The New County Hotel

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Where to?

Dates

August 2025

September 2025

40-inch flat-screen TV with digital channels, TV

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Kitchen
Housekeeping
Free WiFi

Explore the area

44 Southgate Street, Gloucester, England, GL1 2DR

Gloucester Docks
‪4 min walk‬
Gloucester Cathedral
‪5 min walk‬
Gloucester Quays
‪8 min walk‬

Room options

2 bedrooms, desk, laptop workspace, free WiFi

One Bedroom Apartment

Wonderful

70 sq m
1 bedroom
City view
Sleeps 2
1 Double Bed

Two Bedroom Apartment

Exceptional

74 sq m
2 bedrooms
City view
Sleeps 4
2 Double Beds

Double or Twin Room, Non Smoking

Good

20 sq m
Sleeps 2
1 Double Bed OR 2 Twin Beds

Family Room, Multiple Beds, Non Smoking

22 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Triple Room

23 sq m
Bay view
Sleeps 3
3 Twin Beds

Twin Room, 2 Single Beds, Non Smoking

20 sq m
Sleeps 2
2 Twin Beds

Double Room, 1 Double Bed, Non Smoking

20 sq m
Sleeps 2
1 Double Bed

Single Room, 1 Single Bed, Non Smoking

Very good

16 sq m
Sleeps 1
1 Twin Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Business services

for 1 room

includes taxes & fees

19 Aug - 20 Aug

About this property

The New County Hotel

Hotel with a 24-hour front desk, a short walk to Gloucester Docks

Along with a 24-hour front desk, this smoke-free hotel has express check-out and free WiFi in public areas.

The New County Hotel offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with digital channels. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

This Gloucester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2024.

Our customers tell us they can't get enough of the helpful staff at The New County Hotel. During your stay, you're just a quick walk from Gloucester Docks. Features include free WiFi in public areas.

Free WiFi
Services include luggage storage
Guests have great things to say about the clean accommodations and the helpful staff
Steps from Gloucester Waterways Museum and Greyfriars

The New County Hotel offers its guests express check-out. WiFi is free in public spaces.

This 3-star Gloucester hotel is smoke free.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (GBP 8 per day)

Family friendly

In-room kitchen

Conveniences

24-hour front desk
Luggage storage

Guest services

Housekeeping (daily)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
High-pile carpet in room
No lift
Stair-free path to entrance
Thin carpet in public areas

3 floors
Built in 1800
Renovated guestrooms - April 2024
Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Hair dryer
Shower
Towels provided

Entertainment

40-inch flat-screen TV with digital channels

Food and drink

Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
Freezer
Hob
Kitchen
Oven
Toaster

Access via exterior corridors
Desk
Desk chair
Heating
Laptop workspace
Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 20

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Late check-out subject to availability

Late check-out fee: GBP 20

Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Nearby parking fee: GBP 8 per day (820 ft away)
Early check-in fee: GBP 20 (subject to availability)
Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

New County Hotel Gloucester

New County Hotel

New County Gloucester

New County Hotel Gloucester

The New County Hotel Hotel

The New County Hotel Gloucester

The New County Hotel Hotel Gloucester

The New County Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Rachael

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Derren

Travelled with partner

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing to dislike all good had a great stay here definitely would stay again

Stayed 1 night in May 2025

10/10 Excellent

Ken

Travelled with partner

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great but the bed was a little hard for my liking.

Stayed 1 night in Apr 2025

8/10 Good

Anthony

29 Apr 2025

Liked: Cleanliness

The hotel was good and it's location is excellent, however no lift and narrow winding corridors are not conducive to an elderly patron. The single bed mattress while adequate was lumpy in places and uncomfortable.

Stayed 3 nights in Apr 2025

8/10 Good

David

28 Apr 2025

Stayed 2 nights in Apr 2025

8/10 Good

Jane

28 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was extremely convenient for my visit. Would certainly re book again if i revisit Gloucester. A couple of gripes though.No lift. Understandable given it's a listed building. I was not inconvenienced personally by this. But i didn't recall reading that there was no lifts. When i went to book in, i didn't realise i had to book in at the bar. A sign would have been appreciated.. the image of the building on this web site is of the build opposite the hotel, which confused me for about 10 seconds. Perhaps i didn't read the small print and it didn't impact on my enjoyment of my visit. I found the people of Gloucester incredibly helpful and friendly.

Stayed 4 nights in Apr 2025

2/10 Terrible

Charbel

Business traveller

24 Apr 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The reality is very different from the pictures listed online ! My room was terribly small, cold, dirty, with an uncomfortable small bed which was terrible for my back pain. When I finally fell asleep the pigeons woke me up!! Such an annoying noise. there are solutions for that if the hotel is interested in receiving better reviews

Stayed 1 night in Apr 2025

8/10 Good

Ben

23 Apr 2025

Stayed 3 nights in Apr 2025

6/10 Okay

Tawakalitu Olajumoke

Travelled with group

16 Apr 2025

Liked: Cleanliness, staff & service, amenities

The bed needs to be adjusted, and the bed is too short.

Stayed 2 nights in Apr 2025

8/10 Good

Caroline

14 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Great cheap hotel

We really enjoyed our stay here. It was fabulous to have a microwave and crockery although we didn’t use it. The room was nicely decorated and the bathroom was lovely. It would have been nice to have a view from the window but we only stayed one night so it didn’t matter.

Stayed 1 night in Apr 2025

4/10 Poor

Ian

6 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

I was not allowed to stay for 1 night out of the four I booked, I was arrested (wrongly) and came back to hotel to find all my stuff removed from my room I asked where my belongings were to be told I don’t know Awfull

Stayed 4 nights in Apr 2025

6/10 Okay

Joe

Business traveller

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

i managed to get a room on the third floor, lots of steps. the bed was very hard, unfortunately when making a cup of tea the milk in the fridge was bad resulting in no tea.the tv aerials were unplugged and the wifi was non existent. not sure who does the laundry but the towles need changing as are all frayed

Stayed 1 night in Mar 2025

10/10 Excellent

PETER

25 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, great location for city sightseeing.

The photo they offer is of the bulding opposite and the hotel itsefl as much younger! It is also apparant that it has had some quite recent refurbishment and our room was almost new. It was quiet and comfortable and fully what I expected. My only concern is that the hotel frontage is onto a pedestrianised road and I wonder if I will get a ticket (in due course) for driving there...on a Sunday? I suggest the hotel information SHOULD explain this better and direct guests arriving by car to use the street behind, where they can park

Stayed 2 nights in Mar 2025

8/10 Good

Frederick

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good overall only problem for me was the room was upstairs in the courtyard and the Double bed was to low had trouble getting in a out

Stayed 3 nights in Mar 2025

4/10 Poor

Nicola

23 Mar 2025

Stayed 1 night in Mar 2025

10/10 Excellent

MATTHEW

16 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a tidy hotel in the centre of Gloucester, with a good / stylish bar. Rooms were very tidy and modern.

Stayed 1 night in Mar 2025

4/10 Poor

Joshua

Travelled with group

15 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed with our trip. Staff were pretty unhelpful and unaccommodating. The surrounding area felt unsafe. Wouldn’t return.

Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

15 Mar 2025

Stayed 1 night in Mar 2025

6/10 Okay

Jackie

Travelled with group

13 Mar 2025

Liked: Cleanliness

Very noisy on the first nights, with music blaring out of the bar downstairs. Also noisy in thr mornings with street sweepers and deliveries.

Stayed 2 nights in Mar 2025

6/10 Okay

Grahame

7 Mar 2025

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

17 Feb 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Unfortunately the room was cold as window left open. The radiator wasnt working but luckily ther was an electric heater which took a littlevtime to fathom out how to work and took a longvtimevto heat room. Bathroom freezing and no hot water for shower or taps. Offered another room to shower but that had the same problem. Has potential if above dealt with. Facilities, fridge and microwave in room , good.

Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Travelled with family

8 Feb 2025

Disliked: Cleanliness, property conditions & facilities

Eventually made it right

My stay was for 14 days to visit family. My first 10 days was a trial. The hallway to my room smelled like death and every day the smell would creep into my room more and more. I brought it to the attention of the front desk several times and was told they would have house keeping put a plug in to help with the smell. It got to where I couldn’t be in my room. I finally was able to work with George who was amazing, he came to room saw the mold and smelled what I was smelling and got me to a new room. Which at first was great until I realized the WiFi was not working. I reached back out to George who put in a request to have it looked at. Unfortunately the staff changes daily so for the next two days I got a cold shoulder from the rest of the staff. They kept telling me there was nothing they could do. I racked up huge charges on my roaming because I had to use my phone. Finally 2 days later George was back and got me into another room and tested it to make sure the WiFi worked. The window rattled constantly but I was not about to switch to a 4th room, so I stuck a towel in the window. 10 days into my 14 day stay they made it right. This was the second time I have stayed here, the first time was good, but this time was absolutely terrible. I don’t think I will stay here again next year.