bathroom would be nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Simon

Stayed 1 night in Sep 2025

6/10 Okay

Charlotte

Liked: Staff & service
The room was small even though we paid extra for deluxe. I wouldn’t call the deluxe the standard they portrayed in photos. Shower was really poor. Too hot or Too cold and no pressure. Room had a bad odour location good but no parking .
Stayed 2 nights in Oct 2025

10/10 Excellent

Peter

Stayed 2 nights in Oct 2025

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Like hotel. Friendly, great decor and comfortable.
Stayed 1 night in Oct 2025

8/10 Good

Eugene

Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, service, rooms and food was fantastic.
Stayed 1 night in Aug 2025

8/10 Good

Joyce

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Very conveniently positioned hotel.

The position of the hotel is perfect for a visit to Exeter. It is just a short walk from the main centre. The personnel who work at the hotel were helpful and friendly. The room was clean and we had super thick towels. However, the hotel is in need of attention. The paintwork needs painting and the carpets in the corridors need an upgrade; the taps in our room were twisted as they moved from the base; the sash windows do not work and we needed a small log to keep them open. In addition, the TV was not reliable although the manageress tried to assist with it. We ate breakfast there one morning. There was a range of choices although combining them was pricey. We found a better value breakfast close to the cathedral. Nevertheless, we enjoyed our stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little hotel. The opposite of what you'd get at a soulless chain hotel, full of nooks and crannies, old world charm, quirky but comfortable too. We loved the bedroom too, so comfortable. It's just a stones throw from the centre of Exeter, the cathedral and quayside area as well as the catacombs etc. Excellent food too at City Gate and lots of great restaurants to try out nearby too. Pretty much no downsides. Parking was an issue. Breakfast was gorgeous if a little pricey. Otherwise I couldn't recommend City Gate enough. Allan & Mags
Stayed 2 nights in Sep 2025

6/10 Okay

Gary

The staff were warm and friendly , bar area was nice and atmospheric, the room wasnt brilliant, lots of maintenance needed not really worth nearly £700 have stayed in much better places for that amount if they were to receive a make over then i probably would come back
Stayed 4 nights in Sep 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

NICHOLAS

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

6/10 Okay

Rickie

Liked: Staff & service, room comfort

Great location, but in need of refurb

The hotel is nice and centrally located walking distance down to the key side and into the city centre. The room sit on top of a pub so if you're on the first floor there can be a little bit of noise if they have a party in which they did on the Friday night that we were there. The bed was comfortable in a large room won't AC, however the Internet connection was a bit hit and miss sometimes it worked sometimes it didn't but other times it was painfully slow. For me, the bathroom really let the stay down there was black mould all around the shower cubicle and I can't help but feel that the grouting could've just been replaced pretty cheaply. I really felt that I didn't want to go in that shower but obviously had no choice. We did ask for our room to be cleaned as they asked us when we checked in and despite us being out for most of the day on Saturday they came in when we did so we had to turn them away as we needed to get ready to go out that Saturday evening. I'm sure at one point this hotel would've been absolutely beautiful, but it is in need of some refurbishment, but if you can get past the bathroom and want something reasonably priced in a great location, then go for it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Poyin

Stayed 3 nights in Jul 2025

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