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3.8 out of 5

"The room we stayed in this time ws excellent ,nice and big,no broken taps. The staff were helpful and friendly . " More

By a verified traveller on Fri 25 Oct 2019

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Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Kingston Lodge Hotel ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kingston Lodge Hotel

Everyone (3) Couples (2)
5 out of 5

Posted by on 12 Feb 2020

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5 out of 5
The room we stayed in this time ws excellent ,nice and big,no broken taps. The staff were helpful and friendly .

Posted by on 25 Oct 2019

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4 out of 5

Posted by on 15 Sep 2019

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3 out of 5
Chambre propre. Serviettes salle de bain sur radiateur

Posted by on 11 Aug 2019

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3 out of 5
A few issues I didn't expect for a 4*. Limited characters, please see tripadvisor.

Posted by on 19 Jun 2019

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Comment from Hotel Management

23 Aug 2019 by Denise Ummat. Director

We can only apologise for any issues you experienced whilst staying with us and will look at any correspondence we have received regarding this.

3 out of 5

Convenient for Hampton Court and Kempton Park

Pros: Plentiful parking
Cons: Staff, as above. Need for air-conditioning.
Although the room was clean, and the food pretty good, the staff did not seem to know their jobs, and there was a lack of attentiveness to us. Breakfast was tasty, but there was no effort to offer coffee, keep jams etc neat and tidy, provide spoons and tongs where appropriate. There was no British beer on offer. The bar-person even tried to convince me that Guinness is a German brew.

Posted by on 28 Apr 2018

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Property Features

  • Deli
  • Conference centre
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Self parking and extended parking available for a surcharge

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Contactless check-out is available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Brook Kingston
  • Brook Kingston Kingston Upon Thames
  • Brook Kingston Lodge Hotel
  • Brook Kingston Lodge Hotel Kingston Upon Thames
  • Kingston Brook
  • Kingston Lodge Hotel Hotel
  • Brook Kingston Lodge Hotel
  • Kingston Lodge Hotel Kingston Upon Thames
  • Kingston Lodge Hotel Hotel Kingston Upon Thames

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.