Malmaison Cheltenham

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Dates

May 2025

June 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk

Explore the area

Bayshill Road, Cheltenham, England, GL50 3AS

Cheltenham Town Hall
‪7 min walk‬
The Promenade
‪9 min walk‬
Cheltenham Racecourse
‪4 min drive‬

Room options

Club Deluxe Room

Sleeps 3
1 King Bed

Cosy Double

Sleeps 2
1 Queen Bed

Standard Double Room

Sleeps 2
1 Queen Bed

Club Room

Sleeps 3
1 Queen Bed

Junior Suite

27 sq m
Sleeps 3
1 King Bed

Signature Suite

47 sq m
Sleeps 3
1 King Bed

Club Deluxe Twin

Sleeps 3
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

19 May - 20 May

About this property

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests really like the accommodations for the overall comfort and cleanliness
Just a 4-minute drive from Cheltenham Racecourse and 12 minutes from Gloucester Docks
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM.

Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 10 per night)
Limited on-site parking

Food and drink

Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
A bar/lounge
A restaurant

Restaurants on site

Chez Mal Brasserie

Things to do

Library

Family friendly

Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Desk
Heating
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel

Malmaison Cheltenham Cheltenham

Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Hoi Yee

2 Feb 2025

Stayed 1 night in Jan 2025

10/10 Excellent

samantha

Travelled with partner

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really warm welcome from staff and when the big bath in our suite had an issue with water temperature, they switched us to an alternative room immediately. Thoroughly enjoyed our stay and will return.

Stayed 3 nights in Jan 2025

10/10 Excellent

Harry

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The room was very snug and the bed quite low but comfy and clean. Reception areas are very nice.

Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

25 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Travelled with family

25 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed in a cosy double room as a single traveller. Lovely room, cosy, warm and a great size for 1! Would stay again!

Stayed 1 night in Jan 2025

10/10 Excellent

Hoi Yee

23 Jan 2025

Stayed 2 nights in Jan 2025

8/10 Good

Geraint

19 Jan 2025

Liked: Cleanliness, staff & service

A few simple fixes could've made a huge difference

Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

Lisa

16 Jan 2025

Liked: Staff & service

Stayed 2 nights in Jan 2025

8/10 Good

William

Business traveller

14 Jan 2025

Liked: Cleanliness, staff & service

Stayed 1 night in Jan 2025

10/10 Excellent

John

12 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

4/10 Poor

John

9 Jan 2025

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Business traveller

8 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, room comfort

No hot water

This hotel is usually very good but had a poor experience. I had reserved a twin room but was given a double. In the morning, the hotel had no hot water and when this was told to front desk there was no apology or offer of alternative given. Expect better from an expensive 4 star hotel

Stayed 1 night in Jan 2025

8/10 Good

Jon

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

Veronica

5 Jan 2025

Stayed 1 night in Dec 2024

6/10 Okay

Debbie

2 Jan 2025

Liked: Staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Dom

Travelled with group

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

4/10 Poor

Paul

1 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Tired hotel never 4 star

A very tired hotel in need of a refurbishment. Hotel bar also tired and uninviting with a rude girl serving behind the bar who attempted to pour a cocktail and discovered she hadnt the ingrediants to make it!!

Stayed 1 night in Dec 2024

6/10 Okay

Helen

28 Dec 2024

Liked: Staff & service

Stay was average - staff were all helpful but room was a little tired and didn’t feel the cleanest. Parking was available for a fee and unfortunately no spaces in the main car park so had to park on the street nearby. Area is close to main amenities.

Stayed 1 night in Dec 2024

8/10 Good

Chris

Business traveller

26 Dec 2024

Liked: Amenities

Mould in the bathrooms and a reception that is not often manned.

Stayed 1 night in Dec 2024

10/10 Excellent

M

21 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

19 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff 🎄♥️

Lovely staff - the entire time! They gave us an upgrade to such a lovely room and when our bath plug wasn't working, they kindly let me have a bath in a different room so I could get ready for an event. An extremely pleasant group of people! 10/10! Oh, and the gluten-free eggs benedict was spot-on ♥️