The Charles Hotel

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Where to?

Dates

October 2025

November 2025

Desk, soundproofing, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Housekeeping
Parking included
Free WiFi
Restaurant
Business services

Explore the area

15 New Road, Chatham, England, ME4 4QJ

Historic Dockyard Chatham
‪16 min walk‬
Rochester Castle
‪3 min drive‬
Rochester Cathedral
‪3 min drive‬
London (LCY-London City)
‪44 min drive‬

Room options

Deluxe Triple Room

28 sq m
Sleeps 3
1 Twin Bed and 1 Double Bed

Double Room

28 sq m
Sleeps 2
1 Double Bed

Single Room, 1 Single Bed, Non Smoking

23 sq m
Sleeps 1
1 Twin Bed

Similar properties

Parking included
Free WiFi
Restaurant
Breakfast available

includes taxes & fees

29 Sept - 30 Sept

About this property

The Charles Hotel

Hotel in Chatham with a restaurant and a bar

Along with a restaurant, this hotel has a bar/lounge and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front-desk safe, and a banquet hall are onsite.

The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at The Charles Hotel, you're just a quick walk from Central Theatre. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
Within a 15-minute walk of Central Theatre and Chatham Naval Memorial

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly The Charles Hotel also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Chatham hotel.

The Charles Hotel has a restaurant on site.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

A bar/lounge
A restaurant

Family friendly

Soundproofed rooms

Conveniences

Free newspapers in lobby
Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)

Business services

Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)

Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

28-inch flat-screen TV with digital channels

Food and drink

Coffee/tea maker
Electric kettle

Desk
Heating
Iron/ironing board on request
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

The front desk at this property is open daily from 3:00 PM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Charles Hotel Chatham

The Charles Hotel Hotel

The Charles Hotel Chatham

The Charles Hotel Hotel Chatham

The Charles Hotel Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

4/10 Poor

EDWARD

Business traveller

25 Jun 2025

Disliked: Staff & service, property conditions & facilities, room comfort

DISSAPOINTING

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.

Stayed 2 nights in Jun 2025

2/10 Terrible

Ross

Business traveller

25 Jun 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

6/10 Okay

Freddie

18 Jun 2025

Stayed 1 night in Jun 2025

6/10 Okay

Phil

Travelled with group

13 Jun 2025

Disliked: Amenities

I thought my booking included breakfast but it didn’t

Stayed 2 nights in Jun 2025

2/10 Terrible

Mark

Business traveller

12 Jun 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looks really good from the outside and on the pictures, but it’s an absolutely hell hole

Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

30 Apr 2025

Disliked: Staff & service

Empty reception area

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.

Stayed 1 night in Apr 2025

4/10 Poor

Andrew

27 Apr 2025

Disliked: Cleanliness, staff & service, room comfort

Disappointing

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.

Stayed 1 night in Apr 2025

2/10 Terrible

Gerry

27 Apr 2025

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

13 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.

Stayed 1 night in Apr 2025

8/10 Good

jeffrey

24 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice polite staff and friendly service.

Stayed 2 nights in Feb 2025

2/10 Terrible

Jackie

10 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms advertised is not the room you will get

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !

Stayed 1 night in Feb 2025

4/10 Poor

Mark

Travelled with family

5 Jan 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Sadly deceiving..

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.

Stayed 1 night in Jan 2025

2/10 Terrible

Johnathan

Travelled with partner

1 Dec 2024

Disliked: Staff & service, property conditions & facilities

Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable

Stayed 2 nights in Nov 2024

6/10 Okay

Darran

Business traveller

4 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2024

2/10 Terrible

Shanu

2 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.

Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.

Stayed 1 night in Sep 2024

4/10 Poor

Paul

Business traveller

6 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Not great at all.....

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.

Stayed 1 night in Sep 2024

4/10 Poor

Rufaro

Travelled with family

1 Sept 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness, staff & service

The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though

Stayed 1 night in Aug 2024

10/10 Excellent

Zack

23 Aug 2024

Liked: Amenities, property conditions & facilities

Yh really good

Stayed 1 night in Aug 2024

6/10 Okay

Ian

15 Aug 2024

Liked: Cleanliness

Disliked: Room comfort

Servicable but not recommended.

Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.

Stayed 1 night in Aug 2024