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The New County Hotel

3.0 star property

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Photo gallery for The New County Hotel

Triple Room
Exterior
40-inch flat-screen TV with digital channels, TV
One Bedroom Apartment | Living area
40-inch flat-screen TV with digital channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Kitchen
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
44 Southgate Street, Gloucester, England, GL1 2DR
  • Place, Gloucester Docks
    ‪4 min walk‬
  • Place, Gloucester Cathedral
    ‪5 min walk‬
  • Place, Gloucester Quays
    ‪8 min walk‬

Room options

View all photos for Single Room, 1 Single Bed, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Single Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Double Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Non Smoking

Twin Room, 2 Single Beds, Non Smoking

Twin Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Double or Twin Room, Non Smoking

7.4 out of 10
Good
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 23 sq m
  • Bay view
  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Apartment

2 bedrooms, desk, laptop workspace, free WiFi

One Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Apartment

2 bedrooms, desk, laptop workspace, free WiFi

Two Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

The New County Hotel

Hotel in Gloucester with a 24-hour front desk
Along with a 24-hour front desk, this smoke-free hotel has express check-out and free WiFi in public areas.
The New County Hotel offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with digital channels. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

This Gloucester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2024.

Our customers tell us they can't get enough of the helpful staff at The New County Hotel. During your stay, you're just a quick walk from Gloucester Waterways Museum. Features include free WiFi in public areas.
  • Free WiFi
  • Services include luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Gloucester Waterways Museum and Greyfriars
The New County Hotel offers its guests express check-out. WiFi is free in public spaces.

This 3-star Gloucester hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8 per day)

Family friendly

  • In-room kitchen

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No lift
  • Stair-free path to entrance
  • Thin carpet in public areas

More

  • 3 floors
  • Built in 1800
  • Renovated guestrooms - April 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Hob
  • Kitchen
  • Oven
  • Toaster

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8 per day (820 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

New County Hotel Gloucester
New County Hotel
New County Gloucester
New County Hotel Gloucester
The New County Hotel Hotel
The New County Hotel Gloucester
The New County Hotel Hotel Gloucester

Reviews

The New County Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 172 out of 495 reviews
Rating 8 - Good. 165 out of 495 reviews
Rating 6 - Okay. 62 out of 495 reviews
Rating 4 - Poor. 45 out of 495 reviews
Rating 2 - Terrible. 51 out of 495 reviews

Reviews

8/10 Good

Ifeoluwapo

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn’t stay again

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience
Stayed 1 night in Jul 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great central spot. 24 hr check in. Room was spacious and had everything you need
Stayed 1 night in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will visit again.

Very enjoyable stay at a good price for a central location in Gloucester City.
Stayed 2 nights in Aug 2025

8/10 Good

Simon

Liked: Cleanliness, room comfort

fair room for price

good size room, Fan which was welcomed, bed ok and room tidy. needs a hook for towel as knowhere to place it when in shower, few cracked tiles.
Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

d

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the hotel. Staff were always very friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay, ideally situated , nice rooms & friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.
Stayed 1 night in Jul 2025

6/10 Okay

Beverley

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Poppy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and tried to help (couldn’t move rooms due to availability). The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.
Stayed 1 night in Jul 2025

4/10 Poor

Chris

Travelled with family
Disliked: Property conditions & facilities
The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Business traveller
Liked: Amenities
I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations. The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process. On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay. So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.
Stayed 1 night in Jul 2025

8/10 Good

Kerry-Anne

Liked: Cleanliness, staff & service, property conditions & facilities

2 night stay

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center. Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room. Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar. Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access. If you are staying in the rooms that are street facing, there is some noise from local pubs. Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed. We would absolutely stay here again.
Stayed 2 nights in Jul 2025

6/10 Okay

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this property its dated,dungy,and extremely basic. Was really loud lots of drunk people out the front till all hours
Stayed 1 night in Jul 2025

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities
Staff were excellent, area was handy to train station and quays.
Stayed 3 nights in Jul 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very good experience
Stayed 1 night in Jun 2025

6/10 Okay

douglas

Travelled with family
Liked: Cleanliness, staff & service

Hot stay

Top floor room No AC Almost melted Close to main street
Stayed 3 nights in Jun 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room I stayed in was very clean and well-looked after. I would recommend this to friends who were thinking of visiting Gloucester for a short break.
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No lift in the property.
Stayed 4 nights in Jun 2025

8/10 Good

R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location in the historic centre

This is a period hotel which has been completely refurbished, on the pedestrianised centre. There is a very peaceful courtyard at the rear, and rooms are better appointed than at Travelodge or Premier Inn. There is a council multi-storey car park at the rear, which charges £8 per day. My room had a proper fridge and a micro-wave. The courtyard could be much improved by having window boxes at ground floor windows, with geraniums. These cost little, are low maintenance, and would dramatically improve the appearance.
Stayed 1 night in Jun 2025

10/10 Excellent

Amr

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean Spacious rooms Quiet and nice courtyard
Stayed 3 nights in Jun 2025

10/10 Excellent

Amii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a bit apprehensive after reading some of the reviews but I’m glad I booked anyway. The service was tip top from everyone I met. The place smelled of fresh paint. My room was very clean and bathroom shower looked new. I was in Room 15 and it overlooked a courtyard, so was very quiet. The bed was comfortable. I would stay here again.
Stayed 1 night in Jun 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.
Stayed 1 night in May 2025

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