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Mercure Bristol Brigstow Hotel

4.0 star property

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Photo gallery for Mercure Bristol Brigstow Hotel

Terrace/patio
Meeting facility
Exterior
Terrace/patio
Classic Room, 2 Single Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
5-7 Welsh Back, Queen Quay, Bristol, England, BS1 4SP
  • Place, St Nicholas Market
    ‪2 min walk‬
  • Place, Queen Square
    ‪6 min walk‬
  • Place, Cabot Circus Shopping Centre
    ‪9 min walk‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪23 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed

Down duvets, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Down duvets, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Bristol Brigstow Hotel

This hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service. Change of towels is available on request.
Mercure Bristol Brigstow Hotel offers 116 accommodations with safes and coffee/tea makers. Beds feature down comforters. 33-inch flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Bristol hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure Bristol Brigstow Hotel, you're just a quick walk from Bristol Hippodrome Theatre. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Ellipse
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Within a 10-minute walk of Bristol Hippodrome Theatre and Cabot Circus Shopping Centre
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 1324 square feet (123 square meters) and includes a conference center. The business-friendly Mercure Bristol Brigstow Hotel also features multilingual staff, coffee/tea in a common area, and concierge services.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.
Ellipse - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 15 per night); discounts available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ellipse

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,324 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 per person
  • Nearby parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brigstow
Brigstow Bristol
Brigstow Bristol Hotel
Brigstow Mercure
Bristol Brigstow
Mercure Brigstow
Mercure Brigstow Hotel
Mercure Bristol Brigstow
Mercure Bristol Brigstow Hotel
Mercure Hotel Brigstow
Accor Brigstow Bristol
Mercure Brigstow Bristol Hotel Bristol
Mercure Bristol
Mercure Bristol Brigstow
Mercure Bristol Brigstow Hotel Hotel
Mercure Bristol Brigstow Hotel Bristol
Mercure Bristol Brigstow Hotel Hotel Bristol

Mercure Bristol Brigstow Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 459 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities

average at best

not good value for money, and not great for families
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Neil

Liked: Cleanliness, staff & service

Good but needs some upgrades

Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice view from the room
Stayed 1 night in Jul 2021
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Huge disappointment and waste of money!

We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the quality of room. The parking at NCP is a bit expensive at 19£ for 24 hrs.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Great Hotel.

Clean neat hotel with good attention to detail and great loaction. Parking is only 2min walk away and subsidised.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we had some noisy neighbours just after midnight but staff staff did not respond via the whatsapp number provided (room phones removed due to COVID-19) which was disappointing. Otherwise - Excellent value and location
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Mon sejour dans l'hotel s'est dans l'ensemble bien passé, le personnel etait attentif et le petit dej' du restaurant bon. La chambre etait spacieuse et la litterie geniale. J'etais au 1er etage et la vue sur le canal etait fort agreable. L'hotel se situe egalement en plein centre de Bristol et tout est accessible a pieds. Le seul hic est pour le bruit, on entend tout ce qui se passe a l'exterieur, dans le couloir et y compris dans la chambre des voisins.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service
It was such a lovely stay! They don’t have phones for room service so when we ran out of something we had to call a Whatsapp number - but they only answered it once the whole time we were there!
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service
Leaking shower and tap in bathroom. Dirty rug. Other than that fine, breakfast was lovely.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort

Trp to Bristol

Staff super friendly. Bed was cosy. But lights flickered and made buzzing noises, lamp did not work. Shower door did not close.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very welcoming and reassuring restrictions in plac

Excellent set up for covid restrictions. We'll looked after again
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Room is spacious and clean as well as it was the bathroom. Easy check in/out Only little low is that air conditioning was not that strong and opening the window was impossible due to security measures!
Stayed 2 nights in Jul 2020
Verified

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, nice room, nice staff

Lovely staff, nice room, light and airy (and spotless) Only compaint - no power sockets near the bed
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

It was very good value, an excellent room. Faultless in all ways
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay. Comfortable and quiet room not far from the centre of Bristol
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-positioned, pleasant and reasonably-priced hotel. It would be nice if they could offer a bigger discount on the NCP car park one uses when staying there.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect. No lifts working, not advised before visit. Room very hot.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Visit

25% Discount on car parking. Room was very clean. Lift was broken so some poor man at reception had to carry suitacase up 6 floors! Was a bit of a pain doing without the lift but apprently if we should have been informed by Hotels.com before our visit.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Lift didn’t work. Room was on 5th floor. Staff quite slow at reception. Room furnishing a little dated. Good location though and nice views of the canal.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

DAVID J

Liked: Cleanliness, property conditions & facilities, room comfort

Not the greatest hotel stay we have had!

Lifts out of action and no email to forewarn! Found ourselves on the 6th floor. Not great with an arthritic hip. Room was fine but having booked months previously we found ourselves at the back facing a building site. The heating was on over drive and could not turn it down. Couple next to us argued for two nights running and we had to call security on the2nd night. We have stayed here previously and has been fine but I don’t believe we will look to stay at this hotel again.
Stayed 2 nights in Feb 2020

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