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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

A marina with various boats docked, a bridge in the background, and buildings on a hill.
A hallway with patterned wallpaper and a carpeted floor, leading to a room with a blue-lit door.
A hallway with patterned wallpaper, a staircase, and a framed artwork on the wall.
A hotel room with two single beds, a desk with a chair, a television, and a window with curtains.
A multi-story building with balconies, a gated entrance, and parked cars.

Reviews

5.8 out of 10

Popular amenities

  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪1 min walk‬
  • Place, Folkestone Harbour
    ‪12 min walk‬
  • Place, Folkestone Beach
    ‪16 min walk‬

Room options

View all photos for Double Room

A hotel room with a bed, a desk, and a television mounted on the wall.

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with two beds, a TV mounted on the wall, a fireplace, and red curtains.

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View

A neatly made bed with a patterned bedspread, a bedside lamp, and a door with a lock.

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a television, a desk with a lamp, and a wardrobe.

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a desk with a computer, a chair, and a window with curtains.

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Deluxe)

A hotel room with two single beds, a desk with a chair, a television, and a window with curtains.

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Room (Extra bed)

A hotel room with a bed, a desk with a television, a chair, a nightstand with a lamp, and a window with curtains.

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, Sea View

A hotel room with two beds, light green walls, and a painting of a woman on the wall.

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room, Sea View

A hotel room with a large bed, a television, a nightstand, and a window with curtains.

Classic Double Room, Sea View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Carlton Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 14 minutes by car from Port Lympne Wild Animal Park and 15 minutes from Dover Castle
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 152 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 215 out of 1001 reviews
Rating 4 - Poor. 155 out of 1001 reviews
Rating 2 - Terrible. 275 out of 1001 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

ladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very respectfull staff and clean hotel as well
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Michael

Hotel parking is included.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast as good as i expected for the price. Nothing cooked, self serve cereals toast etc. Place very clean, decor decent though some odd choices of colour and wallpaper. I would definitely stay again if the price was right.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good wi fi. Staff very friendly.
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities
Parking was ok, didn't have breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
We always stay at the carlton when visiting folkstone the staff are very friendly and flexible with helping out its always hasstle free.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Carol

Travelled by train,bedding and towels spotless,property needs updating.Didnt have breakfast just coffee but everything looked fresh.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Benita

Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Codrin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, horrible, very dirty, one star only !
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the worst hotel I’ve ever stepped foot in. A Dirty, smelly, confusing layout, unwelcoming hell hole.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes loads of parking, the room was not clean the beding was dirty no hot water for showing trouble at night outside at 3 in the morning and police in the building an the staff not nice there no out side key if you go out for a night you can't get in
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Roger

Disliked: Amenities, property conditions & facilities
Breakfast very poor. No sink plug in en suite room. Minimal supply of tea bags and milk for in room refreshment. Sunken mattress. Feeling of neglect.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Becky

Disliked: Staff & service
Great location
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Richard

Liked: Staff & service, room comfort
Ideal for an overnight stay before getting the ferry from Dover the next day
Stayed 1 night in Jul 2025
Verified review

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities
Lovely sea view
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to stay for a night and it says free parking. This was three weeks ago and I just had a 120 pound parking fine come to me for parking in their carpark. Its a bad place. Dirty, cold and filled with scallywags doing drugs.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Annette

Disliked: Cleanliness, property conditions & facilities
The hotel has good parking and a grear location and it is really cheap. The lounge and bar area are pleasant but the rest of the hotel is tired. We had a kettle that had been burnt through the bottom by a cigarette. Quickly replaced but surely it should have been checked? Paper thin walls so the louder residents were audible. Not sure if it's a halfway house for homeless or whether it's where workers stay but they were all loud and smokers...not the best.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good I was happy staying there
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025
Verified review

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay and it was a very reasonable price we would saty there again
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025
Verified review

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
To say this hotel is advertised as a 1.5 star the hotel was impressive VFM but ... Be aware parking can be very tricky... I drove around for an hour on arrival trying to wait for a spot within a few hundred yards as my car was jammed packed with luggage for next day ferry crossing. I ended up parking on a 2 hour bay in town and walking back to hotel. A bit of a scary prospect. (2 hours only counts from 08:00 -18:00 so just about feasible but security wise I wouldn't recommend. Otherwise I'd have been considering a top rating.
Stayed 1 night in May 2026
Verified review

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025

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