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Palace Hotel & Spa Buxton

4.0 star property

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Photo gallery for Palace Hotel & Spa Buxton

Exterior
Staircase
Food and drink
Indoor wedding
Indoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Palace Road, Buxton, England, SK17 6AG
  • Place, Devonshire Dome
    ‪3 min walk‬
  • Place, The Crescent
    ‪3 min walk‬
  • Place, Buxton Opera House
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(52 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.6 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Single Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

8.2 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

View from property
Old Hall Hotel
Buxton
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,008 reviews
The price is €82
includes taxes & fees
25 May - 26 May
Old Hall Hotel

About this property

Palace Hotel & Spa Buxton

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. Housekeeping is available on request.
Palace Hotel & Spa Buxton offers 186 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Buxton hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open select days.
The breakfast at Palace Hotel & Spa Buxton gets high marks from our customers. During your stay, you're just a quick walk from Buxton Baths. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with deep-tissue massages, body scrubs, or body wraps at the spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 4-minute walk from Buxton Baths and 5 minutes by foot from Devonshire Dome
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Palace Hotel & Spa Buxton offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 172 square feet (16 square meters) and includes conference space. A sauna, a library, and a terrace are also featured at the business-friendly Palace Hotel & Spa Buxton. Parking is available for a fee.

This Victorian Buxton hotel is smoke free.

The hotel hosts a free manager's reception daily.
Dovedale Restaurant - This restaurant serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 5 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10:30 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dovedale Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 172 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • Lift
  • Thin carpet in public areas
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Built in 1868
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night, plus a deposit of GBP 50.00 per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Uncovered self parking fee: GBP 5.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10 per night
  • Pool fee: GBP 6.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Buxton
Palace Hotel Buxton
Barcelo Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Britannia Palace Hotel
Britannia Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel
Britannia Palace Hotel Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel Buxton

Palace Hotel & Spa Buxton Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 335 out of 1007 reviews
Rating 8 - Good. 343 out of 1007 reviews
Rating 6 - Okay. 167 out of 1007 reviews
Rating 4 - Poor. 101 out of 1007 reviews
Rating 2 - Terrible. 61 out of 1007 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anne

Stayed 1 night in Feb 2026

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Just awful! The hotel looks beautiful outside and so does the reception area etc, but we'd never return. We arrived while it was heavy rain with a baby in a pushchair and our toddler. There were signs to say there was an accessible entrance but we couldn't see where the door was, so had to wake up our sleeping baby to get the pram through the tight revolving doors. We then asked a member of staff to point out where the accessible entrance was, and she said she didn't know?! Checked in at reception, told to pay for parking but no other information given and guy on reception was so unhelpful. Given a room that required two flights of stairs with no lift (with a pram, baby and toddler while also 8 months pregnant and having to carry our children and pram and luggage up!). Went up to our room which was extremely dated, and to top it off the bathroom and toilet area was freezing cold! There was no way I could give my baby or toddler a shower when it felt like you'd be having a shower outdoors in January! Also the mattress was extremely uncomfortable, couldn't sleep the 2 nights we were there! The next morning we told receptionist about the freezing cold bathroom and was told maintenance would have a look, whether they actually did I wouldn't know as it was still freezing when we came back to our room later that day. Decided to go swimming and shower kids there, to find out you have to pay to use the pool! Never had this in any other hotel when you're paying to stay!
Stayed 2 nights in Jan 2026

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities
Reception fixed my room issue promptly. Hotel is fine for what it is. Only gripe it took over 5 minutes of tthe hot water to arrive to the shower.
Stayed 1 night in Jan 2026

6/10 Okay

Jack W

Travelled with group
Liked: Cleanliness, staff & service
The room was not in good condition beds was clean but not very stable with there narrow legs roof was falling down near the bath room. The outlet was dangerous the plug won't go flush with the outlet and the kettle plug as under the TV stand.
Stayed 2 nights in Jan 2026

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
The room was very spacious , Tea and coffee facilties were spot on. The room was lovely and warm however a bit to warm during the night as the radiator was on full and couldnt see anywhere to turn it off. The bed was a bit lumpy and the pillows were to high for me but great for my husband .
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
Lovely place
Stayed 1 night in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Room was all good. Would stay again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alasdair

Stayed 1 night in Jan 2026

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cold room on arrival.
Stayed 2 nights in Jan 2026

4/10 Poor

Mauricio

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was not up to my expectations. Too much furniture in a cramped space. The bathroom was cramped too. The room was crudely finished, the floor and the bed creaked. Wi-fi was slow and disconnected repeatedly. I had to use my phone's hotspot to take part on an online video call.
Stayed 8 nights in Jan 2026

8/10 Good

Robert

Friendly and efficient staff. Ground floor magnificent!quiet, clean and spacious room. Lots of choice at breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Clean, warm, comfortable and quiet, excellent breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Johanna

Stayed 1 night in Jan 2026

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to be fair. Radiators need bleeding. 2 in room, one didn't work. Freezing outside but room was warm enough. Very organised and staff were good. Bar prices not out of the way. Would stay there again.
Stayed 2 nights in Jan 2026

4/10 Poor

Toby

Disliked: Cleanliness, staff & service, amenities
Never coming back. From check in it was a disappointment - having to pay for car parking on top of the room is insulting just as you get there. Also having checked in online i had to check in again when i got there. Theroom was small and difficult to get to with our luggage. Room was dirty - one of the mugs had lipstick marks on it, shower was filthy Pillows - so thin and no second pillows available. Window didnt really open so far too warm. Never again.
Stayed 1 night in Jan 2026

10/10 Excellent

Bryan

All good
Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff were friendly and efficient. The staff member working the bar until late on Saturday 10th Jan was brilliant! Fun friendly and polite!
Stayed 1 night in Jan 2026

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, amenities
Room was nice as got an upgrade. Hotel itself lovely and lots of interesting rooms and games like pool, darts, scrabble. Arrived to a customer arguing with the staff complaining he couldn't have dinner at his preferred time due to coach parties. The coach parties appear to take precedence over day to day guests and as we'd booked half board were disappointed that it was a buffet system and more disappointed that while we were fine that we have to be seated later after the coach parties had eaten, that there was not much food left. It was fine for the price we paid and I would stay there again but would book room only and eat out next time.
Stayed 1 night in Dec 2025

4/10 Poor

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant check in until 3pm...Surely not all rooms, in a big hotel and in January get cleaned at 2.55pm? Some would have been available.
Stayed 1 night in Jan 2026

2/10 Terrible

Robyn

Disliked: Cleanliness, amenities
Room was very small and was only provided with 1 bath towel between 2 people. The way it’s listed on hotels.com implies that the health and leisure is included with the hotel, when it’s actually a building within the hotel separate, where you have to pay to get within, that is for anyone not just hotel guests. When we arrived at the spa we was told to go upstairs and then got sent back downstairs by the person upstairs. Never even got to go to the spa in the end
Stayed 2 nights in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Excellent value for money. Friendly and helpful staff. Great breakfast and room plus lovely little bar.
Stayed 2 nights in Jan 2026

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. 3rd time staying there and i hope it won't be the last. It exudes a grandeur and charm of a time gone by. Feels full of history. The staircase is magnificent. Excellent value for money.
Stayed 1 night in Dec 2025

6/10 Okay

Andrew

The whole purpous of our stay was for a pre-booked treatment at the spa
Stayed 1 night in Dec 2025

6/10 Okay

Nigel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel looked fantastic. Unfortunately a large wedding party took over the entrance lobby and stairs for pictures just when everyone was booking in so a massive queue. Recommend an events manager to deconflict timings of main booking in guests. Later the bride used the main corridor to the restauarnt and bar for photos causing another large queue. If you are booking a stay be aware you will be charged for car parking inthe hotel car park even though you are a resident. Suggest increase the daily room rate and make resident parking free as it just angers guests. Add an extra person on reception at arounf 4pm when everyone is told to bookin. The queue was out of the entrance, not a great start. Finally if you advertise yourselves as a hotel and Spa it helps if the Spa is open for guests on a Sunday if they are staying for a weekend. No availability on the Saturday either despite the staff just sat chatting. Very poor look. A fantastic vista and beautiful old hotel with the stay spoiled by these issues. Hope the feedback help you to improve.
Stayed 2 nights in Dec 2025

10/10 Excellent

Adam

Stayed 2 nights in Sep 2025

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