8 Nov 2023 by Ratul Julkar
Dear Umit,Thank you for taking the time to share your lovely review following your recent stay at Apex Waterloo Place Hotel.Your kind words brightened our day, and we're delighted to hear about your positive experiences. We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Ratul Julkar,Night ManagerApex Waterloo Place Hotel
17 Jan 2024 by David
Dear Arja,Thank you for choosing Apex Waterloo Place Hotel.We are delighted you enjoyed staying with us We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David Gardiner
9 Sep 2023 by Reception
Dear Franz,Thank you for your rating, and we appreciate your feedback. If there are any specific aspects of your experience that you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure that your next stay with us is even more enjoyable.Best regards,Dave Duty ManagerApex Hotels
13 Jul 2023 by Euan
Dear ErikaThank you for your kind feedback and we hope to welcome you again to Apex Waterloo Place Hotel.Euan ReceptionApex Waterloo Place
19 Oct 2022 by David
Dear roland,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
27 Jul 2022 by Claire
Good evening Loannis, Thank you for taking the time to provide feedback, it is greatly appreciated. I'm sorry to read about your experience with ourselves, we aim to ensure all guests leave satisfied with their stay and it is evident that did not happen on this occasion - My apologies. I have taken the comments you have made and made sure the relevant departments are aware. We will take them on board and ensure we provide a better experience to all our guests going forward. My apologies once again and thank you for your time. Kind regards, Claire | Night Manager