Crowne Plaza London - Docklands by IHG - Reviews, Photos & Rates

See all properties

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Bar
Pool
Housekeeping
Spa

Explore the area

Western Gateway, Royal Victoria Dock, London, England, E16 1AL

IFS Cloud Royal Docks Station
‪3 min walk‬
ExCeL Exhibition Centre
‪5 min walk‬
O2 Arena
‪9 min drive‬
London (LCY-London City)
‪12 min drive‬

Room options

Standard Room

25 sq m
Sleeps 2
1 Twin Bed

Standard Room, 1 Double Bed, Accessible

25 sq m
Sleeps 2
1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

25 sq m
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed

33 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Minicooler)

Sleeps 2
1 King Bed

Standard Room, 1 King Bed

25 sq m
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed (Mini cooler)

25 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Double Beds (Mini cooler)

25 sq m
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds

25 sq m
Sleeps 4
2 Double Beds

Premium Room

Sleeps 1
1 Twin Bed

Similar properties

Pool
Pet-friendly
Free WiFi
Restaurant

for 1 room

includes taxes & fees

19 May - 20 May

About this property

Crowne Plaza London - Docklands by IHG

Waterfront hotel with a full-service spa and a fitness center

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a steam room are onsite. Housekeeping is available once per stay.

Crowne Plaza London - Docklands by IHG offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Our customers tell us they can't get enough of Crowne Plaza London - Docklands by IHG's great location. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Free WiFi in public areas, a full-service spa, and an indoor pool are available.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Indulge with massages at Rinu
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym and a steam room
Guests have great things to say about the location and the breakfast
5 minutes by foot from ExCeL Exhibition Centre and a 3-minute drive from Thames River

Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the eco-certified Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Crowne Plaza London - Docklands by IHG has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (GBP 25 per day; includes in/out privileges)
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
A bar/lounge
A restaurant

Things to do

Full-service spa
Gym
Indoor pool
Steam room

Family friendly

Babysitting (surcharge)
Free cot
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting room

Outdoors

On the waterfront

Full-service spa

In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Assistive listening devices
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Free cot
Hypo-allergenic bedding

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 19.99 per person
Self parking fee: GBP 25 per day (in/out privileges)
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands

Crowne Plaza London Docklands

London Docklands Crowne Plaza

Crowne Plaza London - Docklands England

Crowne Plaza London - Docklands Hotel London

Crowne Plaza London Docklands Hotel

Crowne Plaza Docklands Hotel

Crowne Plaza Docklands

Crowne Plaza London Docklands

Crowne Plaza London Docklands an IHG Hotel

Crowne Plaza London - Docklands by IHG Hotel

Crowne Plaza London - Docklands by IHG London

Crowne Plaza London - Docklands by IHG Hotel London

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Emma

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

C

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2025

10/10 Excellent

Graham

Business traveller

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute joyful stay, Vivien and Iosha were fantastic, really couldn't do much more for you, excellent service.

Stayed 3 nights in Jan 2025

10/10 Excellent

Kate

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We have had a wonderful stay Speedy efficient check in warm welcome Spotlessly clean great service throughout our visit

Stayed 1 night in Jan 2025

8/10 Good

Sue

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay we sere happy with our room and breakfast in the morning was excellent

Stayed 1 night in Jan 2025

10/10 Excellent

Maheshwaran

Travelled with family

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Denise Grace

Travelled with family

18 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional Care by an exceptional staff

Stayed 4 nights in Jan 2025

10/10 Excellent

Chris

Travelled with family and small children

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great option for O2 Arena, good transport links close by as well as a few places to grab food/drink. Hotel was nice and quiet, staff seemed very friendly and helpful and the check in/out process was very straightforward.

Stayed 1 night in Jan 2025

8/10 Good

David

Travelled with family

12 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good one night stay

Good stay, staff were friendly and helpful. Great location.

Stayed 1 night in Jan 2025

10/10 Excellent

Dave

Travelled with family

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Banana

Was a wonderful couple of nights at a beautiful hotel . Located on the docks beautiful setting around the corner from Royal Victoria DLR so good access to tube and centre of London. Staff so helpful and friendly Excellent breakfast comfy clean room. Has a pool which was a bonus for kids and wow has a mini spin drier in the changing rooms to dry ya smalls after a swim so no damp swim gear back in the suitcase result. Club card treat smashing 👏

Stayed 2 nights in Jan 2025

10/10 Excellent

VALERIE

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely stay perfect for our trip to the Excel, had an upgrade to a suite which was amazing ! Great view over the river , breakfast was lovely too.

Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5 stars

Stayed 1 night in Jan 2025

10/10 Excellent

Babatunde

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

It was amazing. Nice staffs.

Stayed 1 night in Jan 2025

8/10 Good

Tracy

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely stay

Very helpful and friendly staff. Polite and kind with children. A lovely stay!

Stayed 2 nights in Dec 2024

10/10 Excellent

Siu Pun

Travelled with partner

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed there for the Paul McCartney concert. The reception was very friendly and helpful (told me how to get back to the hotel from the O2 stadium as the Cable car was closed early). I would like to thank one of the staff Lilia for her help! I will definitely come back because of the staff.

Stayed 2 nights in Dec 2024

8/10 Good

Ilir

Travelled with family

28 Dec 2024

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Dec 2024

8/10 Good

Justin

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Staff, especially in bar, very friendly. But all staff were pleasant, thanks.

Stayed 1 night in Dec 2024

8/10 Good

Vicky

Travelled with group

22 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Very clean hotel

Very nice hotel and clean, we got a room upgrade with was very nice. Service was okay, not hugely friendly but not rude. Breakfast was very good. Close the the excel, will be staying again .

Stayed 1 night in Dec 2024