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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Marina
Family Room (Deluxe) | Bathroom
Interior
Family Room (Deluxe)
Front of property

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪1 min walk‬
  • Place, Folkestone Harbour
    ‪12 min walk‬
  • Place, Folkestone Beach
    ‪16 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

Single Room

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Classic Double Room, Sea View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Carlton Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

During your stay at The Carlton Hotel, you're just a quick walk from Lower Leas Coastal Park. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 12 minutes by car from Port Lympne Wild Animal Park and Gardens and 12 minutes from Dover Western Docks Cruise Terminal
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 154 out of 1025 reviews
Rating 8 - Good. 205 out of 1025 reviews
Rating 6 - Okay. 226 out of 1025 reviews
Rating 4 - Poor. 168 out of 1025 reviews
Rating 2 - Terrible. 272 out of 1025 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good wi fi. Staff very friendly.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
We always stay at the carlton when visiting folkstone the staff are very friendly and flexible with helping out its always hasstle free.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Benita

Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff
Stayed 1 night in Dec 2025
Verified

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Becky

Disliked: Staff & service
Great location
Stayed 3 nights in Aug 2025
Verified

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities
Lovely sea view
Stayed 1 night in Nov 2025
Verified

8/10 Good

Richard

Liked: Staff & service, room comfort
Ideal for an overnight stay before getting the ferry from Dover the next day
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Second time this month
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good I was happy staying there
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is wonderful right on the seafront, with a car park. The property itself could do with modernising throughout. The bar area vibe doesn’t match the style of the building. My room wasn’t particularly clean the headboard had dust and the tv was covered in dust and the remote was sticky and dirty. The shower didn’t have hot water. We didn’t have a comfortable sleep as the bed was hard and lumpy. If the rooms had a refresh it would be a great place to stay.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service
Great location near the sea. The hotel is old and characteristic but clean. The staff were friendly and helpful especially the receptionist as she helped with the parking and provided useful info.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Fitim

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting place. Avoid at all costs
Stayed 1 night in Dec 2025
Verified

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay and it was a very reasonable price we would saty there again
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay and host thank you.
Stayed 1 night in Apr 2025
Verified

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

francisco j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks guys love my stay with you
Stayed 1 night in Jun 2025
Verified

8/10 Good

LINDA

Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Lou

Liked: Cleanliness, staff & service, room comfort
Nice budget hotel. Great location. Coffee and breakfast could be a lot better.
Stayed 3 nights in Jun 2025
Verified

4/10 Poor

Paul

Disliked: Staff & service
i booked 4 single rooms for 4 guests which also included a late check out , even though i wasn't staying. i was woken up by the hotel giving me a early wake up call at 3am !! in reference to the hotel windows were draughty and only single glazing my guests who needed the late check out was woken up by cleaners trying to get in the room overall experience hotel clean but probably wouldnt recommend
Stayed 1 night in Feb 2026
Verified

8/10 Good

John

Liked: Cleanliness, staff & service

Handy for the Channel Tunnel.

A basic hotel. Good value. An easy walk to shops and a few restaurants.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Charlie

Liked: Staff & service, amenities
Staff very friendly. lounge, reception and bar very clean and refurbished. Unfortunately the room let it down with lots of damage to the walls and the bathroom including past damp leaks and previous guests hair everywhere. Free WiFi in room with smart tv and sea view within very close walking distance to the town was a bonus though, was fine for what we needed the room for.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe quiet convenient walkable ; the receptionist remembered me from several years ago ; beautiful window in stairwell
Stayed 1 night in Aug 2025

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