Holiday Inn London - West by IHG

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Dates

August 2025

September 2025

Hotel features a modern glass facade with a curved design element and well-maintained landscaping.

Enjoy a cup of coffee at the curved counter with a tiled backsplash.

Welcome to our lobby, featuring a reception desk, comfortable seating area and a bookshelf with a selection of items.

Relax in a spacious room with a large bed, desk, and city view.

Relax in the hotel lobby with comfortable seating, a bookshelf, and a flat-screen TV.

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available
Bar
Air conditioning
Room service

Explore the area

4 Portal Way, London, England, W3 6RT

Wembley Stadium
‪6 min drive‬
Westfield London Shopping Centre
‪6 min drive‬
OVO Arena Wembley
‪7 min drive‬
London (LHR-Heathrow)
‪22 min drive‬

Room options

Enjoy a comfortable stay in this urban retreat with a large bed, desk, and city view.

Premium Room

25 sq m
Sleeps 2
1 Twin Bed

Two single beds with white linens, a desk with a lamp and TV, and a city view.

Standard Room, Multiple Beds

Wonderful

Sleeps 3
1 Double Bed and 1 Twin Bed

Work and unwind in comfort with a large bed, desk, and two flat-screen TVs.

Standard Room, 1 Double Bed

Very good

20 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

Very good

20 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed

Wonderful

25 sq m
Sleeps 2
1 King Bed

Neatly made bed with a white duvet and pillow, set against a dark wood headboard.

Standard Room

Wonderful

20 sq m
Sleeps 2
1 Twin Bed

Two single beds with grey bedding and throw blankets, a desk with a chair, and a flat-screen TV.

Standard Room, 2 Single Beds

Very good

20 sq m
Sleeps 2
2 Twin Beds

Standard Room, 2 Single Beds, Accessible

Wonderful

20 sq m
Sleeps 2
2 Twin Beds

Similar properties

Relax in a spacious seating area with sofas and armchairs, surrounded by stylish lamps and a plush area rug.

Pet-friendly
Free WiFi
Restaurant
Air conditioning

for 1 room

includes taxes & fees

19 Aug - 20 Aug

About this property

Holiday Inn London - West by IHG

Eco-certified hotel with a fitness center and a rooftop terrace

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite.

Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - West by IHG. During your stay, you'll be close to Westfield London Shopping Centre. You'll find features like free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the clean accommodations and the helpful staff
7 minutes by car from Westfield London Shopping Centre and 8 minutes from Portobello Road Market

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the eco-certified Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.

Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Starbucks - Onsite coffee shop. Guests can enjoy drinks at the bar.

Bar - Onsite bar.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 18 per night)
RV/bus/lorry parking on site
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; GBP 14.95 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Bar
Restaurant
Starbucks

Things to do

Family friendly

Free cot
In-room refrigerator
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

24-hour business centre
248 square feet of conference space
7 meeting rooms
Computer station

Outdoors

Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

2 buildings
7 floors
Annual offsets purchased for at least 10% of carbon footprint
Art Deco architecture
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Built in 2004
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Renovated entire property - 2014
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Pillow menu

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with digital channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Refrigerator

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 14.95 per person
Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West

Encore Ramada London West

London West Ramada Encore

Ramada Encore Hotel

Ramada Encore Hotel London West

Ramada Encore London West

Ramada London West

Ramada London West Encore

Holiday Inn London West Hotel

Holiday Inn London West

Ramada Encore London West Hotel London

Holiday Inn London - West England

Holiday Inn London West

London West By Ihg London

Holiday Inn London West an IHG Hotel

Holiday Inn London - West by IHG Hotel

Holiday Inn London - West by IHG London

Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Stuart

Business traveller

1 May 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Extremely poor for a Holiday Inn

Really disappointed-air con would not go below 20 degrees so room was constantly hot. The flush on the toilet would randomly go every half an hr or so so another reason to not get any sleep. Nobody asked how the stay was either which I feel is essential within the industry. I’m sure most others enjoyed there stay however mine was very poor.

Stayed 1 night in Apr 2025

4/10 Poor

Paul

Business traveller

26 Apr 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Hidden parking costs need to be upfront on booking

Didn’t appreciate the hidden parking costs. Nowhere to park on arrival, as not enough parking spaces, which is a very very uncomfortable position to be in especially in the middle of London. Sort it out !

Stayed 1 night in Apr 2025

6/10 Okay

Celeste

25 Apr 2025

Disliked: Property conditions & facilities

I wasn't pleased with the fact that there wasn't any drawers/space to put or hang up clothing. I had to keep my clothes in the suitcase for the duration of my stay. By the way which was 10 days. I will not stay at that hotel again.

Stayed 10 nights in Apr 2025

8/10 Good

Abdul Sathar

Travelled with family

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

No issue from the time I walked in to the time I checked out. Everything was spot on! Ignore all bad reviews! This hotel was phenomenal!! Thank you to all staff. The reason for staying was Vertu Cup final I travelled from Blackpool all the way to Wembley!

Stayed 2 nights in Apr 2025

8/10 Good

Joshua

11 Apr 2025

Stayed 1 night in Mar 2025

8/10 Good

Nick

7 Apr 2025

Liked: Cleanliness, staff & service

The room (159) didn`t have a comfy chair, only a desk chair and this was shabby and peeling.

Stayed 1 night in Apr 2025

10/10 Excellent

SAAD

7 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

good

Stayed 7 nights in Mar 2025

8/10 Good

Sudesh

5 Apr 2025

Liked: Cleanliness, staff & service

The property is a comfortable stay. The rooms could use an update - There was visible wear and tear in the headboards and the metal sink in the bathroom feels very prison like.

Stayed 7 nights in Mar 2025

10/10 Excellent

Courtney

Travelled with family

5 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We visited with our 6 year old and felt safe the whole time. The staff were very friendly and accommodating. They even allowed us to check in a bit early. Friendly with children and the room was a bit smaller than normal, but worked for us as we didn’t spend much time there. We spent 3 nights. Double bed and twin bed.

8/10 Good

Siafa

2 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Was disappointed about the facility, my room had a weird order and the air in my room felt dry & dusty. Woke up the next morning with allergies

Stayed 2 nights in Mar 2025

2/10 Terrible

Sharnie

Travelled with family

2 Apr 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Avoid

Awful. Very badly organised.

Stayed 1 night in Mar 2025

6/10 Okay

Alex

1 Apr 2025

Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family

31 Mar 2025

Disliked: Cleanliness

Don’t spend your money on this hotel

We have been using Holiday Inn for nearly 10 years for our family trips but it has drastically gotten worse. The towels were dirty that we could not use them, the fridge was broken so there was no cold water for us to drink, the bed frame was damaged and the room was too small for a family of 4 it was such a shame to pay £120 a night to stay in this room.

Stayed 1 night in Mar 2025

8/10 Good

Ching Cheung Terence

Travelled with family

26 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Need to pay more attention on the maintenance of Air conditioning. We found the room is stuffy in the first night of stay. We've told staff to have a check, situation improve that night. However, the room back to stuffy in the last night of stay again.

Stayed 3 nights in Mar 2025

6/10 Okay

Katie

23 Mar 2025

Liked: Cleanliness, staff & service, room comfort

Useful location

Well located with spacious clean and comfortable room. Not very quiet due to busy roads and noise from corridors and other rooms. Having meeting rooms on the same floor as guest rooms meant often there were people congregating in the corridors/hall areas near the lifts and stsirswhich guests had to go through to their rooms.

Stayed 2 nights in Mar 2025

2/10 Terrible

Sharnie

Travelled with family

21 Mar 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Horrendous

Arrived at the hotel and the room we booked had an issue. We were given a room with one double bed and one single for a family of 4! A staff member came in our room in the night and also a drunk person tried our door. There was roadworks going on outside our window. Bed was rock hard and the heating didn’t work.

Stayed 1 night in Mar 2025

6/10 Okay

Margaret

Travelled with family

10 Mar 2025

Liked: Staff & service, room comfort

Stayed 3 nights in Mar 2025

8/10 Good

Edna

9 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Alarm going off at 2am

Stayed 1 night in Mar 2025

6/10 Okay

tyler

27 Feb 2025

Stayed 8 nights in Feb 2025

6/10 Okay

Verified traveller

Business traveller

21 Feb 2025

Disliked: Staff & service

Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

19 Feb 2025

Stayed 2 nights in Feb 2025

6/10 Okay

Eduardo Jose

16 Feb 2025

Disliked: Property conditions & facilities

Be ready for guest

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter. At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed

Stayed 2 nights in Feb 2025