The Craiglands Hotel, Sure Hotel Collection by Best Western

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Where to?

Dates

September 2025

October 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
24/7 front desk
Room service
Pet-friendly

Explore the area

Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ

Ilkley Moor
Ilkley Golf Club
‪4 min drive‬
East Riddlesden Hall
‪18 min drive‬
Leeds (LBA-Leeds Bradford)
‪17 min drive‬

Room options

Executive Room, 1 King Bed, Non Smoking

Good

Sleeps 2
1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

Very good

16 sq m
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Non Smoking

Excellent

24 sq m
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Non Smoking (with Sofabed)

Good

Sleeps 4
1 King Bed

Standard Room, 1 Double Bed, Non Smoking

Very good

16 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed, Accessible, Non Smoking

Very good

16 sq m
Sleeps 2
1 Double Bed

Similar properties

Breakfast included
Pet-friendly
Parking included
Free WiFi

includes taxes & fees

21 Sept - 22 Sept

About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Hotel in Ilkley with a 24-hour front desk and a restaurant

A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, conference space, and dry cleaning.

The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

During your stay at The Craiglands Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of The DalesWay. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.

Free WiFi (speed: 25+ Mbps)
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Services include dry cleaning/laundry, luggage storage, and wedding services
11 minutes by foot from The DalesWay and a 3-minute drive from Ilkley Pool and Lido
Dogs welcome for a fee (restrictions apply)

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ilkley hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.

Late night fare is available from room service (during limited hours).

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
A bar/lounge
A restaurant
Snack bar/deli

Family friendly

In-room cot
In-room sofa bed
Laundry facilities
Living room
Rollaway/extra bed (surcharge)
Separate bedroom
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

7 meeting rooms
Conference centre

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
1 floor
Ballroom
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Double sofa bed
Free cot
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with cable/satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Late-night room service

Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board
Laptop workspace
Living room
Phone
Portable fan
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 20.00 per pet, per night
Only dogs are allowed
Maximum 1 pets
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 10.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of GBP 50.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults, and GBP 6.25 to 10.00 for children
Pet fee: GBP 20.00 per pet, per night
Service animals are exempt from fees
Housekeeping is available for an additional fee
Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands

Best Western Plus Craiglands Hotel

Craiglands Hotel Ilkley

Craiglands Ilkley

The Craiglands Hotel Ilkley, Yorkshire

Best Western Plus Ilkley Craiglands

Best Western Plus Craiglands

Craiglands Hotel

Best Western Plus Craiglands Hotel Spa

Best Western Plus Ilkley Craiglands Hotel

Best Western Plus Ilkley The Craiglands Hotel Spa

The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

8/10 Good

Gary

Travelled with partner

12 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was lovely and comfortable. The lady on reception was a little unhelpful but hey ho we all have bad days.

Stayed 1 night in Jun 2025

8/10 Good

Lucy

9 Jun 2025

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

27 May 2025

Liked: Cleanliness, staff & service

Stayed 2 nights in May 2025

4/10 Poor

Craig

27 May 2025

Disliked: Staff & service

Stayed 2 nights in May 2025

4/10 Poor

Claire

26 May 2025

Stayed 2 nights in May 2025

8/10 Good

A

Travelled with family

15 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Quiet when we were there apart from noisy kitchen fans. Horrible car park, not sighnposted well from the road. Lift worked. Old building well adapted.

Stayed 1 night in May 2025

10/10 Excellent

Nigel

15 May 2025

Stayed 1 night in May 2025

6/10 Okay

Jane

5 May 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Not dog friendly !

We changed our usual hotel in Ilkey due to the location of Craiglands between the moors and the town and the Best Western brand and as it stated dog friendly . The dog beds and the bottle of bubbly was a lovely touch , with a very comfy bed and great bathroom .However we felt 2nd class citizens just because of the dog . Signs on the towels asking us to use them for the use intended ! The room was long and dark and view of a pipe , mossy roof and brick wall . We had to leave the window open as the room was so hot and so was woken each morning by the kitchen extractor fan at 6-7 am . When we politely asked to move we were told there was no spaces in dog friendly rooms and they couldnt do anything about it. We would have checked out but the room was not refundable . When we saw an upgraded room it was like a different hotel . Meals/drinks had to be taken in a bar room and even when the big restaurant was closed for breakfasts we felt we were put in isolation in the bar on our own even thought the brasserie floor where everyone else was was hard and so easier to clean . No food available after 7.30 . It did feel like Marie Celeste and bars/reception had a intercom system if you needed a member of staff .Maybe no people in the bar due to the cost of drinks £16 a pint of beer and glass of wine . Unsure if we paid the same as other standard rooms but wasnt worth it ! Come on Best Western! Shame because the staff were lovely . I would add photos but this app wont let me .

Stayed 2 nights in May 2025

6/10 Okay

Julie

1 May 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

6/10 Okay

Ross

28 Apr 2025

Liked: Cleanliness, staff & service

Plenty of parking available. Sadly I was told that the restaurant was not open for two nights which wasn’t convenient.

Stayed 1 night in Apr 2025

10/10 Excellent

Antony

26 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Carolyn

16 Apr 2025

Liked: Cleanliness, staff & service, room comfort

Great stay

Great stay with the most friendly courteous staff I have met in a hotel. Great warm welcome at reception and great service from the staff at dinner and breakfast. Room very clean and bed and pillows very comfortable. Breakfast very good with good choice. The hotel is old fashioned and has real character I would stay again and recommend

Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Travelled with family

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel but family room is a bit cramped for a family of 4.

Stayed 1 night in Apr 2025

8/10 Good

EDWARD

12 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

6/10 Okay

PHILIP

10 Apr 2025

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Paul

Travelled with partner

8 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were helpful. Location is good. Only problem was the planning of the room, there was hardly any space to move around the end of the bed to get to the wardrobe.

Stayed 2 nights in Apr 2025

8/10 Good

Juliana

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location

Stayed 1 night in Mar 2025

8/10 Good

Paul

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Travelled with group

30 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Great stay. Room a little dated deco wise but bed very comfortable and bathroom adequate. Staff polite and very helpful. Breakfast was delicious

Stayed 1 night in Mar 2025

10/10 Excellent

Clive

30 Mar 2025

Stayed 1 night in Mar 2025

6/10 Okay

Marie

29 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Not as welcoming as usual

The hotel is in a lovely spot in the town of Ilkley, although it is up a hill, almost a mile from the town centre. We have stayed at Best Western Hotels many times over the years and found that this one didn't meet the usual standards. After parking our car in the car park we were faced with a set of very steep steps to get us up to the road outside the hotel and then more steps up. On checking in, we were ignored by the first member of staff we saw, but after a while another member of staff came to our rescue and mentioned that younger woman was learning the ropes. Fair enough as we all have to learn, but the young member of staff could have said someone would be with us soon instead of just leaving us standing there. Our room, number 234, was up in the loft to the second floor, then down steps then immediately up another steep set of steps with our suitcases! We are both pensioners and not in the first flush of youth! The room was fine, but somewhat warm and we had to leave the window open each night to breathe. At reception, there were hardly any tourist leaflets (we were told they had been removed) and a street plan of Otley, not Ilkley. The staff member managed to find me one but the reception did not have any for the 3 days we stayed, just the Otley town plan! Not useful for their residents! The next day we couldn't access our room. Probably due to the learner on the first day as the key had been wiped. All those steps up and down twice at the end of a busy day!

Stayed 3 nights in Mar 2025

8/10 Good

David

29 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

28 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate experience

Fantastic hotel. Great staff and service. Will definitely visit again.

Stayed 1 night in Mar 2025

8/10 Good

John

25 Mar 2025

Liked: Cleanliness, room comfort

Floorboards creak badly

Lovely room but the floors absolutely creaked in 121!and I could hear every foot movement in 122 next door!!

Stayed 2 nights in Mar 2025

8/10 Good

Angela

Travelled with partner

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great location, nice clean hotel, needs a little bit of maintenance upgrade in a couple of places but nothing major and was good value for money. Only problem was the bed was two singles pushed together so not very comfortable when you are on a romantic weekend away shall we say!

Stayed 1 night in Mar 2025