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Hampton by Hilton London City

4.0 star property

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Photo gallery for Hampton by Hilton London City

Front of property
Room, 1 Queen Bed, Accessible
Fitness facility
Restaurant
Hypo-allergenic bedding, in-room safe, desk, soundproofing

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
12-20 Osborn Street, London, England, E1 6TE
  • Tower of London
    ‪12 min walk‬
  • Tower Bridge
    ‪18 min walk‬
  • London Bridge
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Family Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(52 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom

Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hampton by Hilton London City

Eco-certified hotel with free breakfast and a 24-hour fitness center
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, dry cleaning, and a 24-hour front desk.
Hampton by Hilton London City offers 129 air-conditioned accommodations with safes and hair dryers. Digital television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Hampton by Hilton London City gets high marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Tower of London and a few minutes from Tower Bridge
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the eco-certified Hampton by Hilton London City. A complete renovation of Hampton by Hilton London City was completed in May 2023.

This 4-star London hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - restaurant.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Estonian, French, Hindi, Hungarian, Italian, Polish, Romanian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Built in 1997
  • Fireplace in lobby
  • Renovated entire property - May 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Damage and nuisance policy: The hotel reserves the right to charge guests' credit or debit cards for any room damage or missing items as well as for any disturbance or nuisance guests have caused to other hotel guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Hotel London
Hampton by Hilton London City Hotel
Hampton by Hilton London City London
Hampton by Hilton London City Hotel London

Hampton by Hilton London City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1011 reviews
Rating 8 - Good. 349 out of 1011 reviews
Rating 6 - Okay. 73 out of 1011 reviews
Rating 4 - Poor. 19 out of 1011 reviews
Rating 2 - Terrible. 20 out of 1011 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities
The location was very good for what I wanted to see and do in the London area. The location is an ethnically diverse, working class neighborhood and that was fine by me. Other travelers might be disappointed that the surrounding area was not more upscale or scenic. My room was clean. The breakfasts were good. The staff was very polite. The reason I mentioned an unsafe condition is the shower stall situation. The shower stall floor was not textured--it was slippery--and no rubber bath mats were available. On my second night, I slipped in the shower and bruised the side of one foot. I had to ask staff at the front desk three different times for a shower stall bath mat (morning, afternoon, and evening). The first two times I was treated very politely but nothing was done. Finally, on the third try, staff explained that I should put the cloth bath mat inside the shower to avoid slipping and that there were no rubber bath mats available. It would have been much more helpful if staff were knowledgeable enough to explain this in the first place. Would I stay at this hotel again--yes--now that I know how to deal with the slippery shower stall floor. It would be a good idea for management to reassess this area of customer service.
Stayed 7 nights in Apr 2025

8/10 Good

lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, lots of food options in the hotel or close by. Great room, very comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brill

Great little hotel! Very comfy room and the staff were excellent
Stayed 2 nights in Apr 2025

10/10 Excellent

Myneeka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so personable, kind, and helpful. Top notch all around!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly service
Stayed 2 nights in Apr 2025

8/10 Good

Parvez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast buffet can be a little crowded.

Good hotel. Rooms are a little small. Tower bridge is about 20 min walk rather than 10 min walk. Breakfast gets quite crowded. But overall a decent stay at a good price.
Stayed 3 nights in Apr 2025

10/10 Excellent

Karley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Lovely room. Fantastic location.
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 3 nights in Apr 2025

10/10 Excellent

MARIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible, close to everything. Good breakfast, great helpful staff. Clean, cozy room. I love hilton hotel everywhere i go.
Stayed 2 nights in Apr 2025

10/10 Excellent

BABATUNDE, LAGOS

Liked: Staff & service, property conditions & facilities
Excellent location, ease of transportation, excellent staff (Kanc and Rakesh)
Stayed 4 nights in Apr 2025

10/10 Excellent

Gbadegesin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and staff equally!
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Good location Quiet hotel Great breakfast Clean
Stayed 1 night in Apr 2025

10/10 Excellent

FEMI, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good as well as the breakfast very clean hotel felt like it was new can’t be more than 3 years old , but area was abit sketchy . Indicated by the main door to the hotel being locked and need a card to access the hotel ,showed that . I’ve been at a lot of hotels in my time and it was quite unusual
Stayed 1 night in Apr 2025

2/10 Terrible

Srinivas

Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast. Basic hotel. Well maintained and clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent - especially the staff!
Stayed 1 night in Mar 2025

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