We reserved three mini-suite bedrooms from Sunday to Wednesday. Because the hotel is very close to the cruise port, arriving on a Sunday meant the lobby was extremely crowded with guests checking in and out.
When we arrived, we asked if the hotel could hold our luggage while we waited for check-in. Unfortunately, we were told there was no safe or secure space available. We were informed that we could leave our luggage around the check-in area, but the hotel would not be responsible for it. Since many other bags were already there, we decided to leave ours as well and added our names to a long list for early check-in.
Around 2:30 PM, we received a call saying one room was available, while the other two would be ready at 3:00 PM. Because we were traveling with elderly parents (ages 75 and 73) and children, we accepted the available room. When 3:00 PM arrived, we checked again for the remaining rooms and were told they were running late and might be ready by 4:00 PM. We were told we would be compensated with a late checkout.
We finally received the other two rooms at 4:00 PM and were told we could check out at 12:30 on Tuesday. While the delayed check-in was frustrating, the rooms themselves were spacious. We had reserved mini suites, which included a kitchenette with a refrigerator, electric cooktop, and dishes, which was very convenient.
However, there were several cleanliness and maintenance concerns. One bathroom had a broken toilet seat, and my husband and I experienced