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Best Western Frodsham Forest Hills Hotel

3.0 star property

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Photo gallery for Best Western Frodsham Forest Hills Hotel

Indoor pool
Courtyard
Spa
Indoor wedding
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub

Explore the area

View in a map
Overton Hill, Frodsham, England, WA6 6HH
  • Place, Lady Heyes Crafts and Antique Centre
    ‪2 min drive‬
  • Place, Delamere Forest
    ‪9 min drive‬
  • Place, Chester Zoo
    ‪15 min drive‬
  • Airport, Manchester (MAN)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

7.2 out of 10
Good
(12 reviews)
  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Standard Room With Double Bed-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

Family Room

  • Sleeps 4

Standard Room with One Double Bed and One Single Bed

  • Sleeps 2

Executive Room

  • Sleeps 2

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About this property

Best Western Frodsham Forest Hills Hotel

Hotel in Frodsham with a 24-hour health club and a sauna
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Best Western Frodsham Forest Hills Hotel offers 58 accommodations with designer toiletries and hair dryers. Digital television is provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

This Frodsham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Frodsham Forest Hills Hotel. During your stay, you'll be within walking distance of Lady Heyes Crafts and Antique Centre. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 3-minute drive from Lady Heyes Crafts and Antique Centre and 8 minutes from Delamere Forest
  • Dogs welcome for a fee
Best Western Frodsham Forest Hills Hotel offers its guests a children's pool, an indoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A sauna, tour/ticket assistance, and room service (during limited hours) are also featured at the business-friendly Best Western Frodsham Forest Hills Hotel. Free self parking is available.

This 3-star Frodsham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Grill on the Hill - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grill on the Hill

Things to do

  • 24-hour health club
  • Children's pool
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 15.95 per person
  • Pet fee: GBP 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

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Best Western Frodsham Forest Hills Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 954 reviews
Rating 8 - Good. 363 out of 954 reviews
Rating 6 - Okay. 131 out of 954 reviews
Rating 4 - Poor. 47 out of 954 reviews
Rating 2 - Terrible. 32 out of 954 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice stay

Nice and clean hotel. Nice looking too. Nice views at the back and from the restaurant. Food reasonable and well priced.
Stayed 1 night in Jul 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with fantastic views and good pool and spa
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Maybe not the smartest hotel I have stayed in but it was clean and the staff were lovely.
Stayed 2 nights in Jul 2025

8/10 Good

Gilly

Travelled with family
Liked: Staff & service
Beautiful views and the staff are very good and efficient. Room service was quick, food hot and very tasty. It is a quiet location and in a rural location. Suited us very well.
Stayed 1 night in Jul 2025

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some areas require refurbishing

Areas within the hotel have been improved over last couple of years ie restaurants and reception. However the room I stayed in on the second floor was in need of refurbishment. Especially the bathroom reminded me of my modern pink bathroom suite in 1980
Stayed 1 night in Jul 2025

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great quiet area. Very nice lobby. Good gym and pool. Toilet cluld do a refurb but but nothing major. Overall very happy with my stay.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disappointing

When booking it says there is a pool in the facilities, when already booked got an email to say pool is chargeable extra - it doesn't say that anywhere on the listing, this was why we booked the hotel and it was a great dissapointment to learn we would have to pay extra on top of the already expensive room to use it. When we arrived at the hotel, the receptionist advised that we have breakfast included and explained what times and where to go. However, in the morning we were turned away from breakfast as apparently it wasn't included in our room and they wanted £15.99 per person?! Thats the most expensive breakfast I've ever seen! Looked to me as if they tried to get more people in the restaurant under pretenses that you have breakfast but end up paying this extortionate price because you are already there and there is nowhere alse to eat close! In addition to the pool situation there was a massive sign at reception to say the pool is out of order what was not mentioned on any of the emails I was getting prior to coming. Overall a dissapointing stay although the room was big and the bed comfy. Generally it was dated and smelled of damp. No air con, just some lousy fan which did nothing but made us feel like were back in the 90s.
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Business trip stop over

I stayed for one night on a business trip. It was very hot and there was no air conditioning. My room was next to the pool plant room and boiling hot. Location though is great, the nature area was amazing to go running in and made the stay really worthwhile
Stayed 1 night in Jun 2025

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

It's alright.

Overall not a bad stay. The hotel have heavily focused the refurb effects on the public areas. Nice floors but sadly where the refurbs seems to have stopped. The rooms haven't had any money spent on them since the 90s atleast. Plaster on the ceilings coming away. Paint peeling off. Very tired and outdated. No USB ports anywhere. Shower had no pressure control so it was either nothing or blasting a hole in your back. Didn't bother trying the bath. Bed comfortable.
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly! We stayed in the family room, the beds were super comfy and there's plenty of space, sheets and towels. Room and bathroom little dated, Breakfast was amazing. Such good value for money to stay here and have breakfast. Would stay again. We stayed on one of the hottest days of 2025, fans were provided which helped. Bar open late so no issues if you fancy a late night drink.
Stayed 1 night in Jul 2025

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Budget hotel

All staff were very friendly. Rooms very dated & incredibly hot & stuffy.
Stayed 4 nights in Jul 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alan

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little dated and the bed wasn’t the comfiest, however, the vent on the reception was so lovely and welcoming! Location was absolutely gorgeous too!
Stayed 1 night in Jun 2025

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Forest Hills before as it is close to family. It's a nice stay, the proerty is starting to look a little dated in some areas. It's disapointing that thet are now chargimg residents for the use of the pool on top of a stay.
Stayed 1 night in Jun 2025

6/10 Okay

Peter

Liked: Staff & service

Decent size room

Nice size room for a family. Little tired but good for price.
Stayed 1 night in Jun 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities
Nice hotel with good amenities. Decor was dated and room was roasting hot
Stayed 2 nights in Jun 2025

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Lovely hotel. Rooms a bit dated and no air con so very hot. Room.did have openable windows and a fan which helped. Cannot comment on restaurant or breakfast as did not use / have.
Stayed 1 night in Jun 2025

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Kathryn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in our 1st room had most of the lights not working & the bathroom was very dated. After we were moved we still had one light out & there was a continuous drowning noise which made it hard to sleep. Would not recommend this hotel & surprised it nets the Best Western standards
Stayed 1 night in Jun 2025

6/10 Okay

Paul

Business traveller
Average.. pointless corner bath and no shower.. not great. Expected better for the price.
Stayed 1 night in Jun 2025

10/10 Excellent

Becky

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and facilities are really nice. We used the pool which was great too! The only thing I would say which wasn’t obvious for us on booking is there’s an extra charge to use the pool facilities.
Stayed 1 night in Jun 2025

10/10 Excellent

Suzanne

Stayed 1 night in May 2025

10/10 Excellent

Ovidiu-Iuliu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accomodation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and very helpful staff
Stayed 1 night in May 2025

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