Eastwell Manor, Champneys Hotel & Spa

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Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
Spa
Pool
Gym
Room service
Breakfast available

Explore the area

Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR

Willesborough Windmill
‪6 min drive‬
Ashford Designer Outlet
‪7 min drive‬
Port Lympne Wild Animal Park and Gardens
‪15 min drive‬
London (SEN-Southend)

Room options

Classic Room (Manor)

Sleeps 2
2 Double Beds

Standard Room, 1 Double Bed

Good

Sleeps 2
1 Double Bed

Room, 1 Double Bed (Luxe)

Wonderful

Sleeps 2
1 Double Bed

Deluxe Suite

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

Good

Sleeps 2
1 Double Bed

Similar properties

Pool
Hot tub
Spa
Pet-friendly

for 1 room

includes taxes & fees

8 Aug - 9 Aug

About this property

Eastwell Manor, Champneys Hotel & Spa

Hotel in Ashford with 2 restaurants and a full-service spa

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Eastwell Manor, Champneys Hotel & Spa. During your stay, you'll be close to Ashford Golf Club. Features include free WiFi in public areas and free self parking, plus 2 restaurants.

Free WiFi
Free self parking
Enjoy a bite to eat at one of the 2 restaurants
Continental breakfast served daily for a fee
Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
Indulge with manicures and pedicures, body wraps, or body treatments at Champneys
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Just a 2-minute drive from Kent Downs and a few minutes from Ashford Golf Club
Pets welcome for a fee

Eastwell Manor, Champneys Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness center, and a sauna are also featured at Eastwell Manor, Champneys Hotel & Spa. Free self parking is available.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 18 for adults and GBP 15 for children
2 restaurants
A bar/lounge

Restaurants on site

The Manor
The Pavilion

Things to do

Fitness classes
Full-service spa
Golf
Gym
Hot tub
Indoor pool
Sauna
Seasonal outdoor pool
Steam room

Family friendly

Indoor pool
Seasonal outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Wedding services

Business services

Conference centre (5,586 square foot of space)
Meeting rooms

Outdoors

Garden
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa treatment rooms
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking

2 floors
3 buildings
Banquet hall

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch TV with cable/satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Room service

Heating
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 10 per accommodation, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately GBP 18.00 for adults and GBP 15.00 for children
Pet fee: GBP 10 per accommodation, per night
Service animals are exempt from fees
Pool fee: GBP 60 per day
Spa fee: GBP 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The seasonal pool will open in May and close in September.
Pool access available from 7:00 AM to 10:00 AM.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eastwell Manor Champneys Hotel Ashford

Eastwell Manor Ashford

Eastwell Manor Hotel

Eastwell Manor Hotel Ashford

Eastwell Manor Ashford, Kent

Eastwell Manor Champneys Hotel

Eastwell Manor Champneys

Eastwell Manor, Champneys &

Eastwell Manor, Champneys Hotel & Spa Hotel

Eastwell Manor, Champneys Hotel & Spa Ashford

Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

6/10 Okay

Scott

17 Apr 2025

Disliked: Property conditions & facilities

Stayed 2 nights in Apr 2025

6/10 Okay

Zoe

15 Apr 2025

Stayed 1 night in Apr 2025

2/10 Terrible

Karolina

10 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID- caused bad foot poisoning

My stay at this hotel back in March 2025 was very disappointing, followed a series of issues that ruined the overall experience. The spa facilities were notably dirty, with unsanitary conditions and several key amenities, such as the sauna and jets, being non-operational. The dining experience was equally disheartening. The restaurant's food quality was shockingly poor, failing to justify its expensive prices. Wl me e were initially informed by multiple staff members, including the front desk and a waitress, about a £35 dinner voucher per person. This promise influenced our menu selections, only to be rescinded upon payment, leading to considerable frustration and a breach of trust. The situation escalated further when both my partner and I suffered severe food poisoning shortly after dinner. This not only ruined our evening but also cast a pall over the entire weekend. During checkout, I overheard other guests voicing similar complaints about the misleading voucher situation, highlighting a systemic problem of unprofessionalism. The hotel staff's dismissive and rude handling of these issues. They took my contact details saying they will investigate but failed to follow up on my complaint, further compounded my dissatisfaction. I strongly advise potential guests to listen to the negative reviews and avoid this establishment unless they are prepared for disappointment and financial loss.

Stayed 1 night in Mar 2025

8/10 Good

Owen

29 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very beautiful property!

Stayed 2 nights in Mar 2025

8/10 Good

Bobbie

28 Mar 2025

Liked: Staff & service, room comfort

Night stay

Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.

Stayed 1 night in Mar 2025

8/10 Good

Paul

28 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2025

10/10 Excellent

Jacqui

19 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stop with our dog. The room was wonderful and had its own private garden.

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite good

Initially we had a problem with our room but the staff dealt with it very well and we were moved to another room. Overall we found the staff very helpful and efficient. Our first breakfast was in the spa and service there was slow. Eastwell Manor is a beautiful building in a beautiful setting. We felt our stay there was good but yet there were a number of things that could be improved on and managed more efficiently. It’s worth a visit though despite this.

Stayed 2 nights in Mar 2025

6/10 Okay

Annselina

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

6/10 Okay

James

23 Feb 2025

Stayed 2 nights in Feb 2025

4/10 Poor

Clive

Business traveller

23 Feb 2025

Disliked: Staff & service, property conditions & facilities

Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

22 Feb 2025

Disliked: Property conditions & facilities

Main hotel building is beautiful and the bar service in the evening was good. At breakfast on a Saturday morning, there didn’t seem to be enough staff helping serve a busy restaurant. We stayed in the Mews Cottages, overall the value for money was good; however, the rooms need some work to maintain them. The windows didn’t close properly, meaning the bathroom was very cold and the television didn’t work.

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

20 Feb 2025

Liked: Cleanliness, room comfort

Stayed 1 night in Feb 2025

4/10 Poor

CAROLINE

Travelled with group

17 Feb 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stunning Manor House - afternoon tea was Ok, just one lady looking after the lounge area. Clearly understaffed and only had one drink, got drinks menu and no one ever came back. Would have spent more money but missed opportunity. Room was shabby, cobwebs in windows and bedside lamps, badly water stained wallpaper in window in bedroom (Room 621). Breakfast was poorly organised too - only one person allowed to take orders it appeared. Big pots of pre made coffee that you help yourself too, buffet table not topped up regularly. Again, not enough staff. Bar service was poor also, long waits and was given alcoholic beer when ordered non alcoholic beer. Very pleased we dined at local pub down the road (highly recommend doing this if you have to stay at this place). The appearance does not match the poor standards inside. We will not be returning

Stayed 1 night in Feb 2025

4/10 Poor

Paul

Travelled with group

17 Feb 2025

Disliked: Staff & service

Not great customer service. Not value for money.

Had a lovely cream tea. After that it was pretty average considering the price you pay per night. You wait a long time to get served and a long time to get drinks. Breakfast was under staffed and very frustrating to watch bad service. Little things like having bowls available and keeping the breakfast buffet well stocked was a problem.

Stayed 1 night in Feb 2025

10/10 Excellent

Kendall

27 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

ANTHONY

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect venue

Always a delight to come to this fantastic hotel the staff are wonderful. The place is just a dream to be at.

Stayed 2 nights in Dec 2024

10/10 Excellent

Corinna

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

31 Dec 2024

A little disappointing 😞

Our stay at Champneys Ashford this time wasn't as good as last time unfortunately. We couldn't enjoy the spa freely because of the restrictions on entry times for certain guests. Also, the chlorine levels were so high that everyone's eyes were stinging. And on the second day, the jacuzzi wasn't working at all. There were no robes in anyone's rooms so people were having to chase around to find their own robes. The bedroom was filled with cobwebs and was quite chilly, but somehow I managed to get burnt by the piping hot towel rail in the bathroom. A bit dangerous! As a married couple, we wanted a romantic spa break so booked a double room. However, we ended up with twin beds pushed together. So no snuggles for us unfortunately. The breakfast was okay, and the staff were very friendly, but we waited over 45mins for our breakfast to be cooked which took us past the 11am checkout time, and then we almost missed our cab to the station. Let's hope they don't deduct my account for late checkout. Unfortunately I don't think we will be back again. Although the grounds are beautiful, the standards seem to be slipping.

Stayed 1 night in Dec 2024

2/10 Terrible

Raylee

31 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

8/10 Good

Dan

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property steeped in history with fantastic grounds ,restaurant and spa

Stayed 1 night in Dec 2024

4/10 Poor

EROL

Business traveller, Travelled with partner

1 Dec 2024

When arriving at check in time, we were told to wait by the fire place. After waiting 15 minutes, 3 couples had walked in and checked in. Unsure why we had to wait. When mentioned to staff member at check in. She claims she had no idea. The room placement was set next to a busy door for other hotel users. This was very loud and disturbing. Room was small and cosy but interior was fairly dated. Ceilings were peeling, wall paint peeling and dust in all corners of the room. Requested a king bed for couple and received 2 single beds butted up together. Spa facilities were good and clean.

Stayed 2 nights in Nov 2024