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Cadillac Hotel & Beach Club, Autograph Collection

4.0 star property

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Photo gallery for Cadillac Hotel & Beach Club, Autograph Collection

Premium bedding, pillow-top beds, in-room safe, desk
Property video
55-inch flat-screen TV with satellite channels, TV, pay films
2 outdoor pools, open 6:00 AM to 8:00 PM, pool cabanas (surcharge)
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3925 Collins Ave, Miami Beach, FL, 33140
  • Place, Miami Beach Beaches
    ‪1 min walk‬
  • Place, 41st Street
    ‪6 min walk‬
  • Place, Fontainebleau
    ‪9 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(35 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(27 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

7.4 out of 10
Good
(11 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Oceanfront

9.0 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Oceanfront

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View

7.8 out of 10
Good
(15 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Oceanfront (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Balcony)

Suite, 1 Bedroom (Balcony)

Suite, 1 Bedroom (Balcony)

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Oceanfront

55-inch flat-screen TV with satellite channels, TV, pay films

Premium Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Oceanfront

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Oceanfront

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View (Mobility/Hearing Access, Roll-In Shwr)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Cadillac Hotel & Beach Club, Autograph Collection

Oceanfront with 2 outdoor pools, near Indian Beach Park
Spend the day on Cadillac Hotel & Beach Club, Autograph Collection's beach or relax by one of the hotel's 2 outdoor swimming pools. Housekeeping is available on request.
Cadillac Hotel & Beach Club, Autograph Collection offers 357 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Cadillac Hotel & Beach Club, Autograph Collection. During your stay, you're just a quick walk from Miami Beach Beaches. Free WiFi in public areas, 2 outdoor pools, and a restaurant are available.
  • Free WiFi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the beach and the helpful staff
  • 9 minutes by foot from Fontainebleau and a 2-minute drive from Indian Beach Park
  • Dogs welcome for a fee (restrictions apply)
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Cool off in one of the 2 outdoor swimming pools at Cadillac Hotel & Beach Club, Autograph Collection, and enjoy amenities like a 24-hour fitness center and a hot tub.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a garden and a terrace. Parking is available for a fee.

This 4-star Miami Beach hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11 AM.
Donna Mare Chophouse - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
Bungalow By The Sea - Overlooking the ocean and pool, this family restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11 AM for a fee: USD 25 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bungalow By The Sea
  • Donna Mare Chophouse
  • The Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (114 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (91 centimetre wide)

More

  • 14 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1940
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay, plus a one-time cleaning fee of USD 300 and a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 48.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 25.00 to 39.00 per person
  • Valet parking fee: USD 49.00 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per stay plus USD 300 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Miami Beach
Courtyard Marriott Oceanfront Hotel Miami Beach
Courtyard Miami Beach Oceanfront
Courtyard Oceanfront Marriott Miami Beach
Courtyard Oceanfront Miami Beach
Marriott Miami Beach Courtyard
Marriott Oceanfront Miami Beach
Miami Beach Courtyard
Miami Beach Courtyard Oceanfront
Miami Beach Marriott Courtyard
Courtyard Cadillac Miami Beach Oceanfront Hotel
Courtyard Cadillac Oceanfront Hotel
Courtyard Cadillac Oceanfront
Cadillac Hotel Beach Club Autograph Collection Miami Beach
Cadillac Hotel Beach Club Autograph Collection
Cadillac Beach Club Autograph Collection Miami Beach
Cadillac Beach Club Autograph Collection
Cadillac Hotel & Beach Club, Autograph Collection Hotel
Cadillac Hotel & Beach Club, Autograph Collection Miami Beach

Cadillac Hotel & Beach Club, Autograph Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 1006 reviews
Rating 8 - Good. 210 out of 1006 reviews
Rating 6 - Okay. 119 out of 1006 reviews
Rating 4 - Poor. 85 out of 1006 reviews
Rating 2 - Terrible. 65 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front room was very nice. It was quiet and clean. The balcony was separate from other balconies so there was no privacy issues. Staff was very frendly and helpful. Hotel is 20 minutes from the airport. Good hotel.
Stayed 3 nights in Sep 2025

4/10 Poor

Dewone

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff is beyond friendly and very helpful. Delicious food and drinks. Felt very well taken care of.
View from room
Stayed 3 nights in Sep 2025

8/10 Good

caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and super well decorated, but bathroom had a really old/bad maintained bathtub. Service was great, staff as well, but beach service finished too early (only 1 hour after check out) and started too late next morning.
Stayed 1 night in Sep 2025

8/10 Good

Nyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Stayed 1 night in Sep 2025

6/10 Okay

sucel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I got sick 'cause the breakfast,
Stayed 1 night in Sep 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have stayed closer to Ft. Lauderdale, Sawgrass Mill Mall or Lincoln Blvd for more food and shopping options. Not much for family near Cadillac Hotel.
Stayed 4 nights in Sep 2025

2/10 Terrible

Yinet

Stayed 2 nights in Sep 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with the staff’s attentiveness and friendliness. The grounds are well kept. Enjoyed the food at the tiki bar. Love the adult only pool and pool with water spouts for guests of all ages. The beach was within walkable distance. We dined for breakfast and enjoyed the menu choices and variety. Our bed and pillows were incredibly comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Sheena

Stayed 3 nights in Sep 2025

8/10 Good

Randy

Stayed 3 nights in Aug 2025

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Sep 2025

8/10 Good

David

Stayed 3 nights in Aug 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place was very nice, recently stayed there, and the rooms were neat, the rooms were a bit smaller than expected, but it was nice. The location was great, and access to the 2 pools, beach club and beach was fantastic, that alone was a big selling point for me. The place was a bit dated compared to other hotels, but I didn't mind that so much, the staff was very attentive made up for it. I would recommend the place to someone seeking a more quiet experience.
Stayed 3 nights in Sep 2025

6/10 Okay

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This may bother some people but not others but there is a very loud buzzing sound (like a loud air conditioner) going non stop. You can hear it everywhere outside on the property and even on the beach.. pretty much down a few hotels each way. Wasn’t exactly peaceful in my opinion but again, might not bother some people. The hotel is nice and the staff are friendly but nothing I was overly wowed with. We stayed a week and had a few issues (all which were resolved quickly and pleasantly) but it totalled a lot by the end of the trip. Our AC went out, our safe wouldn’t open, the iron stopped working, the buzzing, the ice machine was broken on our floor, the wifi kept cutting out and the tv’s casting function didn’t work. Overall, it was okay but not worth the price.
Stayed 7 nights in Sep 2025

10/10 Excellent

Gizelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cadillac hotel was just fantastic! Wonderful service, easy check in and out service. Very beautiful hotel, they have a wonderful, relaxing pool area to enjoy with your family, then off to the side near the cabana is 21+ pool area where they also provide massage services. They also had a fine dining restaurant in side of the hotel as well where they have the best food, breakfast, lunch & dinner. My experience at the Cadillac hotel was wonderful. 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Esthevenson

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable! Loved the pools and the beach area. All staff was very courteous. Definitely would return!
Stayed 5 nights in Sep 2025

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Edc
Stayed 2 nights in Sep 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The hotel needs a deep clean but overall it was excellent. Jeffrey at the beach was very helpful and made sure our beach experience was great. The outdoor pool areas were family friendly. The food was amazing too.
Stayed 2 nights in Sep 2025

8/10 Good

Kelsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Germaine

Travelled with family
Liked: Cleanliness, staff & service
Tons of hidden fees, overpriced food (cookies are $8 EACH), pool and beach access closes early.
Stayed 3 nights in Sep 2025

6/10 Okay

Jasmine

Disliked: Cleanliness, staff & service
I recently stayed at this hotel and, unfortunately, my experience was far from what I expected. Upon arrival, I was told that my room wouldn’t be ready until 5:00 pm, even though check-in was at 4:00 pm. While I appreciated the refund of resort fees for the inconvenience, that was just the beginning of my frustrations. I had paid extra for a premium, upgraded oceanfront balcony room, but when I arrived, I was placed on the lowest floor with a view blocked by bushes and palm trees. The view barely allowed me to see the ocean. When I requested a room change, I was told that nothing else was available for the night, but they promised I would be moved the next day. I never received a call to confirm the room change, and when I followed up at 4:00 pm, I was told to leave my number for a call back. That call never came, so I had to follow up myself, only to be told that no room change was possible. At this point, I contacted Expedia to request a refund for the upgraded charge, as I didn’t receive what I paid for. After they contacted the hotel, I was invited to view two available rooms. However, I was just told 30 minutes prior that there were no available rooms. When I saw the alternative room options, I was honestly disgusted by the state of the rooms—especially given that I was checking out the next morning at 6:30 pm, I chose to just keep quiet and get through the night. Additionally, the beach towels were stained and had holes in them, and overall, the hotel needs a lot of imp
Stayed 2 nights in Sep 2025

10/10 Excellent

Dariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience! We will be definitely coming back.
Stayed 3 nights in Sep 2025

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