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4.2 out of 5

"Good hotel just what I expected, clean and tidy with good facilities. Close to Burton if anything is needed " More

By a verified traveller on Sun 27 Aug 2017

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Hotel Description

Hilton at St George's Park, Burton Upon Trent's great location gets high marks from our customers. During your stay, you'll be close to Tutbury Castle. You'll find features such as free self-parking, plus a full-service spa and an indoor pool. Built in 2012, this 4-star hotel has 228 rooms over 3 floors. All rooms offer flat-screen TVs and DVD players.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and flat-screen TVs
  • Free self-parking
  • Enjoy British cuisine while dining at The Restaurant
  • Buffet breakfast served weekdays for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, facials or body treatments at Spa at St George's Park
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 12 minutes by car from Tutbury Castle and 14 minutes from Sudbury Hall and the National Trust Museum of Childhood

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room (with Shower)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Twin Room (with Bath)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Room, 1 Double Bed, Accessible (Compact)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hilton at St George's Park, Burton Upon Trent ratings based on 6 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton at St George's Park, Burton Upon Trent

Everyone (3) Family (2) Friends (1)
2 out of 5

Great facilities but terrible mattresses.

The pool and spa area are fantastic, reception friendly and a nice location. However, the mattresses in both our rooms were old and extremely hard and uncomfortable. I asked for another duvet to use as an additional topper but still awful. These weren't just firm mattresses and therefore a personal preference issue, these were old and over used. 2 nights with little and painful sleep. Reception didn't care when mentioned but then I suspect nothing will be done as these things are usually planned replacements rather than ad hoc when required. Food in restaurant average but not cheap but some fantastic places not too far away to eat. Breakfast was great with lots of choice just don't ask for a poached egg as they come out snotty every time.

Posted by on 19 Mar 2018

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Comment from Hotel Management

21 Mar 2018 by Alison Wallace, Hotel Administrator

Dear Anonymous Thank you very much for taking the time to score and review your recent visit to Hilton, St George's Park, it is much appreciated. However, we are sorry to hear that some elements of your stay did not meet expectations, namely the discomfort you experienced due to the mattress in your room and also food quality. Please accept our sincere sincere apologies for the issues you experienced and for the inconvenience caused to you. Thank you once again for your feedback, it is important to us and I do hope that we may have an opportunity to welcome you back to our hotel again at some point in the future. Kind regards.

5 out of 5

Good Hotel

Pros: Clean and tidy with good facilities
Location: Used to be are base when going to Alton Towers
Good hotel just what I expected, clean and tidy with good facilities. Close to Burton if anything is needed

Posted by , from Spixworth on 27 Aug 2017

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5 out of 5

Excellent but read the small print

Pros: Quality of the rooms, quality of the hotel, the location, the staff (bar one) were all exemplary.
Cons: Guess!
Location: Alton Towers Burton Brewery Tours Burton Albion - home of the Brewers Gateway to the Potteries Close to Derby and not far from the Peak District
The drive is impressive, the layout and tidiness of the pitches, the atmosphere and anticipation of arrival to the new training home of English Football is palpable. The hotel entrance is no less impressive, the presentation of the staff first class. You can tell everyone wants the place to be special But... Booked with three children (I'm a single Dad) through Expedia, ages of children shown on Expedia. On check-in asked what time the pool was open for the children and I to use, opening times explained. Wait for the ending... Breakfast the next day was impressive, the buffet, the choice and even the quality (especially considering the amount of guests being served). The young gentleman on duty running breakfast was very professional, very charming, very personable and ultimately first class (if he doesn't achieve in life, I'd be hugely surprised and very disappointed with him, he stood out). Recommencement of the 'but'. Kids all changed after breakfast ready for a dip in the pool only to be denied access. Very simple, very flat and very disappointing. When asking why of course, the reason was that is Hilton's policy. I am more than happy to accept this on the grounds of health and safety but don't accept my reservation, don't explain to me on check-in about use of the pool. do advise me when booking over a week in advance of your policy, do take time to explore who in the family can or cannot swim. Refund received for checking out early so dealt with fairly.

Posted by on 21 Apr 2017

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Comment from Hotel Management

28 Apr 2017 by Helen Statham

Dear James T Thank you for taking a moment to share your experience. We are delighted to hear that you loved our countryside location and that you received a warm welcome from our team. It’s great to know that you really enjoyed our breakfast offering, thank you also for your kind comments regarding our team member, we really do appreciate it. Please accept our sincere apologies that the swimming times were not communicated to you effectively, we will share your feedback with our Executive team, so we may address any training needs, we are very sorry for the disappointment this caused. We are pleased however that our team were able to make this right for you on check out. Thank you once again for your review and we do hope we have the opportunity of welcoming you back in the future. Kind regards Helen Statham PA to the General Manager

5 out of 5

Lovely hotel

We stayed here for 2 nights and had a fantastic stay. The staff were brilliant and extremely helpful. Our mattress wasn't very comfortable when we arrived, so we spoke to a member of staff who arranged for us to be given an extra mattress topper, which made a great difference. Other than that, we had absolutely no issues or complaints. Hotel was spotless and the breakfast was lovely. The swimming pool area was clean and the water was a nice temperature. We will definitely visit again!

Posted by , from Wembley on 27 Feb 2017

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Comment from Hotel Management

2 Mar 2017 by Helen Statham

Dear Hirra We are delighted to hear that you enjoyed a fantastic stay, thank you so much. We are sorry to hear that you found the bed to be a little uncomfortable, however it’s great to hear that our team were able to make it right for you during your stay. Thank you also for your kind comments with regards to our breakfast offering and pool area. We look forward to your next visit. Kind regards Helen Statham PA to the General Manager

5 out of 5

Very nice hotel and location

Key cards are a pain because if you put it. near your phone this disables the magnetic strip. Very annoying if you've walked all the way to your room. I also got stuck in the lift due to this. Other than that it was very nice

Posted by , from cheshire on 16 Oct 2016

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Comment from Hotel Management

19 Oct 2016 by Helen Statham

Dear Richard Thank you for taking the time to post your review. Please accept our sincere apologies for the issues you experienced with your key card, we are really sorry for the inconvenience caused. We are pleased that other than this issue you did have a nice stay, we do hope we have the opportunity of welcoming you back in the future. Kind regards Helen Statham PA to the General Manager

3 out of 5

Comfortable accomodation... service let it down

Overall this is a nice modern and comfortable hotel. The grounds are great and it has everything that you would expect from a Hilton hotel. The bedroom was clean and the bed very comfortable. We had some service related issues - having being out exploring for the day we were hoping to eat in the hotel restaurant, we had been told at check in that a booking wouldn't be required... after a long day we went down to the restaurant at 7pm only to be told that they were fully booked for the entire evening! We were told that we could have room service or that we would need to travel out to a restaurant (the hotel is quite remote hence the nearest restaurant/ pub is a good 10-15minute drive). I will in the future make a restaurant reservation at all hotels The reception and restaurant staff were quite rude - let what is otherwise a great hotel down. Whilst at the hotel, make a visit to the leisure facilities - spa, gym, pool, sauna, steam room etc. Great purpose built facilities and a good way to relax Based upon the service issues this hotel wouldn't be my first choice when in the area

Posted by on 27 Apr 2015

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About the Hilton at St George's Park, Burton Upon Trent

Location Newborough Road, Needwood, Burton on Trent, England DE13 9PD

Renovations + Closures

This property is closed from 24 March 2020 to 14 June 2020 (dates subject to change).

Property Features

Hilton at St George's Park, Burton Upon Trent offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. You'll find a business centre on site. A sauna, spa services, and a terrace are also featured at the business-friendly Hilton at St George's Park, Burton Upon Trent. Free self parking is available. This 4-star Burton on Trent hotel is smoke free.

  • 1 building
  • 228 guestrooms or units
  • 3 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: East Midlands (EMA) (49.4 km / 30.7 mi)
  • Train station: Tutbury & Hatton Station (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Hilton at St George's Park, Burton Upon Trent offers 228 forms of air-conditioned accommodation with iPod docking stations and DVD players. 50-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Burton on Trent hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and safes. Additionally, rooms include minibars and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Hilton at St George's Park, Burton Upon Trent has a restaurant serving breakfast and dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or spa tub.

Spa Services

Spa at St George's Park has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property will be holding holiday parties in the restaurant on November 27-28 and December 4-5, 11-12, 18-19,and 31, 2020. The restaurant will not be available during this time.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: GBP 15.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Burton St Georges Park Burton on Trent
  • Hilton Burton St Georges Park Hotel
  • Hilton Burton St Georges Park Hotel Burton on Trent
  • Hilton St George's Park Burton Upon Trent Hotel Burton on Trent
  • Hilton St George's Park Burton Upon Trent Hotel
  • Hilton St George's Park Burton Upon Trent Burton on Trent
  • Hilton at St George's Park, Burton Upon Trent Hotel
  • Hilton at St George's Park, Burton Upon Trent Burton on Trent
  • Hilton at St George's Park, Burton Upon Trent Burton on Trent
  • Hilton St George's Park Burton Upon Trent
  • Hotel Hilton at St George's Park, Burton Upon Trent
  • Hilton Burton St Georges Park

You should know

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.