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Orsett Hall Hotel

4.0 star property

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Photo gallery for Orsett Hall Hotel

Indoor wedding
Exterior
Exterior
Chapel
Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Hot tub
  • 24/7 front desk

Explore the area

View in a map
Prince Charles Avenue, Grays, England, RM16 3HS
  • Place, Lakeside Shopping Centre
    ‪8 min drive‬
  • Place, London Cruise Terminal
    ‪8 min drive‬
  • Place, Bluewater Shopping Centre
    ‪17 min drive‬
  • Airport, London (STN-Stansted)
    ‪46 min drive‬

Room options

View all photos for Executive Double

Executive Double

Executive Double

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(32 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior
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  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, 919 reviews
The price is €101
includes taxes & fees
1 Dec - 2 Dec
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About this property

Orsett Hall Hotel

Hotel in Grays with a full-service spa and bars
This smoke-free hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Orsett Hall Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a hot tub and a sauna.
Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Orsett Hall Hotel. During your stay, you'll be close to Lakeside Shopping Centre. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy a bite to eat at Garden Restaurant, a brasserie that serves British cuisine
  • English breakfast served daily for a fee
  • Self parking available for a fee
  • Treat yourself to hot stone massages, manicures and pedicures, or body scrubs at the spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by car from Lakeside Shopping Centre and 12 minutes from Thames River
Orsett Hall Hotel offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The boutique Orsett Hall Hotel also features a terrace, a garden, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Grays hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.
Garden Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sartoria Cafe - Onsite café. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Garden Restaurant
  • Sartoria Cafe

Things to do

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16 per person
  • Late check-out fee: GBP 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Orsett Hall Grays
Orsett Hall Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel Grays

Reviews

Orsett Hall Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 323 out of 610 reviews
Rating 8 - Good. 164 out of 610 reviews
Rating 6 - Okay. 66 out of 610 reviews
Rating 4 - Poor. 31 out of 610 reviews
Rating 2 - Terrible. 26 out of 610 reviews

Reviews

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No customer complaint caring neither hotel image.

I have booked this hotel for me and my wife as were at a wedding close by and we are based in north of England. We checked in and all good. At 12:30 AM called reception to report the loud noise of people having sex and chatting very loud from the room next to us. The personnel at the reception mentioned that will do something about it. As the noise didn’t stop at all tried to phone reception again and the noise have not stopped at all and no answer from reception. This is terrible attitude from the staff member that don’t care about either the customer complaint and also the image of the hotel instead of being a high rating hotel now it will be advertised for the image that it has given us during our stay. I travel every week for business purposes so do lots of my colleague and we are a team of 121 people, just a start everyone of those 121 knows for sure to avoid this hotel. I travel every week for business purpose and every week in a different country/hotel and can reassure you never had such a bad attitude of customer caring.
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service

Romantic weekend

We stayed in one of the suites. It was a Lovely quiet romantic weekend
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Positive help and constructive criticism

Spot staining on carpets in room clearly careless from other guests but cleaners could do more ,large gap under main door to room 30 could do with strip also shower controls in bathroom looks like bits missing eg,chrome covers etc ,wardrobe in room simply needs hand handy man to cut 2 inches off bottom and push up to wall under electricity box ,if all these small jobs are done in room 30 will be perfect ,my past job was quality controls in 5 star hotels so I can spot minor irritations easily and advise on all your rooms if you want any help regards Dave
Stayed 1 night in Jul 2025

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect as always

I travel to London a few times a month and this is always my go to hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Marva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and courteous. Helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Simon

Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back again !

Stayed before and always use it when in the area.
Stayed 1 night in Jul 2025

10/10 Excellent

Olajumoke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very spacious, lovely staff. Only negative comment, there is a £10 an hour charge to use the pool area! No wonder it was empty.
Stayed 1 night in Jun 2025

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best yet !!

Friendly staff, superb surroundings with an easy to get to location. Excellent rooms with comfy beds and a superbly cooked breakfast. 11/10 well done 👍
Stayed 1 night in Jun 2025

10/10 Excellent

Martin

Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay,
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

I’ve used this hotel now on several business trips, good for parking. It’s a great place, lovely grounds, nice staff, good restaurants. Also has a small gym on site - which is ok. I’d definitely stay again, for me, its better than most other accommodation in the area.
Stayed 3 nights in Jun 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Superb venue, for a relaxing break. Superb sleep, superb service, superb food. What more do you need.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely 2 night stay at Orsett Hall. The grounds are lovely with an array of wild birds including green parakeets. The food was good with very generous portions. The room was clean. Bathroom was clean just had some sealant peeling off bottom of the bath. The bed was a bit too hard for me. We used the swimming pool, sauna and steam room. We were the only ones using the pool so it was fine but it isn't that big so would have felt crowded if anyone else was in there. I did notice that some of the tiles around exposed edge needed cleaning. The staff were all lovely and very polite and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Shell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and staff were wonderful
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my experience at the Orsett Hotel I was there for a family wedding the room was clean and a nice size. The reception staff was friendly and helpful by getting me soya milk for my tea both in my room and in the restaurant. The hotel also held luggage after checking out. My only gripe was the deposit they had to take for my room I wasn't going to get any incidentals as I didn't need any and when I asked if I could use the deposit towards a late checkout they said I can't be used for it I would consider it an incidental.
Stayed 1 night in May 2025

10/10 Excellent

Tarlochan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely stay and beautiful all around. Will come again. Thanks
Stayed 1 night in May 2025

8/10 Good

John, Grimsby

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I've been a regular business traveller at Orsett for the past 18 months. I think it offers very good quality and value for money, certainly when compared to the somewhat tired Premier Inn properties around Basildon that are generally more expensive. One area I've been less impressed with is the "buffet breakfast experiment" which has recently been introduced on certain days. It has a noticeable impact on the quality of the hot breakfast items, compared to the normal table services, so not a good idea in my opinion.
Stayed 3 nights in May 2025

10/10 Excellent

Graham

Stayed 1 night in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely venue and gardens. Breakfast was a bit of a shame. They had run out of most items in the buffet and we had to wait for a table. They should also have proper hot water for drinks and not flasks. Overall it was a very pleasant stay with lovely rooms.
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

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