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City Express Plus By Marriott Cancun Apto Riviera

3.5 star property

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Photo gallery for City Express Plus By Marriott Cancun Apto Riviera

Sports facility
Restaurant
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Meeting facility
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Sm-47 M-01 L-1-22 U.p.e. Uc-05 Carr. Federal Cancu, Cancun, ROO, 77506
  • Place, Grand Outlet Riviera Maya
    ‪3 min walk‬
  • Place, Xoximilco
    ‪14 min walk‬
  • Place, Moon Palace Golf Club
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

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About this property

City Express Plus By Marriott Cancun Apto Riviera

An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
City Suites Cancun Aeropuerto Riviera offers 63 accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us they can't get enough of the overall property condition at City Suites Cancun Aeropuerto Riviera. During your stay, you're just a quick walk from Grand Outlet Riviera Maya. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • 7 mi (11.2 km) from Riviera Cancun Golf Resort and 11.3 mi (18.2 km) from Puerto Morelos Town Square
City Suites Cancun Aeropuerto Riviera offers its guests an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. The business-friendly City Suites Cancun Aeropuerto Riviera also features an arcade/game room, dry cleaning/laundry services, and room service (during limited hours). Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
City Suites Cancun Aeropuerto Riviera has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Health club
  • Outdoor pool

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Biodegradable coffee stirrers available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at City Suites Cancun Aeropuerto Riviera

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

City Express Plus By Marriott Cancun Apto Riviera Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 806 reviews
Rating 8 - Good. 167 out of 806 reviews
Rating 6 - Okay. 116 out of 806 reviews
Rating 4 - Poor. 70 out of 806 reviews
Rating 2 - Terrible. 106 out of 806 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

6/10 Okay

David

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice close to airport
Stayed 1 night in Jul 2025

4/10 Poor

Nancy

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Milutin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

GUADALUPE

Stayed 1 night in Jun 2025

10/10 Excellent

Rolando Javier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortable hotel

Vinimos a pasar la noche para irnos a la rivera maya, muy cómodo el hotel y bien ubicado
Stayed 1 night in May 2025

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding very nice place 👌

Stayed 2 nights in May 2025

6/10 Okay

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**1/2
Stayed 1 night in Apr 2025

2/10 Terrible

Glenda J

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!!! THIS HOTEL CHARGED ME FOR THREE ROOMS THAT I HAD TO PREPAY FOR VIA EXPEDIA, GOT TO THE HOTEL WITHIN 10 MINUTES OF BOOKING (AT MIDNIGHT) ONLY TO BE SENT AWAY BECAUSE THERE WERE NO ROOM AVAILABLE! THEY ARE REFUSING TO ISSUE A REFUND.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and comfortable will come back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mykhailo

Stayed 1 night in Dec 2024

6/10 Okay

denisse

Travelled with family
Liked: Staff & service, property conditions & facilities
The breakfast was not as fresh as it was the last time we were there, the coffee was cold, there were dirty plates all over and the options were limited.
Stayed 1 night in Dec 2024

8/10 Good

Danyelle

Stayed 1 night in Nov 2024

10/10 Excellent

CAROLINA

Travelled with family
Liked: Amenities
Súper 👍 nice! El buffet delicioso.
Stayed 1 night in Oct 2024

8/10 Good

Ugo

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool is nice and the shopping area very close to the hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Sharifa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the WORST experience with this Marriott. I have stayed and many others and this is my third time in Mexico... I could not believe what I went through. They did not respond to me about the shuttle and once they did they asked me to leave the area where the shuttles usually go to get a shuttle, that never showed. I was then scammed by a cab driver because I'm not familiar with mexican cabs and they blamed me for it. Every other time I have been to Cancun airport, I made sure I had transportation, as I did this time and they ruined my trip.
Stayed 1 night in Aug 2024

10/10 Excellent

Raul, Doral

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cercano al aeropuerto y con un centro comercial al frente. Buena alternativa cuando estas en transito.
Stayed 1 night in Aug 2024

2/10 Terrible

Angelica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service, under construction, bad maintenance

Stayed 1 night in Jul 2024

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

It's amazing! We love the breakfast.. we love our room..
Stayed 1 night in Jul 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff could not find our reservation and advised us to call Expedia. They said that Expedia was overbooking them and that they had no more rooms available, so basically our problem. When I was on the phone with Expedia, the staff magically finally found our reservation, but you cannot check in early or check out late. They are very specific and will make you wait until exactly 3 o clock before they will start working on your check in. Even then, when we approached them at 3pm, they said it would be a few more minutes before they could help us. Their lobby is not air conditioned. You will wait in the hot and humid place listening to hammering and construction on the other side of the wall. When we got to the room, the toilet was gross, dirty. We asked the front desk twice to send someone to clean it and no one ever came. We were unable to use the toilet throughout our stay. The next morning I let them know no one ever cleaned and they said it was due to staff shortage because of the hurricane. I told them it would have been nice to know that from the beginning to figure out another solution rather than just be ignored. Also, when I went up to the front desk, the staff were chatting and joking, and only after standing there for a minute, will they stop and help you, making you feel like you are not worth their time. This was a terrible experience and I would not recommend to anyone. We would definitely NOT go back to this place.
Stayed 1 night in Jul 2024

2/10 Terrible

michael

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It’s a construction site. Marriott should be an ashamed of having this hotel open during the remodeling job. Also there is nothing around this hotel. You are in the middle of nowhere.
Stayed 1 night in Jul 2024

2/10 Terrible

feng

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk gets so busy that it takes two hours to get through and then put your on hold and or simply hung up
Stayed 1 night in Apr 2024

10/10 Excellent

MARIA D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Stayed 2 nights in Apr 2024

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