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Lock & Key Hotel

4.0 star property

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Photo gallery for Lock & Key Hotel

Spacious Double/Twin
Spacious Double/Twin
Lobby
Front of property
Cozy Double

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
15-17 Duke Street, Liverpool, England, L1 5AP
  • Liverpool ONE
    ‪1 min walk‬
  • Royal Albert Dock
    ‪9 min walk‬
  • The Beatles Story Museum
    ‪11 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪16 min drive‬

Room options

View all photos for Spacious Double/Twin

Spacious Double/Twin

Spacious Double/Twin

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double

Cozy Double

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin

Standard Double/Twin

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Lobby lounge

The Resident Liverpool

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
4.9 out of 5, Exceptional, (1407)
The price is €112
for 1 room
includes taxes & fees
16 May - 17 May
The Resident Liverpool

About this property

Lock & Key Hotel

Hotel with a coffee shop, steps from Liverpool ONE
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services and a front-desk safe are onsite.
Lock & Key Hotel offers 14 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers.

This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Lock & Key Hotel. During your stay, you're just a quick walk from Royal Albert Dock. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast offered for a fee
  • Services include a concierge and luggage storage
  • Steps from Liverpool ONE and 9 minutes by foot from Royal Albert Dock
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Lock & Key Hotel also features concierge services, room service (during limited hours), and a front-desk safe.

This 4-star Liverpool hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Onsite venue - restaurant.
Late night fare is available from room service (during limited hours).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 213 metres; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Lock & Key Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 288 reviews
Rating 8 - Good. 63 out of 288 reviews
Rating 6 - Okay. 24 out of 288 reviews
Rating 4 - Poor. 7 out of 288 reviews
Rating 2 - Terrible. 4 out of 288 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..
Stayed 1 night in Jan 2025

8/10 Good

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for one night

This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.
Stayed 3 nights in Jan 2025

6/10 Okay

Danny

Liked: Staff & service, room comfort

Good value

Pros- the staff were very friendly and overall for the price paid the room it was good value. Great location. Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Stayed 2 nights in Jan 2025

10/10 Excellent

Nia

Stayed 1 night in Jan 2025

10/10 Excellent

Haneef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer care

The receptionist Indira made our stay so enjoyable by making sure we got everything we needed. Excellent customer care!
Stayed 1 night in Dec 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, will be back

Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others. Bathroom is well equipped and large with underfloor heating. The full Lock & Key full breakfast is delicious and worh every penny. The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Stayed 2 nights in Dec 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Over promises and definitely under delivers

Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Perfect location for city centre, less than 5 minute was to John Lewis. Always a warm welcome and perfect breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Pros: Friendly staff, comfy rooms, amazing location very central. Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room No lift and shower is open so wets the entire bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
Stayed 1 night in Oct 2024

4/10 Poor

CURTIS

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Reviews dont match the hotel, its poor.

Booked 2 rooms for 1 night. My mother is disabled and the hotel were not able to offer a ground floor room. They also have no lift and no accessibility measures in place at all. My room was on the top floor and smells really badly of dame, so much so that its saturated all of my cloths for days, even after they had been washed. As the hotel weren't able to offer an alternative room for a disabled woman, unlkly that they would have a replacement for a damp room so i didn't ask, we had also arrived late in the day and were there only 1 night for a funeral. I don't know who has written all of the reviews for this hotel but my experience was not good at all. Even without the damp and accessibility issues, the rooms were nicely decorated but average at best. Had a kettle but nowhere to plug it in and a leaky shower. Id give this place a miss.
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Stayed 1 night in Oct 2024

6/10 Okay

Mick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Fine

The location is good and the staff are friendly. The decor is nice but tired. The shower ran cold and tv didn’t work. The windows looked out onto brick walls. It’s fine for one nights stay.
Stayed 1 night in Sep 2024

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back….yet again!

Fab returning visit. Will be back. Location is incredible with good staff vibe. Lovely room too
Stayed 1 night in Sep 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jack

Stayed 1 night in Aug 2024

6/10 Okay

JAGGER

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Room comfort
Stayed 1 night in Jul 2024