6/10 Okay
Lewis
6 Nov 2025
Room had mould on ceiling above window. Disgusting smell upon entry. TV didn’t work. Carpet stained in several areas. Explained this to staff and they came to attempt to fix TV but not joy. Said they would move us to a club room which, key to this room didn’t work so had to move to ANOTHER room. Finally got into our club room which was MUCH better than the original mouldy room. Would only ever book a club room moving forward.
Maneeb was very helpful, excellent member of staff who did everything within his power to resolve our issues, a credit to the village team!
Would advise Village Hotels seriously invest in their non-club rooms. We use them 10/12 times a year and have similar issues across many of the older sites. Moving forward will only book newer sites or club rooms.
Overall, DISAPPOINTING START, but a good stay once resolved.
Lewis
Stayed 1 night in Nov 2025



















