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Old Town Suites

3.0 star property

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Photo gallery for Old Town Suites

Flat-screen TV
Exterior
Premium bedding, in-room safe, individually decorated
Old Town Two Bedroom Suite | In-room dining
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Kitchen

Explore the area

View in a map
517 Truman Ave, Key West, FL, 33340
  • Place, Duval Street
    ‪1 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪3 min walk‬
  • Place, Southernmost Point
    ‪9 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪14 min drive‬

Room options

View all photos for Old Town Two Bedroom Suite

Premium bedding, in-room safe, individually decorated

Old Town Two Bedroom Suite

  • City view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Old Town One Bedroom Cottage

Old Town One Bedroom Cottage

Old Town One Bedroom Cottage

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Old Town Queen Studio

Old Town Queen Studio

Old Town Queen Studio

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Old Town Two Bedroom Suite

Premium bedding, in-room safe, individually decorated

Old Town Two Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Old Town Suites

A snack bar/deli, a coffee shop/cafe, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and a front-desk safe. Limited housekeeping is available.
Old Town Suites offers 4 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on a limited basis and hair dryers can be requested.

During your stay at Old Town Suites, you're just a quick walk from Duval Street. Free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli are available.
  • Free WiFi
  • Enjoy a bite to eat at Denny's, a diner that serves American cuisine
  • Self parking available for a fee
  • Amenities include a front-desk safe and a terrace
  • Steps from Duval Street and Ernest Hemingway Home and Museum
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Old Town Suites also features a terrace, express check-in, and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Old Town Suites was completed in October 2017.

Smoking is allowed in designated areas at this 3-star Key West hotel.

Denny's - This diner specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Better Than Sex Desserts - This café specializes in American cuisine. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Better Than Sex Desserts
  • Denny's

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (limited availability)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Built in 1972
  • Designated smoking areas
  • Renovated entire property - October 2017

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive check-in instructions prior to their arrival.

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 127 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hospitium Collection Key West Apartment
Hospitium Collection Apartment
Old Town Suites Apartment Key West
Hospitium Collection
Old Town Suites Key West
Old Town Suites Hotel
Old Town Suites Key West
Old Town Suites Hotel Key West

Old Town Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 171 reviews
Rating 8 - Good. 43 out of 171 reviews
Rating 6 - Okay. 11 out of 171 reviews
Rating 4 - Poor. 7 out of 171 reviews
Rating 2 - Terrible. 13 out of 171 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and affordable, i wish parking was available at stay, but overall a great place to spend a few days
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect location and an entire cottage to ourselves.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable place to stay...to fell in love
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Desirable location
Verified

10/10 Excellent

ZIQIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those that don’t like seeing anyone in person this is the check-in and vacation for you! We enjoyed staying here and people didn’t bother us and we didn’t bother others. We could stay in and have time together comfortably and make some food but also go out and dine anywhere on Duval.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s always fun n in Key West

Awesome unit to stay at while in Key West. A little un nerving waiting until almost last minute to get access code info. Owner should give a little more of a heads up when that information will be given. The unit was absolutely awesome. I hope I can get a reservation back there the next time I head down to Key West.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and nice. Good size room and big shower. Bed was comfy. Only issue was the door code was not working so we had to wait for housekeeping to give us key and she was late in getting room ready. Also know that parking is very limited. Only 2 spots for 4 rooms. But location could not have been better. Great spot. Would stay there again and I am clean freak.
Stayed 2 nights in May 2023
Verified

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking this property in June Expedia sent me an email one week before my reservation stating that Old Town Suites could not honor my reservation. One week before the busiest week in Key West I was left trying to find a new hotel. The property wouldn’t answer the phone or return calls, I had to dispute the charges. Do yourself a favor and book with the Almond Tree Inn across the street.
Stayed 3 nights in Oct 2023
Verified

6/10 Okay

Russell

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was a mouse that we were unable to catch. No broom to sweep up mouse droppings. There were also flying bugs in the house and very tiny ants all over the kitchen. We were only given 3 bath towels for two people for 5 days. There is no-one to speak to - no check in location; just an email with a door code. My calls to property management went unreturned. Location was excellent. Bed was comfortable. Definitely overcharged for the pests we had to deal with.
Stayed 6 nights in Jun 2024
Verified

2/10 Terrible

Jeff

Disliked: Staff & service, amenities, property conditions & facilities
Expedia rating was 8.5 / My rating would be a 3.5 max / Majority of outlets did not work / light in BR did not work / No hot water / There is no one available to talk with, you have to leave a message and hope for a call back / There was no parking (we paid for one), after it states 1 spot available, we were told to find a spot on the street, which is not easy in KW / Cottage advertises for $113 per night and with all the fee's, it goes up to $400 a night - A bit deceptive / The only positive is it is located a 1/2 block from Duval
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was never able to get into the property because I never heard from the property owner. They never responded to multiple phone calls, voicemails or email. I even went to the property several times and never saw anyone. I prepaid, so at this point, I do not have my money back.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg we loved our week here!! These accommodations location.. im not gonna lie.. are impossible to locate. So remember when you visit you will miss it maybe the first couple laps around. Keep the picture in its online bio information in your mind. I slept on pull out couch. Not bad at all. My friend wanted it warm so she took the bedroom with the ac on low. Waterflow in kitchen is minimal. Shower stall is gorgeous... great shampoo just be patient for the water to warm up. Bed was fabulous i heard. Coffee maker and I were best friends. Our location was the best! 24 hr drugstore across street and grand ole Duval street was just 1 block away. Didn't try restaurant next door. Stay here. GO!!! Romantic too btw.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Claudia

Disliked: Staff & service, amenities, property conditions & facilities
We were traveling in Florida for 14 days and had 12 good accommodations and one disastrous one: this room number 4. We named it "Cave". Where the room got an 8 rating is a mystery to us. The bed is squeezed into a space, leaving 25 cm on the left and right. A small window, at a height that you could not see through, but not crucial, because the window was taped. The bed linen is, contrary to the promise made of cheapest materials. The bed is lika a hammock. Towels for two people we received only after written request. The air conditioning leaves one, despite earplugshardly sleep. Furnishings old and shabby. Mattresses totally worn out. We can only warn against booking!!!
Verified

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Upon our arrival to the property the smart lock did not work and the door was left wide open and unlocked for anyone to enter. I texted the number that’s listed on the itinerary and let them know that the lock was not working and that the property was open. I was ok with that until more issues came up. The air conditioner can not keep the entire space at a comfortable temperature, the toilet would barely flush and we could not use it l, there was a terrible smell coming from the bathroom, and then there was the main concern which was there was no smoke detector in the unit at all. I texted the property’s number once again and told them I’d be leaving without staying the night immediately. They did not respond until noon the next day, and would not issue me a refund. It is highly unsafe and also illegal for them to not have a working smoke detector in the unit. Please do yourself a favor and DO NOT book with this property.
Verified

2/10 Terrible

Tara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

WARNING. Dont Stay here

We checked in at 4pm on July 16 2023, we told them by 4:44 the temperature in the apartment was 85 and sent pictures. We were told it would take 40 min to cool off the whole place. After 1.5 hours they responded saying someone was coming to look at it. At 2.5 hours still no one, and it was getting warmer now 86 degrees. No one came that night we had to go somewhere else, there was 4 of us so we had to rent 2 rooms since there were no more 2 bedroom condos we could find. The Almond Tree Inn next door was extremely accomodating and helped us. They said they get guests from there quite often since the property owners/managers never answer phone call. I texted the manager and told them we needed to know by 1030am if the air would be fixed, if not we had to reserve the Inn rooms again. (We werent going to repack again), no response after texts and phone calls. We ended up rebooking at 1100. At 1230 they said it was fixed. We asked the cleaning crew to check the temps at and they were at 82 still, when they told us it was at 77. That is not a working air conditioner. They sent a pic of the temp and said its hot outside. No sh*t, why wouldnt we want a cool place to sleep then. They told us they would fully refund us immediately but still have NOT. They condo was cute if only the air worked.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, affordable lodging with full well equipped kitchen. Clean and comfortable.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the studio and it was perfect! Small kitchen with medium size fridge, microwave and a few cooking and eating utensils. Convenient, safe and walkable area. Two onsite parking spaces available on a first come basis. No office onsite so we called to get our access code text to us once room was ready for check in.
Stayed 1 night in May 2022
Verified

4/10 Poor

Jo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Run away!!!

While the unit was clean, there was no check-in welcome packet with WiFi information (advertised as free - where? What?). Very small, only 6” either side of bed (watch toes and legs), raised shower is hazard exiting, teeny tiny “dining” table had no chairs (chairs were way too short for tall table - see photo); decorating was haphazard; very loud noisy neighbors above and next door all hours of the night and early morning except for Sunday our last night. Called early to see if we could check in or leave our luggage somewhere and received a check in code that did not work. Tried calling for half hour in the heat outside the room before finally calling hotels.com to move. Hotels.com called with no answer and was starting to move us when we finally received help and were able to get in. Wish we had just moved!
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Nicole R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed one night rental, not much was available. We stayed in detached cottage. Adorable and very clean. Great location
Stayed 1 night in May 2022
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect. Easy access to Duval. Across from CVS and a scooter rental place. The place is clean with decent beds. The only downside is not having a pool but we knew that going in! I’d definitely stay here again.
Stayed 4 nights in May 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Experience ever

When arriving we had no way of finding our room, not laid out well, no office, no human check in i received an email with a code to get into the room. When we walked in the room looked beautiful till we pulled back the covers. There was 2 pieces of hair-ignored and then discovered bugs in the bed. Determined to be an infestation of termites. Then looking further they were on the walls on the kitchen counter on the couch and floor. The number that is left in the room incase you need something didnt work. The restaurant connected had a different number that didnt work we had NOTHING till the following morning when housekeeping came to reach the manager. The housekeepers didnt speak English and couldnt communicate so i had to use a translation app. I had to push for a refund and currently waiting for refund. The parking is awful, no place to park we had to find street parking a block and half away. This termite issue was known by the owners as it was treated on Feb 28, 2022. We were told its normal to jave termites in FL just brush them aside. No it isnt normal and once you jave termites you need to have a treatment plan not forget about them. Worst experience in all of my years traveling. Just a few pictures to prove the bugs i even have video.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place! Loud during the day.

Perfect little studio type apartment just off Duval St in the heart of KW. Location was perfect!! Place is clean, quaint but amazing for the $$!! Our unit #4, was backed up against a coffee shop and pretty sure their kitchen was against our bedroom wall so it was extremely loud during the day but they close in the evening so it was quiet until 8am when they reopened. This is almost more like an AirBnb than a hotel (full kitchen, etc.). Would definitely stay here again!!
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Very nice property. Enjoyed our stay!!
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite deceiving from the outside. Inside was really nice, the attendant which was phone in was accommodating. Would definitely stay here again
Stayed 1 night in Mar 2022

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