The Carlton Hotel

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar
24/7 front desk
Breakfast available
Housekeeping
Parking included
Free WiFi

Explore the area

16/19 The Leas, Folkestone, England, CT20 2DU

Leas Cliff Hall
‪3 min walk‬
Folkestone Harbour
‪10 min walk‬
Folkestone Beach
‪14 min walk‬

Room options

Comfort Double Room, Sea View

35 sq m
Sleeps 2
1 Queen Bed

Single Room

22 sq m
Sleeps 1
1 Twin Bed

Family Room (Deluxe)

Sleeps 4
2 Queen Beds

Double Room

22 sq m
Sleeps 2
1 Double Bed

Double Room, Sea View

22 sq m
Sleeps 2
1 Double Bed

Twin Room

25 sq m
Sleeps 2
2 Twin Beds

Twin Room, Sea View

35 sq m
Sleeps 2
2 Twin Beds

Double Room (Extra bed)

37 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Family Room

Sleeps 4
2 Double Beds and 1 Twin Bed

Similar properties

Pool
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

3 Jul - 4 Jul

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.

The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Continental breakfast served daily for a fee
Services include a concierge, tour or ticket assistance, and luggage storage
12 minutes by car from Port Lympne Wild Animal Park and Gardens and 12 minutes from Dover Western Docks Cruise Terminal

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.

Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
A bar/lounge
A restaurant
Snack bar/deli

Things to do

TV in common areas

Family friendly

Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

2 meeting rooms
Business centre

Outdoors

Picnic area
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)

3 buildings
4 floors
Banquet hall
Built in 1880
Fireplace in lobby
Smoke-free property
Victorian architecture

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Private bathroom
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Heating
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 15

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone

Carlton Hotel Folkestone

The Carlton Hotel Hotel

The Carlton Hotel Folkestone

The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

5.8

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

6/10 Okay

Amanda

21 Mar 2025

Liked: Room comfort

Disliked: Property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

MIIS J

Travelled with family

18 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

4/10 Poor

ivo

Travelled with partner

18 Mar 2025

Disliked: Property conditions & facilities

Room next door had volume stuck on TV at max. Took age to sort out. No hot water for the shower and no plug for the sink.

Stayed 1 night in Mar 2025

2/10 Terrible

Michael

4 Mar 2025

Wouldn’t say here again

Stayed 1 night in Mar 2025

8/10 Good

Sandra

4 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were excellent and friendly

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

3 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very conveniently located but very budget type accomodation. Greeted on arrival with the strong smell of weed as smokers directly outside front door. Room was extremely basic and curtains, carpets and furnishings all very worn/ tired

Stayed 1 night in Mar 2025

2/10 Terrible

natasha

28 Feb 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

I checked in Friday afternoon after travelling hours pictures looked really nice ov the hotel online the price was really cheap for 5nights. When I got into my room it was not what I was shown the room was dirty the bed was not a bed you could stay in the intire room was not clean it was that bad i booked another hotel and left, before I left they asked me if I wanted to see another room I said no because the standards of that room was desticable I was very disappointed. The money I spent on the room they should fix it up as I’ve had no emails to even say I could have some of my money back I was in the room no more than 15 minutes! How they can even charge to stay in that room is beyond me

Stayed 4 nights in Feb 2025

8/10 Good

Angela

24 Feb 2025

Stayed 1 night in Feb 2025

2/10 Terrible

Alecia

Travelled with family

24 Feb 2025

Disliked: Amenities

Do not stay here, dirty smelly bathroom, chipped furniture- old wooden dark, nothing like the pictures on website, tatty, awful. Felt unsafe & dark / dingy. My 15 year old was literally in tears with how awful it is. Thankfully only a stop off from ferry trip but not a place I would ever set foot in again

Stayed 1 night in Feb 2025

6/10 Okay

Rachel

23 Feb 2025

Disliked: Cleanliness, property conditions & facilities

Basic, room stunk of cigerattes.

Stayed 1 night in Feb 2025

2/10 Terrible

sherrie

Travelled with partner

23 Feb 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was nothing to like when we turned up. the room smelt badly like it had not been cleaned .the carpet was worn old and smelt .we looked out onto a muddy if u call it a car park. The bed was shabby and the head board wasn't even attached to anything.its one of those places where u just felt dirty wen uwalked out.there was people drinking cans on the bench as u walked up the steps it is just advertised I'll say wrongly I wouldn't advise anyone to stay there unless ur homeless and even then that's at a push.

Stayed 1 night in Feb 2025

2/10 Terrible

Anine

23 Feb 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

If I could give it a minus star I would have. Even though arranged for a room with easy access I was put on the second floor. Stairs are dangerous. Was then put in a ground floor facing a terrible dodgy carpark and could bot open the window because anyone could look in or even get in through window. Was then moved to another room which was much better but even though it states seaview there was very little to view through the dirty windows. The drains smelled really bed and the shower took 5 minutes to warm up, I wont even start with the water pressure. Their website shows that there is a lift but apparently it has not been working for a very long time now. The only nice thing about it was the location and staff were friendly. Will definitely not recommend this place. This is not a 3 star as indicated. The carpet was not even vacuumed and I did not take my shoes off at all. It is advertised as soundproof but it is absolutely not.

Stayed 3 nights in Feb 2025

2/10 Terrible

Nicholas

Business traveller

22 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family

19 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking is in a very muddy area, carpets were covered in dust and walls were oaper thin!

Stayed 1 night in Feb 2025

6/10 Okay

Marlene

Travelled with partner

18 Feb 2025

Liked: Staff & service

Advertised on the website was : Full breakfast, but being english that meant to us bacon, eggs etc but it was full continental. The room was fine, clean etc, but a bedside light would have been an asset. Other that that ,staff very friendly & helpful.

Stayed 2 nights in Feb 2025

2/10 Terrible

Louise

Travelled with partner

18 Feb 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

I wasnt expecting the Ritz as this is a budget hotel. However, i expected to get what i booked. We booked a comfort room with sea view. We had a small double bed that was low and very uncomfortable, you could feel every spring, we couldnt see the sea due to the amount of condensation on the window. When making the reservation it said we would have a queen bed and a newly renovated room. The carpet looked like it was from the 80s and had never been cleaned it was filthy, we didnt dare take off our socks. When opening the draws they were full of broken wood. Thats without the state of the bathroom. The floor looked like sandpaper rather than lino, the bath and sink had nasty limescale marks all over. We had to ask for a plug. The shower hose was coiled up in the corner of the bath and looked filthy. The advert also said the rooms were soundproof, we could hear everyone around us, plus they had music playing downstairs till late which you could hear clearly in the room. As well as people shouting in the corridor at 1am!! The room smelt musty which was off putting. We were booked for 2 nights we only stayed the one as we couldnt stay any longer. If we hadnt of arrived so late in the day, i dont think we would have stayed at all. We left first thing in the morning.

Stayed 2 nights in Feb 2025

10/10 Excellent

Naveen

18 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

2/10 Terrible

Deborah

18 Feb 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Awful dirty place that let under 18s in to play the fruut machines, dirty bath with bugs on the floor, looks grand on outside but inside the rooms not so

Stayed 2 nights in Feb 2025

8/10 Good

Rachel

Travelled with group

17 Feb 2025

Liked: Staff & service, room comfort

Stayed 1 night in Feb 2025

6/10 Okay

Gavin

9 Feb 2025

Disliked: Property conditions & facilities

Stayed 1 night in Feb 2025

2/10 Terrible

Janice

Travelled with family, Business traveller

28 Jan 2025

There was no hot water reported it in the morning couldn’t wait and couldn’t wash as had early appointment that’s why stayed in the area there was a blood stain pillow on the bed the lamp gave me numerous electric shocks so turned of in end wasn’t clean at all room number 113 not good experience at all there

Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family

22 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good. Clean it

Stayed 1 night in Dec 2024

10/10 Excellent

Diana

6 Jan 2025

Liked: Cleanliness, staff & service

Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

6 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what you expect

Avoid at all costs room was filthy black mould around bathroom no catch or lock on bathroom lift dont work windows held together by bits of metal and room is nothing like what they show on the website room was very small with only 1 cup 1 seat 1 bedside cabinet and its ment to be a double room ? We left after 2 hrs of booking in after seeing old men and young girls turning up a couple of times so could only guess whats going on here

Stayed 2 nights in Jan 2025