The Carlton Hotel

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Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar
24/7 front desk
Breakfast available
Housekeeping
Parking included
Free WiFi

Explore the area

16/19 The Leas, Folkestone, England, CT20 2DU

Leas Cliff Hall
‪3 min walk‬
Folkestone Harbour
‪10 min walk‬
Folkestone Beach
‪14 min walk‬

Room options

Comfort Double Room, Sea View

35 sq m
Sleeps 2
1 Queen Bed

Single Room

22 sq m
Sleeps 1
1 Twin Bed

Family Room (Deluxe)

Sleeps 4
2 Queen Beds

Double Room

22 sq m
Sleeps 2
1 Double Bed

Double Room, Sea View

22 sq m
Sleeps 2
1 Double Bed

Twin Room

25 sq m
Sleeps 2
2 Twin Beds

Twin Room, Sea View

35 sq m
Sleeps 2
2 Twin Beds

Double Room (Extra bed)

37 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Family Room

Sleeps 4
2 Double Beds and 1 Twin Bed

Similar properties

Pool
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

18 Aug - 19 Aug

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.

The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Continental breakfast served daily for a fee
Services include a concierge, tour or ticket assistance, and luggage storage
12 minutes by car from Port Lympne Wild Animal Park and Gardens and 12 minutes from Dover Western Docks Cruise Terminal

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.

Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
A bar/lounge
A restaurant
Snack bar/deli

Things to do

TV in common areas

Family friendly

Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

2 meeting rooms
Business centre

Outdoors

Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)

3 buildings
4 floors
Banquet hall
Built in 1880
Fireplace in lobby
Smoke-free property
Victorian architecture

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Private bathroom
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Heating
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 15

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone

Carlton Hotel Folkestone

The Carlton Hotel Hotel

The Carlton Hotel Folkestone

The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

5.8

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

2/10 Terrible

Glynn

Travelled with partner

5 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .

Stayed 1 night in May 2025

8/10 Good

Matthew

Business traveller

3 May 2025

Liked: Staff & service

Tired but worth the money paid.

Used for placing an employee for the week. Asked them their honest opinion and they were quite impressed for the loney. Yes its a bit tired, a bit worn but for £30 a night it was very acceprable and we will be returning to using the hotel for the member of staff based upon their own request.

Stayed 4 nights in Apr 2025

6/10 Okay

Mick

Travelled with partner

30 Apr 2025

Liked: Staff & service, amenities

Shower didn't work could not get hot water

Stayed 6 nights in Apr 2025

8/10 Good

Fiona

30 Apr 2025

Liked: Cleanliness, staff & service, amenities

This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.

Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveller

28 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

DAVID

Travelled with partner

27 Apr 2025

Liked: Amenities

Disliked: Property conditions & facilities

Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.

Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place is perfect for anyone watching their ££s. £33 c

Stayed 1 night in Apr 2025

10/10 Excellent

Joy

25 Apr 2025

Stayed 1 night in Apr 2025

2/10 Terrible

Ryan

Travelled with family

22 Apr 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Comfort and Cleanliness missed the mark

I recently stayed at this hotel, and it was a deeply disappointing experience. The “deluxe” family room advertised on Hotels.com was far from what the photos depicted. The bed had a pronounced dip in the center, suggesting significant wear and tear. To make matters worse, the shower lacked a latch to hold the showerhead, making it almost unusable. The inconveniences didn’t stop there—they required guests to provide a card at reception just to use a hair dryer. Parking was inadequate, with far too few spaces to accommodate all guests. Upon entering the room, I couldn’t shake the uncomfortable sensation—it even felt as though my skin began to itch. The final straw was discovering someone’s long blonde curly hair on the duvet. If you’re passing through en route to Le Shuttle, my advice would be to spend a little more and choose a hotel where cleanliness and comfort are prioritized. This is not somewhere I’d recommend staying.

Stayed 1 night in Apr 2025

6/10 Okay

Matthew

21 Apr 2025

Folkestone

A nice place for a stop off for the eurotunnel, about 10 to 15 mins away.

Stayed 1 night in Apr 2025

6/10 Okay

James G Mandeville

Business traveller

18 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Peter

Travelled with family

17 Apr 2025

Stayed 1 night in Apr 2025

4/10 Poor

Thelma

17 Apr 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

6/10 Okay

Sarper

16 Apr 2025

Liked: Cleanliness

Location was great Price was good Bedding needs improvement

Stayed 3 nights in Apr 2025

6/10 Okay

Damian

15 Apr 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Deborah

13 Apr 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays

Stayed 1 night in Apr 2025

8/10 Good

LINDA

Travelled with partner

12 Apr 2025

Liked: Staff & service

good location. comfortable room and great staff

Stayed 2 nights in Apr 2025

8/10 Good

steffen

Travelled with family

12 Apr 2025

Liked: Staff & service, property conditions & facilities, room comfort

Just needed for the tunnel early the next morning with parking. Ticked the box.

Stayed 1 night in Apr 2025

2/10 Terrible

Marildo

Travelled with family

11 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition

Stayed 1 night in Apr 2025

2/10 Terrible

Joanna

8 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

8/10 Good

Carlos

7 Apr 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.

Stayed 1 night in Apr 2025

6/10 Okay

Jeanette

Travelled with family

7 Apr 2025

Disliked: Property conditions & facilities

Great location

Stayed 1 night in Apr 2025

8/10 Good

Amanda

1 Apr 2025

Liked: Staff & service, room comfort

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Michael

1 Apr 2025

Stayed 2 nights in Mar 2025

2/10 Terrible

Emily

Travelled with partner

30 Mar 2025

Disliked: Cleanliness, staff & service, amenities

Hotel staff just barge into the rooms without knocking half the time, housekeeping opened the door to me laying half naked in bed with my girlfriend at 8 in the morning on a weekend. Rooms are dirty and provide you with tiny plastic cups. Shower pressure is horrendous. Fire alarms going off at all sorts of hours - and the fire alarm in my room is broken and doesnt even sound like an alarm, just sounds like some sort of dying cat. Owner is too casual about the fire alarms and claims that it’s due to people smoking in their rooms which concerns me because the place could be burning down and he wouldnt even notice!!! Sinks are awful and the kettle is basically useless because you cant fit it in the sink to fill it up. You get provided with one roll of abrasive one ply toilet roll. TV doesnt work. Heaters give out headachy hot air which left me with migraines for a few days, resulting in me having to open the window which just makes it too cold in here. When the windows are closed, they get covered in condensation and are only single glaze. Whole place smells, stairs are wonky and inaccessible to get up with any sort of luggage. Lift only goes from the second floor upwards - and apparently hasnt worked in ages. Claims to be soundproof but I can literally hear everything going on all the way down the hall. Mould in the rooms made me ill. Barely any room to move around in the room. Man downstairs is creepy toward young girls.