2/10 Terrible
Christine
Travelled with family
8 Aug 2025
I had no communication prior to my stay. The address was wrong. Whilst outside property address advertised receieved a phone call demanding £250 for key, the property was 2 doors away and still being cleaned at 3pm, even though you could check in at 2pm. I did not have the money for key, thought it was a scam. Contacted expedia who advised it was ok to send money through link provided not a scam. I had to make the decision not to stay as money i had was for my stay, so didnt have enough. Awful experience, still trying to resolve with expedia. No one should find out once travelled they have to find £250 for a key deposit, if id known before i could of cancelled. Terrible customer service all round.
Christine
Stayed 2 nights in Jul 2025















