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Burlington Hotel, Best Western Premier Collection

4.0 star property
VIP Access

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View from property
Dock
Premium bedding, in-room safe, individually decorated
Staircase
Premium bedding, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
3-5 Earls Avenue, Folkestone, England, CT20 2HR
  • Place, Leas Promenade
    ‪3 min walk‬
  • Place, Sandgate Beach
    ‪3 min walk‬
  • Place, Leas Cliff Hall
    ‪7 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (View)

Deluxe Suite, 1 King Bed, Non Smoking (View)

Deluxe Suite, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.5 out of 5, Wonderful, 1,001 reviews
The price is €49
includes taxes & fees
22 Mar - 23 Mar
The View Hotel Folkestone, a member of Radisson Individuals

About this property

Burlington Hotel, Best Western Premier Collection

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and 24-hour room service. WiFi in public areas is free. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Burlington Hotel, Best Western Premier Collection offers 58 accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Burlington Hotel, Best Western Premier Collection's great location. During your stay, you're just a quick walk from Lower Leas Coastal Park. Free WiFi in public areas, 2 bars, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy British cuisine while dining at Bay Tree Bar and Grill
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Lower Leas Coastal Park and 3 minutes by foot from Leas Promenade
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the business-friendly Burlington Hotel, Best Western Premier Collection.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10 AM.
Bay Tree Bar and Grill - This cocktail bar specializes in British cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10 AM for a fee: GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Bay Tree Bar and Grill

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Burlington Folkestone
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone
Best Western Plus Burlington Folkestone
Best Western Plus Burlington Hotel
Burlington Hotel Best Western Premier Collection
Burlington Hotel, Best Western Premier Collection Hotel
Burlington Hotel, Best Western Premier Collection Folkestone

Burlington Hotel, Best Western Premier Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1007 reviews
Rating 8 - Good. 292 out of 1007 reviews
Rating 6 - Okay. 79 out of 1007 reviews
Rating 4 - Poor. 29 out of 1007 reviews
Rating 2 - Terrible. 14 out of 1007 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities
We did a room upgrade, well worth it. Great reception for dogs. Great quality breakfast. Dogs can't come in the breakfast room but table is laid in the bar, which is nice with view over the garden. We like this hotel, bit more expensive but well worth it
Stayed 1 night in Dec 2025

10/10 Excellent

Wynter

Stayed 2 nights in Dec 2025

6/10 Okay

Jo

Liked: Cleanliness, staff & service, amenities
Place feels like it needs a refurb as it’s looking a bit tired. The mixer tap in our shower wasn’t working so water was very hot.
Stayed 1 night in Dec 2025

10/10 Excellent

kellie

Liked: Cleanliness, staff & service, amenities
I had a lovely stay here, the rooms seem to have been refurbished since my last stay. My room was beautiful Definitely recommend and a good price too
Stayed 1 night in Dec 2025

10/10 Excellent

Edwards

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean room, well kept. Unfortunately the breakfast was very disappointing, greasy and not quality ingredients. we are vegan/vegetarian and the plant based bacon was very greasy, only small half grilled tomato and almost burned sausage. it would be great to check for fresher ingredients
Stayed 2 nights in Dec 2025

10/10 Excellent

Ali

Stayed 1 night in Dec 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Clean, quiet and newly decorated room.
Stayed 1 night in Nov 2025

10/10 Excellent

Koren

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Nick

Liked: Cleanliness
Arrived late left early
Stayed 1 night in Nov 2025

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Things would have been fine, except we had the hotel book us a taxi in the morning to our train, to goon to Wales. When we were downstairs waiting at the arranged time and the car didn’t show, we asked the man at the front desk to call and check on the taxi. He kept saying no, to be patient and give it time. We explained we didn’t have time as the train wouldn’t wait and new tickets were £500. Both my boyfriend and I asked that he just call, and he just wouldn’t. Eventually when we were about to miss the train we said no, you need to call. He did - no taxi was booked as they promised it was the day before. Eventually we got another taxi, made it with 1 minute to spare. When I asked him why he refused our multiple reasonable requests to do the basic thing we needed (and that the hotel said they had already done), he just said “what do you expect me to do about it?” I expect you to call the company. He said what’s done is done and it’s not his problem. He was rude at check in as well, but we let that go. But this was too far and he just kept telling me off saying it’s not his problem. So honestly, ridiculous service and can seriously impede on your ongoing travel (no uber in area) because some guy who works at the front desk wants to decide what you should do as opposed to rational decision making. Unnecessary and lazy.
Stayed 1 night in Nov 2025

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall thanks
Stayed 2 nights in Nov 2025

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff polite and helpfull.Good location just a little noisy in the morning with doors banging down the corridor.
Stayed 1 night in Nov 2025

8/10 Good

Barry

Stayed 1 night in Nov 2025

4/10 Poor

James

Business traveller
Liked: Staff & service
Dated room, poor shower quality, excellent staff.
Stayed 1 night in Nov 2025

8/10 Good

Adrian

Stayed 1 night in Nov 2025

10/10 Excellent

Jemma

Liked: Cleanliness, staff & service, amenities
The room was amazing, the nicest hotel room we have stayed in. Impressed with the hotel and reception staff were really helpful and friendly.
Stayed 1 night in Nov 2025

8/10 Good

Ken

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly and helpful. Great place to bring your dog with you.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel was great from the clean rooms, looked like they have been spruced up ,to the great food good choice, great bar with good choice of snacks and food,all staff we're excellent and could not do enough for you ,everything i want from a hotel stay , Absolutely recommend staying here ,thankyou all, will stay here again in the future im sure.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff lovely room an hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Mr Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We upgraded on arrival and that was an excellent choice. The four poster room was clean, spacious and well appointed.
Stayed 1 night in Nov 2025

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean plenty to choose from the breakfast bar was nice to have a drink in
Stayed 1 night in Nov 2025

10/10 Excellent

Judith

Stayed 1 night in Oct 2025

2/10 Terrible

Stuart

Stayed 1 night in Oct 2025

10/10 Excellent

Tsz Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Oct 2025

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