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Mercure Bristol Holland House

4.0 star property

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Photo gallery for Mercure Bristol Holland House

Lunch and dinner served, international cuisine
Point of interest
Family Twin Room, 2 Double Beds (Classic)
Exterior
Lunch and dinner served, international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Gym
  • Bar
  • Room service
  • Parking available

Explore the area

View in a map
Redcliffe Hill, Bristol, England, BS1 6SQ
  • Place, Bristol Hippodrome Theatre
    ‪11 min walk‬
  • Place, University of Bristol
    ‪14 min walk‬
  • Place, Cabot Circus Shopping Centre
    ‪15 min walk‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪15 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Spacious)

Superior Room, 1 King Bed (Spacious)

Superior Room, 1 King Bed (Spacious)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(30 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 2 Double Beds (Twin or Family)

  • Sleeps 4
  • 2 Double Beds

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About this property

Mercure Bristol Holland House

Hotel with a restaurant, 7-minute walk to Queen Square
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Bristol Holland House offers 275 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Bristol Holland House. During your stay, you're just a quick walk from St. Mary Redcliffe Church. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at The Urban Bar & Kitchen
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Queen Square and Bristol Hippodrome Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 10150 square feet (943 square meters) and includes a conference center. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly Mercure Bristol Holland House. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
The Urban Bar & Kitchen - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 17 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Urban Bar & Kitchen
  • The Urban Bar & Kitchen

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference centre (10,150 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 30.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from August 29 2023 to August 24 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 16.95 per person
  • Self parking fee: GBP 17.00 per night
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bristol Holland
Holland House Mercure Bristol
Mercure Bristol Holland House
Mercure Bristol Holland House Hotel
Mercure Holland Hotel
Mercure Holland House
Mercure Holland House Hotel
Mercure Holland House Hotel Bristol
Mercure Hotel Holland House
Mercure House Hotel
Accor Holland Hotel Bristol
Mercure Holland House Bristol Hotel Bristol
Mercure Bristol Holland House Hotel Spa
Mercure Bristol Holland House Hotel
Mercure Bristol Holland House Bristol
Mercure Bristol Holland House Hotel Bristol

Mercure Bristol Holland House Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 341 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 157 out of 1000 reviews
Rating 4 - Poor. 105 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shambolic

They cancelled our booking. And 2 other couples we were meeting there. And then you reminded me in the run up to the weekend that we had a booking adding insult to injury. Now you want a review. Shambolic is all i can say.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dean

Stayed 2 nights in Oct 2023

2/10 Terrible

Charlotte

Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with family
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Stayed 1 night in Sep 2023

2/10 Terrible

Deborah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Aditi

Stayed 1 night in Aug 2023

6/10 Okay

Kirran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.
Stayed 3 nights in Aug 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Anna

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

6/10 Okay

Alison

Stayed 1 night in Aug 2023

8/10 Good

Andrew

Stayed 2 nights in Aug 2023

10/10 Excellent

Joe

Stayed 4 nights in Aug 2023

10/10 Excellent

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mabyn

Travelled with partner
Liked: Amenities
staff were lovely and accommodating. the room however was dusty, smelt slightly damp and didn’t look like the pictures
Stayed 1 night in Aug 2023

4/10 Poor

Harry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we checked into had a really bad smell and was not as expected. We didn’t complain as we checked in late and had to be up early. Wasn’t ideal, but the rest of the hotel and staff was ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Hayat

Travelled with partner
Liked: Cleanliness, amenities
We had very pleasant stay .
Stayed 1 night in Aug 2023

8/10 Good

Andy

Stayed 3 nights in Aug 2023

10/10 Excellent

Selina

Stayed 1 night in Aug 2023

8/10 Good

Demi-lee

Stayed 1 night in Aug 2023

8/10 Good

Selina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Lovely stay. The pants find not so...

We had a lovely room however, there were a pair of unsightly and heavily stained men's underwear in the room. Aside from that, all was well.
Stayed 1 night in Aug 2023

10/10 Excellent

Ramone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend
Stayed 1 night in Aug 2023

6/10 Okay

Mark, New Canaan

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Always Stay at this hotel when visiting Bristol over last 20 years, But i will no longer be. Terrible aircon, we were given Cheap free standing fans in the rooms obviously they know theres a problem Hence them being in the rooms ( too hot to Sleep) Had to change room at 11.30pm due to electrics tripping out in room and couldn't be put back on so given another room which was an accessibility room shower head only 4ft high, Sink on the floor pretty much, Had to Kneel down to brush teeth Then went for breakfast & was greeted by a very sweaty stressed out member of staff who couldn't seem to handle people. Complained when checking out but might as well not have, Didn't seem to care. Been a great place to stay over the years but now on the hunt for somewhere New!!
Stayed 1 night in Aug 2023

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