The Oaks Hotel

3.5 star property

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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room with Bunk Beds

Standard Family Room with Bunk Beds

Standard Family Room with Bunk Beds

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Standard Plus Double Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Plus Double Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Plus Family Room

Standard Plus Family Room

Standard Plus Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Plus Double Room with View

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Plus Double Room with View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Plus Family Room with View

Standard Plus Family Room with View

Standard Plus Family Room with View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Twin Sofa Bed

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About this property

The Oaks Hotel

Hotel in Burnley with a fitness center and a steam room
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
The Oaks Hotel offers 50 accommodations with hair dryers and irons/ironing boards. This Burnley hotel provides complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a steam room and a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Oaks Hotel. During your stay, you'll be close to The Woodland Spa. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served weekends for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym and a steam room
  • Just a 4-minute drive from Queen Street Mill Textile Museum and a few minutes from Inside Spa
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of The Oaks Hotel, you'll find an indoor pool, a hot tub, a steam room, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A terrace, a vending machine, and a garden are also featured at the business-friendly The Oaks Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Burnley hotel.

For a fee, guests can enjoy English breakfast on weekends from 8:00 AM and 10:00 AM.
Quills Restaurant - This brasserie serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Weekend English breakfast available 8:00 AM to 10:00 AM for a fee: GBP 12 for adults and GBP 7.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Quills Restaurant

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: GBP 25.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Pool fee: GBP 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 12 for adults and GBP 7.50 for children
  • Pet fee: GBP 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Oaks Hotel & Leisure Club
Best Western Oaks Hotel & Leisure Club Burnley
Best Western Oaks Leisure Club
Best Western Oaks Leisure Club Burnley
Hotel Leisure Club
Best Western Oaks Hotel
Best Western Burnley North Oaks
Best Western Oaks
Best Western Oaks Hotel Leisure Club
The Oaks Hotel Hotel
The Oaks Hotel Burnley
The Oaks Hotel Hotel Burnley
Best Western Burnley North Oaks Hotel

The Oaks Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 255 out of 815 reviews
Rating 8 - Good. 273 out of 815 reviews
Rating 6 - Okay. 148 out of 815 reviews
Rating 4 - Poor. 83 out of 815 reviews
Rating 2 - Terrible. 56 out of 815 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Needs TLC

Check in was easy. Room felt like it was in the basement and really dark. I had to use a torch to look in the suitcase. Room was hot and no fan. Paid for breakfast wished I hadn’t was told new chef all they could offer of egg variety was fried no scrambled or poached. Eggs came out swimming in the fat it was inedible. Don’t think I’d stay again definitely needs some serious tlc
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Arezun

Travelled with family
Liked: Staff & service
ok
Stayed 1 night in Aug 2025

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Hotel

Friendly staff, lovely period building with great spa and pool
Stayed 1 night in Jul 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Simon

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty towels

Lobby was beautiful. Reception staff lovely. Everything else terrible. Dirty towels in the room. General condition poor. Wallpaper coming off the walls etc. Would not stay here again.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Not for me

The first time we stayed here on our trip up, none of the extras i had added were on the reservation, they didnt even have the dog added to the system. We were told the cheese board etc would be on the stay on the way back, so when we stayed again i asked about it at check in, only one of the extras had been added. Ok, fine, paid for it - never got it. They knew what room we were in, had my phone number, no reason they should have made me pay for it and then not receive it. The only redeeming quality about this hotel is the wonderful gentleman who hosts breakfast, he deserves a raise. Polite helpful and very friendly man, he was very appreciated.
Stayed 1 night in Jul 2025

6/10 Okay

Ann

Liked: Cleanliness, room comfort
Hitel was lovely, pool okay but jacuzzi’s need to be turned down a degree or two as they were extremely hot.
Stayed 2 nights in Jul 2025

6/10 Okay

Melissa

Travelled with family
Stayed 1 night in Jul 2025

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated in places and with TLC the hotel would be amazing. Rooms are big but furnishings and fittings are tired! Shower was very poor and just a trickle. Leisure facilities in the spa were OK (small pool). Breakfast was OK. Staff were freindly and service was good. As we were leaving we were told on that day the hotel was under new ownership and about to go through a major upgrade and revamp (if done well this hotel would be amazing). It is well placed with Burnley and Nelson both within 2 miles
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Stayed 2 nights in Jul 2025

4/10 Poor

Mrs M E

Stayed 1 night in Jul 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, amenities
Breakfast was excellent, although no toast available. Room was by a fire exit with litter down the side and noisy overflow pipe. Grounds, parking great and staff efficient and friendly.
Stayed 1 night in Jul 2025

6/10 Okay

Sylvia

Business traveller
Liked: Cleanliness, room comfort

One night stay

Arrived at the hotel and was given Room 366 out of 366 Rooms for some reason - when the hotel wasn't at capacity. Potentially something that was meant to spite myself and amuse the portly receptionist, who if had there been a problem wouldn't have been able to make half the stairs I was assigned to navigate. There was no lift and you can only imagine how many steps there were. The hotel itself is dated and needs upgrading but the room was adequate and despite a large hair on one of the pillows on the bed I did sleep fine. Having read previous reviews on the hotel and breakfast here I wasn't expecting much but the two servers (especially the young chirpy girl) who where pleasant enough. The contential spread was okay. The problem came with the cooked breakfast which is of really bad quality and / or tastes really bad. If they changed the oil and ingredients the breakfast would be alot better. I do think a fair cooked breakfast would help this establishment but unfortunately it's dire. They should change the ingredients immediately. I had to leave most of the food and took some fruit instead. With this being a last minute trip I had limited options but to stay here. The redeeming feature is the onsight fitness centre and spa where the locals are friendly and welcoming in the evening.
Stayed 1 night in Jul 2025

4/10 Poor

Nicola

Stayed 2 nights in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Clare

Travelled with family
Liked: Room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Carleen

Stayed 2 nights in Jun 2025

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was horrible dark and dated . The radiator was rusty the net curtains were dirty the paintwork all scratched . The shower gel was empty and the liquid soap was in a dirty dispenser the toilet role holder was broken and the sanitary bag holder was empty . On a plus side the bed and towels were clean . The chairs in the dining room are covered in stains .
Stayed 2 nights in May 2025

4/10 Poor

James, Regina

Disliked: Amenities, property conditions & facilities
This is a beautiful property that has been neglected. The ownership of it should be ashamed of themselves for letting it run down so badly.
Stayed 2 nights in May 2025

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

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