2/10 Terrible
Esther
Business traveller
24 Dec 2025
An awful experience- we called ahead to say we would be checking in late and the receptionist confirmed that would be okay as the Night Porter would check us in on arrival. However, we arrived and waited outside the gate for 40 minutes for the night porter who never answered the bell. We called the phoneline countless times and no answer. It was 11pm and very cold. No offer of a refund and the hotel didn’t return our voicemails. Poor customer service and we would like our money back.
Esther
Stayed 1 night in Dec 2025






















