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Eastwell Manor, Champneys Hotel & Spa

4.0 star property

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Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
2 restaurants, breakfast served
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor wedding
In-room safe, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • Place, Kent Downs
    ‪1 min walk‬
  • Place, Ashford Designer Outlet
    ‪9 min drive‬
  • Place, Canterbury Cathedral
    ‪21 min drive‬
  • Airport, London (SEN-Southend)
    ‪90 min drive‬

Room options

View all photos for Suite (Manor)

Suite (Manor)

Suite (Manor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Manor Luxe)

In-room safe, free WiFi, bed sheets

Room (Manor Luxe)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room (Manor)

Classic Room (Manor)

Classic Room (Manor)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Mews)

Standard Double Room (Mews)

Standard Double Room (Mews)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Mews)

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed (Mews)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Suite (Mews)

  • Sleeps 2
  • 1 King Bed

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About this property

Eastwell Manor, Champneys Hotel & Spa

Hotel in Ashford with 2 restaurants and a full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Eastwell Manor, Champneys Hotel & Spa. During your stay, you'll be close to Cineworld Ashford. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, facials, or deep-tissue massages at Champneys
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Kent Downs and 6 minutes from Godinton House and Gardens
  • Pets welcome for a fee
Eastwell Manor, Champneys Hotel & Spa offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 5586 square feet (519 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a sauna are also featured at Eastwell Manor, Champneys Hotel & Spa. Free self parking is available.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.
The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 18 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Manor
  • The Pavilion

Things to do

  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (5,586 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 18.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 10:00 AM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 606 reviews
Rating 8 - Good. 158 out of 606 reviews
Rating 6 - Okay. 109 out of 606 reviews
Rating 4 - Poor. 50 out of 606 reviews
Rating 2 - Terrible. 42 out of 606 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Dan

Stayed 1 night in Oct 2025

10/10 Excellent

Eamonn

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2025

10/10 Excellent

Liza

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful
Stayed 2 nights in Sep 2025

8/10 Good

Stephen

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities
The room (lord percy I recall) was very dated, with cracked tiles in the bathroom and no shampoo in the shower, just conditioner and body wash. The toilet seat would not stay lifted, not an issue for me but it was for my boyfriend. The spa was beyond disappointing - the sauna and indoor jacuzzi were out of order which is unacceptable considering the amount you pay to attend the spa for the day. We were never informed thar these facilities weren't working on arrival. I had to try 6 lockers in the changing room before finally gaining assistance from the reception where the lady reset my band. This may sound trivial but considering the calibre of this establishment I would not expect this. Lastly, there was a razor by the outside hydropool which was a health and safety issue more than anything else, I appreciate the spa cannot control what guests bring in and out of the spa but I am surprised this wasn't picked up on the cameras. Marlon in the spa restaurant was the highlight, he truly went above and beyond - shame this wasn't the case throughout the hotel and spa. Although I must mention that there was food splattered up the wall in the corner where we were seated for lunch.
Stayed 1 night in Oct 2025

6/10 Okay

Bethany

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here as a birthday treat for my partner, however with the amount i paid for the room around £200 i did not expect the last persons hair on the bathroom floor, mould in the shower, a bathtub that doesnt drain, mould around the edges of the bathroom. I asked for a fridge so keep champagne cold and got delivered a broken one, nd when i phone and politley informed them of this i did not get a replacement. Upon leaving i was going to mention all these things but the receptionist was already flustered due to abother couple complaining so i didnt want to add this in too as it is down to whoever hires the cleaning employees not the receptionist. I wouldnt stay here again especially for that money. However the food in the restuaraunt gardenia was amazing and i would dine there again! So maybe just go for a massage and dinner then stay at a nice premier inn.
Stayed 1 night in Sep 2025

6/10 Okay

Tom

Liked: Staff & service
Disliked: Room comfort
Unbeknown to me when booking, the hotel is dog friendly, this is not clear on the website. We were allocated a room in the “Mews cottages” and in the room above ours were 2 dogs!! Due to there being a wedding on site of which I suspects the dogs owners were at, the dogs barked loudly everytime anybody came into the building to around 1am when the owners came back. Not anybody’s fault but it could be made clearer on the website that the hotel allows dogs in there accommodation.
Stayed 1 night in Sep 2025

6/10 Okay

roderick

Business traveller, Travelled with partner
Disliked: Amenities
The Spa is not included in the hotel offering
Stayed 1 night in Sep 2025

8/10 Good

Nicholas

Stayed 2 nights in Sep 2025

8/10 Good

Carley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eastwell Manor is simply a stunning property with a beautiful building. We were unable to avail ourselves of any of the spa options, but there are many. We enjoyed our time immensely. Both evenings we dined in the bar, which has an extremely limited menu. If we had one complaint that would probably be the one. The staff was extremely accommodating.
Stayed 1 night in Sep 2025

2/10 Terrible

James

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Staff don't listen and are generally unhelpful. The rooms are so noisy - each door for the bedrooms can only be closed loudly so if you are not the last to bed you are woken every time one of half a dozen close rooms return.
Stayed 2 nights in Sep 2025

6/10 Okay

Bidhen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no running hot water to bath and we were asked to shower in the spa which is quite a distance away so very inconvenient.
Stayed 1 night in Jul 2025

4/10 Poor

Jennifer

Disappointing experience

Sadly didn’t meet expectations, chaotic check-in with 2 1/2 hour delay to get into our room. The room in the mews cottage was ok but in dire need of attention, broken fittings, fraying carpets, cups didn’t fit in the coffee machine etc and dirty linen and food trays left for ages at bottom of stairs. Space in spa was limited so difficult if weather too cold to be outdoors, lockers in changing rooms broken or locks not working. Lovely setting and grounds but whole place badly in need of refurbishment and better management as staff trying their best but obviously stretched.
Stayed 2 nights in Aug 2025

2/10 Terrible

Harry

Stayed 1 night in Aug 2025

8/10 Good

Christine

Stayed 1 night in Aug 2025

2/10 Terrible

Emilie

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Hannah

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Disappointing service

Grounds are stunning, room comfortable but couldn’t get WiFi chrome cast to work - frustrating. Service in bar shocking, everyone was complaining. Was given a pizza that did not have correct ingredients on it as per menu, kitchen had decided to improvise due to having run out of ingredients without any communication. Not to be awkward but my son didn’t want a pizza smothered in gherkins as he doesn’t like them. This is not ok, especially if someone were to have allergies! No apology or acceptance of mistake. Distinct absence of customer care. Staff at breakfast good.
Stayed 1 night in Jul 2025

10/10 Excellent

Fareha

Stayed 1 night in Jul 2025

6/10 Okay

Terrance

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Martin

Business traveller
Disliked: Cleanliness, property conditions & facilities
£296 for a small dirty room is unacceptable. Took photo as did colleagues who had a similar experience. No breakfast included. Also provided with dirty cups and glasses which my fellow guests also encountered. The room was not worthy a 2 star hotel let alone a Champneys. Would never return.
Stayed 1 night in Jul 2025

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2025

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