2/10 Terrible
Emma
Travelled with partner
5 May 2025
Extremely Disappointed – Poor Service and No Hot Water
I was very disappointed with my recent stay at the St George Hotel. Upon arrival, there was no one at reception for over 10 minutes, and I had to call the number on the desk to get help. When the receptionist finally arrived, she was abrupt and unhelpful.
The room lacked a bath plug, and after multiple calls and a 40-minute wait, we were told none could be found—yet no one informed us until we chased it up. The hot water situation was even worse: extremely low pressure, cutting off completely, and the shower barely worked. Staff visited the room but failed to resolve the issue or follow up as promised. When I reported the continuing issue, I was met with indifference and told to “come back tomorrow” to complain.
This stay fell far below the standards any guest should expect. I am requesting compensation and a formal response to these issues.
Emma
Stayed 1 night in May 2025