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DoubleTree by Hilton Hotel London ExCel

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Photo gallery for DoubleTree by Hilton Hotel London ExCel

Restaurant
Restaurant
Twin Room (Guest)
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, Thames Barrier Park
    ‪9 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Airport, London (LCY-London City)
    ‪12 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.6 out of 10
Excellent
(48 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(20 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

9.4 out of 10
Exceptional
(13 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • Water view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Queen Room with Sofa Bed

  • Sleeps 3

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room with View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View

  • Sleeps 2

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room with Water View

  • Sleeps 2

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom King Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Queen or Twin Room

  • Sleeps 2

Similar properties

Reception
Hampton by Hilton London Docklands
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,001 reviews
The price is €78
includes taxes & fees
9 Feb - 10 Feb
Hampton by Hilton London Docklands

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront hotel with a restaurant, 7-minute walk to ExCeL Exhibition Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff excellent, vreat place to stay
Stayed 2 nights in Oct 2025

8/10 Good

Amy

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Ayesha

Stayed 2 nights in Oct 2025

6/10 Okay

Gray

Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Very clean room, the amenities were good and the staff were all lovely.
Stayed 2 nights in Oct 2025

6/10 Okay

Megha Raj

Stayed 2 nights in Oct 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and bathroom. The bed was also a nice size and very comfortable. I would highly recommend the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

ANDREW

Liked: Cleanliness, property conditions & facilities
Make sure you book a room wit a waterside view
Stayed 3 nights in Oct 2025

8/10 Good

Stefanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding! Staff was great. Would definitely recommend or stay there again.
Stayed 5 nights in Oct 2025

6/10 Okay

Kathryn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, after the first night of our 3 night stay the room was run down, not very clean and we were not happy with the location of the room in the building. The next day there was construction in the lobby and the sound resonated up the stairwell to our room. When we went down for lunch we couldn’t stay in the restaurant because of the unbearable noise of a jackhammer . When we went to the front desk, they handed us a card to contact complaints. That was unhelpful, as we could barely hear the concierge. The jack hammer was breaking up tiles floor at the entrance to the restaurant and the Lobby area. It was extremely dangerous as my husband is a safety inspector and pointed it out to the desk. They initially seemed unwilling to do anything. Until my husband pointed out that the decibels were well beyond what staff and patrons can safely be exposed to. After much deliberation, they offered to refund us the rest of our stay. We did not ever receive that refund as it was through Expedia. They assured us we would get it regardless and would refund my credi card on file. I have yet to receive it and it has been 2 weeks.
Stayed 3 nights in Sep 2025

6/10 Okay

Tabitha

Liked: Cleanliness, room comfort
Offered prosecco on arrival.vut not told was complementary so declined. Two female staff members were much more for sky and helpful than male staff members Room was noisy and shook when other guests slammed doors There was an alter arion with loud shouting in the night Remote often stuck and couldn't access channel to check room service Could not control temperature Lighting was poor could not have bedside lights on without corridor light on Would not stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Might at O2

Hotel was easy to find with parking facilities. Great welcome by Irene when we arrived at front desk. Hotel was clean. Good breakfast and comfy bed. Would stay again
Stayed 1 night in Oct 2025

8/10 Good

Shaden

Stayed 2 nights in Sep 2025

8/10 Good

anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Oct 2025

10/10 Excellent

Ben

Stayed 1 night in Sep 2025

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Heena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for a one night stay. Shower was not powerful and bed is a little creeky.
Stayed 1 night in Sep 2025

8/10 Good

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money staying you can get a rate of under £150 including breakfast. Well worth the extra time it takes to get there from the city.
Stayed 1 night in Sep 2025

8/10 Good

Soumaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Was a good comfortable stay. Only negative comment is the view from our window was the rubbish bins that are not nice visually and load when the doors are opened regularly for them to be emptied.
Stayed 2 nights in Sep 2025

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