See all properties

Carlisle Station Hotel, Sure Hotel Collection by BW

3.0 star property

Choose dates to view prices

Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Pub
Front of property
Suite, 1 Double Bed, Non Smoking
Reception
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Court Square, Carlisle, England, CA1 1QY
  • Place, Carlisle Cathedral
    ‪8 min walk‬
  • Place, The Sands Centre
    ‪12 min walk‬
  • Place, Carlisle Castle
    ‪12 min walk‬
  • Airport, Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(35 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)
ibis Carlisle – City Centre
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,001 reviews
The price is €67
includes taxes & fees
1 Dec - 2 Dec
ibis Carlisle – City Centre

About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

Victorian hotel with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and a 24-hour front desk are onsite.
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
Our customers tell us they can't get enough of Carlisle Station Hotel, Sure Hotel Collection by BW's great location. During your stay, you're just a quick walk from Green Market. You'll find features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy a meal at the buffet restaurant or drinks at the pub
  • English breakfast served weekends for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Carlisle Cathedral and AMF Bowling
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 54 square feet (5 square meters) and includes conference space. The business-friendly Carlisle Station Hotel, Sure Hotel Collection by BW also features coffee/tea in a common area, express check-out, and discounted use of a nearby fitness facility. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Carlisle hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:30 AM and 9:30 AM.
Brasserie Breakfast Room - Onsite buffet restaurant.
Main Bar - Onsite pub. Open daily.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per day)
  • Limited on-site parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brasserie Breakfast Room
  • Main Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Construction is underway at Carlisle Train Station and there may be noise disturbance in and around the station area.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Reviews

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

7.4

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 274 out of 1000 reviews
Rating 8 - Good. 349 out of 1000 reviews
Rating 6 - Okay. 189 out of 1000 reviews
Rating 4 - Poor. 112 out of 1000 reviews
Rating 2 - Terrible. 76 out of 1000 reviews

Reviews

8/10 Good

Alex

Stayed 1 night in Aug 2025

8/10 Good

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Sophie & Nils

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a great price
Stayed 1 night in Jul 2025

8/10 Good

Peter

Liked: Staff & service, room comfort

Great Location

Great location,staff very friendly. Good breakfast,rooms comfortable but basic.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we’re brilliant couldn’t do enough room was spacious and breakfast was nice plus the location is perfect esp next to train station
Stayed 1 night in Jul 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Hotel rooms need modernising
Stayed 2 nights in Jul 2025

2/10 Terrible

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I was travelling by train the location is perfect. Staff very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
My only concern is the windows didn’t open enough to get some air in to hot
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, will go there again

The hotel is in a great location, near rail and bus stations. The room was spacious and had hairdryer, iron, ironing board, fan etc. The toiletries provided were lovely. The breakfast was excellent. The staff were friendly and helpful.
Stayed 1 night in Jul 2025

8/10 Good

Rhonda, Mill Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the railway station. The staff were very professional and personable, the breakfast was good. The room was large but hot, stuffy and a little dusty.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lynn

Travelled with family

Beautiful clean and friendly staff

Lovely hotel with friendly staff , the first thing that I noticed was the entrance looking down , it looked amazingly clean and welcoming. The lift was on the left side soon as you walk in which makes it easier to locate , our room was clean and has comfortable beds and was very roomy , the bathroom was spacious and clean , the staff that clean the rooms do an amazing job , we had a lovely stay and will definitely stay again .
Stayed 3 nights in Jul 2025

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar, nice rooms and staff.
Stayed 1 night in Jul 2025

8/10 Good

Philip

Stayed 1 night in Jun 2025

10/10 Excellent

karen

Travelled with partner
Liked: Staff & service
Very close to the station
Stayed 1 night in Jun 2025

10/10 Excellent

Alison

Stayed 2 nights in Jun 2025

6/10 Okay

Stephen

Liked: Staff & service
Needs a full refurb, decor In the rooms very dated and in some areas have had poor repairs. Staff friendly and very helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Bronwyn

Liked: Cleanliness, amenities, property conditions & facilities
Safe quiet close to everything
Stayed 1 night in Jun 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Terrific location to and from the train station. Clean, quiet. No wash cloths or bed sheet. Just duvet. Not thrilled with their choice of not having this available.
Stayed 1 night in Jun 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 1 night in May 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Building work outside the hotel which started at 7.45am on Friday and woke us up. Lots of builders staying at the hotel so from 6am, doors slamming as they got up. They really should have told us about this. Not a good nights sleep at all
Stayed 2 nights in May 2025

10/10 Excellent

Jamie

Stayed 2 nights in May 2025

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, amenities
The property was of good standing , of course could do with a few upgrades ( painting etc) but couldn't fault the staff, always helpful , like to have a bit more say in the temp of the room , too hot for us , but that's a moot point . All in all a good place to stay
Stayed 1 night in May 2025

Hotels