"It is v reasonably priced and has all that you would want or need from accommodation of this nature. However, i have a medical condition and wet the ... " More
22 Aug 2019 by KA Manager
Thank you so much for your review. I’m glad you found our hostel to be good value for money; we strive to provide the best facilities and service for the best price possible. I’m very sorry to hear about your condition, you have my sympathies and I really appreciate your honesty and attempts to resolve the situation, it couldn’t have been easy or pleasant to deal with. As much as we value your honesty and cooperation, we have a duty to our other guests to provide a high standard of cleanliness in line with the health and safety regulations. As such, it would not be possible for us to allow for the mattress to be cleaned by anyone else but a professional using professional equipment and chemicals to ensure we meet the health and safety standards. Our mattresses are specifically designed for the hospitality industry, they are heavy duty and have a number of features to prevent things like bed bugs and mites. Our housekeeping team thoroughly inspect the mattresses, as well as all the linen between each guest use to ensure these features are not compromised for everyone’s health and well-being. Once again, I appreciate your coming forward and I hope I have your understanding. Best wishes - KA Management.
18 Jul 2019 by KA Manager
Hello, thank you for your rating. I would have liked to know the reasons for such a low score as it is not how we are usually rated as you will see from our excellent overall rating. We take all feedback very seriously, please feel free to contact us with further details if convenient.
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A vending machine, an arcade/games room, and multilingual staff are also featured at Kick Ass Grassmarket - Adults Only - Hostel. This Edinburgh hostel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Kick Ass Grassmarket - Adults Only - Hostel offers 25 accommodations. This Edinburgh hostel provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Bathrooms include a shower. Housekeeping is provided once per stay.
For a fee, guests can enjoy a local cuisine breakfast daily from 7 AM to 11 AM.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests must show a valid passport or ID. This is the only form of identification that is accepted at this property.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
