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DoubleTree by Hilton London Kingston Upon Thames

4.0 star property

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Photo gallery for DoubleTree by Hilton London Kingston Upon Thames

Bar (on property)
Terrace/patio
Reception
Junior Suite, 1 King Bed
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
1 Skerne Road, Surrey, Kingston Upon Thames, England, KT2 5FJ
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Thames River
    ‪3 min walk‬
  • Place, Bushy Park
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Guest)

In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room (Guest)

7.4 out of 10
Good
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Bathroom

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room with Two Queen Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Queen Room with Two Queen Beds

  • Sleeps 4

View all photos for Junior Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Junior Suite

  • Sleeps 3

View all photos for Accessible Queen Room

In-room safe, blackout curtains, free WiFi, bed sheets

Accessible Queen Room

  • Sleeps 2

View all photos for Corner Room with Balcony

Breakfast served, local and international cuisine, al fresco dining

Corner Room with Balcony

  • Sleeps 2

Standard King Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Superior King Room

In-room safe, blackout curtains, free WiFi, bed sheets

Superior King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2

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  • Breakfast available
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The price is €60
includes taxes & fees
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About this property

DoubleTree by Hilton London Kingston Upon Thames

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, concierge services, and dry cleaning. Housekeeping is available on request.
DoubleTree by Hilton London Kingston Upon Thames offers 146 air-conditioned accommodations with laptop-compatible safes and hair dryers. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Kingston Upon Thames hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton London Kingston Upon Thames. During your stay, you're just a quick walk from Thames River. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at Hawkers Bar and Brasserie, a brasserie that serves local and international cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute walk from Thames River and 8 minutes by foot from Rose Theatre Kingston
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A 24-hour fitness center, a terrace, and multilingual staff are also featured at DoubleTree by Hilton London Kingston Upon Thames. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property.

This 4-star Kingston Upon Thames hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Hawkers Bar and Brasserie - This brasserie specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 8.50 per day); discounts available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 13 to 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hawkers Bar and Brasserie

Things to do

  • 24-hour gym
  • Golf
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay), plus a one-time cleaning fee of GBP 100
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 13.00 to 15.95 for adults, and GBP 0.00 to 0.00 for children
  • Offsite parking fee: GBP 8.50 per day (0.3 mi away; open 24 hours)
  • Pet fee: GBP 20 per pet (varies based on length of stay) plus GBP 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton London Kingston Upon Thames Hotel
Doubletree Hilton London Hotel
Doubletree Hilton London Kingston Upon Thames
Doubletree Hilton London
DoubleTree by Hilton London Kingston Upon Thames Hotel

DoubleTree by Hilton London Kingston Upon Thames Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 450 out of 828 reviews
Rating 8 - Good. 259 out of 828 reviews
Rating 6 - Okay. 61 out of 828 reviews
Rating 4 - Poor. 36 out of 828 reviews
Rating 2 - Terrible. 22 out of 828 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Ashley

Stayed 1 night in Nov 2025

2/10 Terrible

Victoria

Liked: Cleanliness
Disliked: Property conditions & facilities
I was given a room on the 7th floor, directly underneath the work happening to the outside of the hotel. From 8.20am the drilling, hammering and grinding vibrated the room and the noise made working from the room Impossible. Front desk offered me the option to work from the lobby which was not appropriate and told me a room change wasn’t possible as she wasn’t authorised to do that. I asked to speak to a manager and was told one want available until 3pm. I explained I had work Commitments that evening but was assured a manager would call me. They didn’t and upon check out, I still hadn’t heard from anyone. Expedia helpfully contacted the hotel and we are still waiting for a response. There also was no housekeeping at all which was disappointing. This would be a great hotel if they serviced the rooms and also if you don’t need to be in the room from 8am-4pm. If you do, steer clear of this hotel.
Stayed 2 nights in Dec 2025

6/10 Okay

Dominick

Liked: Cleanliness, staff & service
Limited breakfast selections. Lack of storage space in room for clothing. No instructions for tv usage. Found out after two days that you need to press a 1 to engage the service. The light switch for the bathroom also controlled the overhead lights in the bedroom.
Stayed 5 nights in Nov 2025

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Recently renovated and clean
Stayed 2 nights in Nov 2025

4/10 Poor

Janet

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights Hotel and room not warm. Room too dark. Glad to be home and have shower in warm bathroom. Staff were lovely, no complaints there. No complaints about food.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and comfortable. The traine receptionist was really friendly, helpful and efficient.
Stayed 1 night in Aug 2025

4/10 Poor

JENNIFER

Disliked: Cleanliness, amenities, property conditions & facilities
Chocolate bar open and bare on the floor. Reno not a issue at all. Nov'25 Unable to turn on the bathroom light without lighting ALL of the Lights in the mainroom is mental. Someone needs the bathroom then everyone asleep have ALL the bright lights turned on until finished. Spare switch unused could be used and if i had tools would have do it myself. ⚠️ WARNING!! you have to let them know if you want new towels, room service, and rooms cleaned, maybe end before you get there,?
Stayed 2 nights in Nov 2025

8/10 Good

dean

Travelled with group
Liked: Cleanliness, staff & service
Location was good, only a 5 minute walk to the train station. Bar area was nice, breakfast was good could have done with being abit warmer
Stayed 1 night in Nov 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good stay. The trainee receptionist, Emily, was extremely warm, friendly and welcoming. The room was clean and comfortable and we had a good breakfast. We enjoyed the welcome cookies too!
Stayed 1 night in Nov 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
All good! Excellent hotel. Free cookie on arrival-a nice touch. No complaints at all.
Stayed 2 nights in Jul 2025

10/10 Excellent

Simon

Stayed 1 night in Oct 2025

10/10 Excellent

Rekhiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2025

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel, friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Ye keung

Stayed 9 nights in Sep 2025

8/10 Good

T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected for the area. Staff were friendly and helpful. Room and bathroom clean and modern. Bed firm and comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a delicious cookie on arrival
Stayed 1 night in Oct 2025

8/10 Good

W D

Stayed 3 nights in Sep 2025

6/10 Okay

Justin

Liked: Cleanliness
Stayed 6 nights in Sep 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast staff and also lady who checked us in
Stayed 1 night in Sep 2025

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I avoid the noise coming from the external constructions, I think the hotel is really great.
Stayed 9 nights in Sep 2025

10/10 Excellent

Eoin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel close to Kingston. Beds were hard but otherwise a very good stay.
Stayed 1 night in Sep 2025

4/10 Poor

James, West Linn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I'm guessing this hotel had a recent interior renovation, because it's modern and has really beautiful interior finishes, from the bar and lobby to the room doors and bathrooms. The lobby and room were very clean, but the elevators were filthy. Blackout drapes were great. No refrigerator in the room. Lots of power outlets, and even a USB-C charging port, although the one on my side of the bed didn't work. The bed was not terribly comfortable; I could hear and feel the springs. They only supplied one pillow and one towel, which is bizarre. Nicely equipped fitness center. Two of the staff members watch videos on their phones without using earphones, which is annoying. The delightful breakfast buffet is £15, which you have to ask to learn the price. The hotel is in a good location near shopping and transit, but you'll hear the train. The downfall of this hotel is the construction. They sent me a message a couple weeks before my visit saying "The hotel’s external appearance may look slightly different." In reality, it's completely covered in scaffolding and netting, completely changing its appearance. They also said "There may be minimal noise during working hours, but we’ve taken care to ensure that it won’t interfere with your comfort or overall experience." In reality, the workers were drilling into the exterior and hammering in support pieces all through the day, which prevented me from taking my daily siesta. They did take 25% off my bill as a gesture of goodwill.
Stayed 2 nights in Sep 2025

2/10 Terrible

A john

Disliked: Cleanliness, staff & service, property conditions & facilities
There was extensive renovation performed at this hotel that we were never notified about the rooms were substandard as far as the condition of the carpet the smell the room smelled like mold the lighting and a journal there’s no service available the facility such as help with logic luggage, etc.
Stayed 3 nights in Aug 2025

8/10 Good

Johannes

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2025

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