Malmaison Cheltenham

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Where to?

Dates

September 2025

October 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk

Explore the area

Bayshill Road, Cheltenham, England, GL50 3AS

The Promenade
‪7 min walk‬
Cheltenham Town Hall
‪7 min walk‬
Cheltenham Racecourse
‪4 min drive‬

Room options

Club Deluxe Room

Very good

Sleeps 3
1 King Bed

Cosy Double

Wonderful

Sleeps 2
1 Queen Bed

Standard Double Room

Very good

Sleeps 2
1 Queen Bed

Club Room

Wonderful

Sleeps 3
1 Queen Bed

Junior Suite

Exceptional

27 sq m
1 bedroom
Sleeps 3
1 King Bed

Signature Suite

Exceptional

47 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Deluxe Twin

Sleeps 3
2 Twin Beds

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

5 Oct - 6 Oct

About this property

Malmaison Cheltenham

Eco-certified hotel with a 24-hour front desk and a restaurant

This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
Guests really like the accommodations for the cleanliness and overall comfort
Just a 4-minute drive from Cheltenham Racecourse and 12 minutes from Gloucester Docks
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM.

Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 10 per night)
Limited on-site parking

Food and drink

Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
A bar/lounge
A restaurant

Restaurants on site

Chez Mal Brasserie

Things to do

Library

Family friendly

Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

Business centre
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

Banquet hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Desk
Heating
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel

Malmaison Cheltenham Cheltenham

Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Garry

25 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, great location, superb hotel!

Stayed 2 nights in Jun 2025

10/10 Excellent

darren

16 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Business traveller

15 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxed hotel

Stayed 1 night in Apr 2025

10/10 Excellent

Brad

Business traveller

13 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 1 night in Jun 2025

10/10 Excellent

James

11 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

8/10 Good

Verity

9 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish and comfortable hotel in great location.

Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!

Stayed 2 nights in Jun 2025

8/10 Good

Fran

8 Jun 2025

Liked: Cleanliness, staff & service

Shabby room,dark bathroom poor toiletries

Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

5 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Stayed 1 night in May 2025

8/10 Good

Jane

Travelled with group

1 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.

Stayed 2 nights in May 2025

10/10 Excellent

Kate

Travelled with partner

30 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay for our anniversary, parts of the room are getting worn and you can see they are older but still a lovely room.

Stayed 1 night in May 2025

6/10 Okay

jonathan

Travelled with group

27 May 2025

Disliked: Amenities

Staff mostly incompetent - especially bar staff. Needs updating.

Stayed 3 nights in May 2025

10/10 Excellent

Gerald

Travelled with partner

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.

Stayed 1 night in May 2025

8/10 Good

Fran

Travelled with partner

24 May 2025

Liked: Cleanliness, property conditions & facilities

Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.

Stayed 2 nights in May 2025

6/10 Okay

Susan

Business traveller

23 May 2025

I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries. Grubby stairs and main areas. Overall an expensive experience for a poor nights sleep. Will not be revisiting.

Stayed 1 night in May 2025