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Rating 10 - Excellent. 181 out of 370 reviews
10 - Excellent
181
Rating 8 - Good. 147 out of 370 reviews
8 - Good
147
Rating 6 - Okay. 27 out of 370 reviews
6 - Okay
27
Rating 4 - Poor. 13 out of 370 reviews
4 - Poor
13
Rating 2 - Terrible. 2 out of 370 reviews
2 - Terrible
2
8.6/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Verified traveller
25 Jan 2025
Liked: Cleanliness, room comfort
Amazing
Loved it. Very spacious studio with separate kitchen space. Close to the tube and great family-owned restaurants. Would definitely stay here again!
Verified traveller
Stayed 6 nights in Jan 2025
4/10 Poor
Verified traveller
Travelled with family
31 Dec 2024
Disliked: Cleanliness, room comfort
Apartment C
That we didnt make painment in advance we will leave as soon as possible. I really dont get for what property receive 8,8 marks? The bed desperately need new mattress. General cleaning. Only good things is near tube station, realy near.
Our second time here. Great location - close to tube and city and great facilities in the unit.
Noni
Stayed 4 nights in Nov 2024
4/10 Poor
Russell
5 Sept 2024
Disliked: Cleanliness
We had to be moved to to mold in the apartment. We had the first night. The second apartment was on the second floor while they were working in the hallway and lower apartment. It was better, but not anywhere near what was expected. Still very musty smelling And I am assuming the mold was removed prior to our arrival.
We had a great stay at Castletown House Apartments. The owner is friendly and accommodating, he assisted us with our luggage, explained how to use the equipment and was available throughout our stay. It’s an excellent location too, close to the tube, shops, eating and drinking places and tourist attractions. We’d gladly stay again. Many thanks.
The place gave a thorough immersion to living in London ‘burbs. Mark and his family were super accommodating and provided personalized service at the check in. There was a booking conflict which was resolved very quickly and favorably to us. Our vacation was exactly as we expected.
Anssi
Stayed 6 nights in Aug 2024
10/10 Excellent
Elena
Travelled with family
21 Aug 2024
Liked: Cleanliness, room comfort
Cozy apartment
Clean and comfortable, great location with access to the tube and restaurants. Very customer oriented management. Thank you Mark!
Elena
Stayed 4 nights in Aug 2024
10/10 Excellent
Raymond
Travelled with family
18 Aug 2024
Liked: Cleanliness, room comfort
Our family trip to london
The apartment is very convenient in terms of travel since it is situated very close to the underground and bus stop. There were shops around the block to buy things such as water and food. Mark is also accomodating and allowed us to check in early. Overall a convenient location for our return trip to London.
Mark, manager/coordinator was very helpful and kind to us during our stay there. Also, on the day of our departure he looked after our bags outside the apartment until we picked them in the afternoon. Moreover, he helped us for booking a UBER and loading our bags into the car.
I've experienced a true customer satisfaction at this place.
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
Victoria
Stayed 6 nights in Aug 2024
6/10 Okay
Sabrina
11 Aug 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Sabrina
Stayed 5 nights in Aug 2024
8/10 Good
Denny
10 Aug 2024
Liked: Cleanliness, amenities
The kitchen and laundry are super convenient for someone thats doing long term vacation. The area seemed safe and pretty quiet. But 30 mins away from city center.
Great location. Steps away from West Kensington underground and 7minute walk to Baron Court to catch the Piccadilly Line from LHR. Steps away from Restaurants and coffee shops. Would stay here again.
Romania
Stayed 4 nights in Jul 2024
10/10 Excellent
Maria
4 Jul 2024
Liked: Cleanliness, room comfort
Owner was extremely helpful, helped us with a problem on our booking. Perfect area, very safe. Not the newest looking place but well kept
Mark was an excellent host and the apartment was a great value. Apartment is sized for two. We were a party of 3. We brought a small 14 year old who slept on roll out bed. When bed was open, the apartment was tight. Liked that apartment was equipped with adapters for US electronics and usB charging in bedroom. Getting to either district subway or Picadilly line was easy. Many groceries and restaurants in near by area. The apartment was a nice way to spend a week in London. Appreciated kitchen and laundry facilities.
Melinda
Stayed 6 nights in Jun 2024
10/10 Excellent
Lisa
22 Jun 2024
Liked: Cleanliness, room comfort
Lovely stay, fantastic location, balcony was amazing and owner couldn't do enough to help, will be back!
Check-in was super easy. Mark is very attentive and quick to respond. Location is very good, close to 2 tube stations.
Joanikka
Stayed 5 nights in Jun 2024
8/10 Good
Caterina
Travelled with family
16 Jun 2024
Liked: Cleanliness, room comfort
Good
Second time staying at the appartments, good valve for the size and location. Safe area close to the tube and shops.
Caterina
Stayed 5 nights in May 2024
10/10 Excellent
Karen
10 Jun 2024
Liked: Cleanliness, room comfort
Everything you need !!
We stayed here when we first arrived in London and came back and back whenever we could while in London.
Great amenities, comfortable
Beds, fantastic host Mark. Remember this is London and if you want brand new you will be paying for it. If you want something that is comfortable, affordable and has everything you need in a great location then this is the place. Have recommended on various travel sites as a great option. Thanks again Mark.
This property was amazing to stay at! So close to the tube and easy transportation around the whole area. Kept us feeling safe and was so easy to get to where we needed to go without having to stay in a busy city area.
Will be back to stay here again :)
Emily
Stayed 6 nights in May 2024
8/10 Good
Karen
21 May 2024
Liked: Cleanliness, room comfort
Great host, great location, everything you need !!
Mark is great at communication and super helpful. We had a few stays at some of
His apartments and each time he did whatever he could to make our stay great. The units are not super modern but they have everything you need and the location is great. Thank you Mark for being so accommodating during our time in London !